Lease return excess wear & tear

[fisheral]

I received a marketing email from Lucid this morning. Just for the helluvit I decided to reply with this. Unsure if anything will come of it but it can’t hurt.

Hello Team Lucid -

As a shareholder I feel compelled to write this email regarding leases and more specifically the lease return process that BOA is engaging in.

Love the aggressive lease pricing. Horrified to read that BOA is treating customers horribly upon lease returns - even customers that turn around and lease a new Air or Gravity.

Here is a sampling. I’m a member at this site along with many enthusiastic owners.

D

Thread 'Lease return excess wear & tear'

Jun 3, 2025

Hi all. I was a happy lessee of a 2023 Lucid Air Grand Touring. Great car. I just turned it in last week, after a short 18 month lease. Today I received my lease end bill. Curious what the crowd here thinks of these Lease Turn in fees... I've leased many luxury cars, and this is the first time I have seen what I would call petty / minor wear listed as Excessive Wear and Tear. Perhaps I need to adjust my expectations going forward?

First we have the windshield, which apparently has 3 very small chips from rocks. See three images attached of the "Excessive Wear and Tear" on the...

• dapellegrini
• Replies: 235
• Forum: Ordering / Pricing / Production / Delivery

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None of this is good for LCID. A long and successful career in sales and marketing has taught me that it’s more cost effective to take care of your customers than saving a few dollars and angering them.

I understand that it is BOA and not Lucid handling the returns but you should work with them and get this fixed ASAP.


Lifted the following from Inc. for brevity but it nicely illustrates the point:

“
Here’s the ratio: It takes roughly 40 positive customer experiences to undo the damage of a single negative review. The ratio is derived from a combination of human behavior, math, and logic. Here’s how I discovered it:

A customer who has a negative experience is highly likely to share that experience by leaving a bad review.
A customer who has a positive experience, on the other hand, is unlikely to leave a good review. In my experience, only one in 10 happy customers leaves a good review.
Your company or product rating (typically out of five stars) reflects an overall average of good and bad reviews. So if your goal is to maintain an overall rating of four stars, you’ll need four five-star reviews to make up for every one-star review.
Assuming that only one of every 10 happy customers leaves a positive five-star review, and knowing that it takes four five-star reviews to make up for each one-star review, you can figure it takes 40 positive customer experiences to make up for a single bad review.
All of this makes for a good-to-bad review ratio that is virtually impossible to ignore. I’ve witnessed this firsthand with my company, and it increases the importance of getting great reviews by providing great customer experiences.”

You can send it to higher ups. Lucid email addresses are [email protected]

I would recommend sending to everyone on this list except for engineering and foreign.

Leadership | Lucid Motors

Meet our Leadership.

lucidmotors.com

 

[BenTexas]

their treatment of lease returns convinced me not to lease another lucid next month when my air gt leased car goes back to them.

My 2026 Cadillac Vistiq has been delivered. It will now be at least 36 months before Lucid has another shot at my business. I REALLY wanted a Gravity but the Idea I could owe another $6k after lease return made that decision simply untenable.

 

[Leftlane]

My 2026 Cadillac Vistiq has been delivered. It will now be at least 36 months before Lucid has another shot at my business. I REALLY wanted a Gravity but the Idea I could owe another $6k after lease return made that decision simply untenable.

Pics? Impression so far?

 

[marqie]

I fully agree this is the most likely reason for this maximum effort to claw back as much as they can. I just receive my invoice as well after returning my 23 Air Pure AWD (one of the first ones delivered in Texas) with 9700 miles. Got a $5,800 invoice. Cant see the reason yet as I cant log in with the credentials I was given and no one has answered my calls yet. The Lucid rep taking in the lease even said it was one of the cleanest lease returns she'd seen and I didn't do a lease return inspection because I went off their guidelines thinking at worst it would be a couple hundred bucks for one wheel scrape. I fully expected to order a Gravity Touring once those became available but now I'm buying a Cadillac Vistiq and saying goodbye to the brand.

Thank you for sharing. I just sent you a DM.

 

[Sal89]

My 2026 Cadillac Vistiq has been delivered. It will now be at least 36 months before Lucid has another shot at my business. I REALLY wanted a Gravity but the Idea I could owe another $6k after lease return made that decision simply untenable.

Congrats on the new car! Do you mind sharing the bill details and inspection photos?

 

[thyname]

Thank you for sharing. I just sent you a DM.

ooohhhhh.... does this imply Lucid is working on a solution to the lease-return debacles?

 

[fisheral]

ooohhhhh.... does this imply Lucid is working on a solution to the lease-return debacles?

One would hope they would eventually get this under control. Let's see if it happens.

 

[wa_lucid]

Thank you for sharing. I just sent you a DM.

Where do I queue for the line of "egregious and unexplainable" bills for Lucid Finanacials?

 

[MJAir23TheGoat]

I’ve heard the same issue with two owners here. Local leased. They need to get this under control before more damage is done with lease return issues.

 

[fisheral]

At this point, I wonder whether they'll provide a response or just cherry-pick a few individual cases.

I emailed several of their executives, and they didn't even have the courtesy to respond with a brush-off email. I expect better from Lucid.

Not too long after the iPhone was released, my father e-mailed Steve Jobs about an issue, and he actually e-mailed back within about 15 minutes with a substantive answer. Other issues I've had with companies have at least been sent down the chain for a response or a brush-off email.

 

[thyname]

This issue is getting traction in the media outside the forums: https://carbuzz.com/lucid-problems-lease-returns/

Hopefully will be picked up by other publications....

 

[fisheral]

This issue is getting traction in the media outside the forums: https://carbuzz.com/lucid-problems-lease-returns/

Hopefully will be picked up by other publications....

Great to see it getting picked up in the media!

 

[JoshG]

So far there's no evidence that they're really doing anything. I'm one of the ones to whom @marqie posted on the forum that they would reach out. I replied immediately to them with my details (including phone number) and the substance of my issue and have heard nothing more than "we'll be in touch soon".

To be fair, it's only been 3 days since I gave that to them. The growing uproar here and the press coverage now will I hope push this further up the chain and maybe I'll actually hear from someone soon. Will report back.

If others here actually do get a real response or even a sympathetic ear for the company's own learning, please report back so we have SOME sort of evidence that this is being taken seriously.

@marqie you have my phone and email... I await some sort of response.

 

[JoshG]

Not sure if others agree, but I wonder if moderators should consider consolidating this thread with these other two so we all have one place to monitor this and if Lucid ever responds there can be one place where we can report it and cheer (or otherwise) the response itself.

Other active nearly identical threads:

• Lease return difficulties
• end of lease process

 

[BenTexas]

So far there's no evidence that they're really doing anything. I'm one of the ones to whom @marqie posted on the forum that they would reach out. I replied immediately to them with my details (including phone number) and the substance of my issue and have heard nothing more than "we'll be in touch soon".

To be fair, it's only been 3 days since I gave that to them. The growing uproar here and the press coverage now will I hope push this further up the chain and maybe I'll actually hear from someone soon. Will report back.

If others here actually do get a real response or even a sympathetic ear for the company's own learning, please report back so we have SOME sort of evidence that this is being taken seriously.

@marqie you have my phone and email... I await some sort of response.

Same here. I sent an email again stating I was still waiting. I'll answer all the questions asked in earlier posts after this is resolved.

 

[dapellegrini]

Just catching up with this thread now. To-date I have heard nothing back from Lucid or BoA or @marqie. I did get a letter in the mail from Lucid last week, but the first page was entirely blank, and the following pages were just a boilerplate privacy policy. Not sure why I got that.

It's been about 2 months since I turned in my AGT, and over 7 weeks since I received the questionable "Excessive Wear and Tear" bill and started this thread. Still radio silence. Their customer care folks seem really nice, genuinely want to help, but it seems perhaps this is a political hot potato inside the org, or between Lucid and Bank of America.