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How do I get service?

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beardad

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2023 Air Pure
I know customer care/service response has been an issue since the start and I know most EV companies skimp on support.

But, literally, how can I get my car fixed?

I have called and waited until it disconnected.

I have texts to the customer care line.

I tried to make a service appointment through the app to my service center (Houston) and there are no openings as far as the calendar goes out.

Rent a car or take a bus to the service center and bang on the door?

This car has been so much fun, and I'd really like to get a Gravity, but really?
 
IMG_1090.webp
 
As @TakeDuo has shown above, I also checked the Houston Service Center and the exact same dates are showing up in the app also.

Check the app again.
 
Thanks guys. Not seeing it. (These are zoomed in screenshots from my phone).

1756871729195.webp
 
And I know this is taking away from my main point, but what am I supposed to do without the car for a month (other than pay for it)? Nothing you haven't heard before, I know...
 
beardad said:
And I know this is taking away from my main point, but what am I supposed to do without the car for a month...
Click to expand...
They'll give you a loaner or a rental.
 
I usually schedule in the app or portal (it does have random bugs too with availability showing correctly) to get it in the system, then follow up by calling the SC directly vs the customer care path. Chicago has been fantastic, because then I can text the Service Manager directly. At least you can plan and then possibility get a loaner lined up, the car may just sit at the SC until it gets through the queue for the techs to look at it.
 
I just saw that in the app when I go to the date picker screen it briefly shows "Contact Customer Care [13]". So that is the reason my dates aren't populating. Didn't see any search results that reference that.

I put a service request in through the portal. We'll see if I get a reply. I'll also try to call the service center.

Thanks for your help.
 
For Tyson’s, they’ve grayed out all the dates in the app and you have to call. BUT, they answer pretty quickly or they call back fairly fast if you leave a message.

I think they are trying to triage rather than let folks just fill the calendar with relatively small issues. That said, seems like they could filter using a computer versus increasing call volume.

I’ve also heard from service the scheduling part of the app and their internal systems are just messed up right now - as in buggy for some reason.

As far as loaner, if your car is literally not drivable or it’s a real safety issue, yes, they’ll give you a loaner. If it’s just really annoying but it CAN wait, you will likely have to wait.
 
I tried starting a new thread to see if there are any independent EV service shops in Orange County, CA...but I cannot find how to start a new thread on this Lucid Forum. Sorry to use this one to see if I can find an answer. I have a 2023 Lucid Touring that will have 24,000 miles soon. The first appointment I can get at the Costa Mesa shop is Jan 24, 2026! (Today is Nov 17, 2025.) The last time I took my car there, it sat for a few days before they started working on it. Is this normal? NO! For all my past cars, whether inexpensive or luxury vehicles, when you make an appointment the process is usually that they will start on the car no later than the next day. And the estimate for the service (brake fluid replacement, air conditioning performance check, and battery health check) is $585! On an ICE car (or if I had the tools for a Lucid) I could do all that in 2-3 hours and the price of the brake fluid. So, I am looking for an independent EV service shop. There is even a TV show (The Neighborhood) with the main protagonist an owner of one (Cedric the Entertainer is the owner). Has anybody in the USA found one? Thanks.
 
jfbjrsocal said:
And the estimate for the service (brake fluid replacement, air conditioning performance check, and battery health check) is $585! On an ICE car (or if I had the tools for a Lucid) I could do all that in 2-3 hours and the price of the brake fluid. So, I am looking for an independent EV service shop. There is even a TV show (The Neighborhood) with the main protagonist an owner of one (Cedric the Entertainer is the owner). Has anybody in the USA found one? Thanks.
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I don’t like wasting money but idk if i would take a Lucid anywhere but the dealership. These are not simple cars, and what if something goes wrong? I believe parts are dealer only.
 
jfbjrsocal said:
I tried starting a new thread to see if there are any independent EV service shops in Orange County, CA...but I cannot find how to start a new thread on this Lucid Forum. Sorry to use this one to see if I can find an answer. I have a 2023 Lucid Touring that will have 24,000 miles soon. The first appointment I can get at the Costa Mesa shop is Jan 24, 2026! (Today is Nov 17, 2025.) The last time I took my car there, it sat for a few days before they started working on it. Is this normal? NO! For all my past cars, whether inexpensive or luxury vehicles, when you make an appointment the process is usually that they will start on the car no later than the next day. And the estimate for the service (brake fluid replacement, air conditioning performance check, and battery health check) is $585! On an ICE car (or if I had the tools for a Lucid) I could do all that in 2-3 hours and the price of the brake fluid. So, I am looking for an independent EV service shop. There is even a TV show (The Neighborhood) with the main protagonist an owner of one (Cedric the Entertainer is the owner). Has anybody in the USA found one? Thanks.
Click to expand...
There’s a company called Vive Collision and many/several of their locations offer EV repair - not just collision. I went to an affiliate of theirs (Evolve in DE) and had an excellent experience, but that was for $14,000 of damage to our X. Long story. Evolve worked in Teslas and Rivians and had big plaques from those two companies showing they were certified.

That said, there’s a 0% chance I’d take my Lucid to a third party at this point. Aside from how complicated the car is, if a 3rd party messes it up, you’ll still have to go to Lucid. Hate to say it, but it’s kind of like when I owned an M3 - or even our out of warranty X - service and parts were absurd, but I accepted that when I got the cars.
 
Did you try "tapping" on the app?

On topic: am I supposed to make a service appointment to get an oil change or tune-up / emissions test every year?

I have had my car over 3 years now and wondering if I should take it in for some reason. I changed the wiper blades myself, and the brakes are like new, and I do my own tires 2x/year. I even found some kind of do-hicky fastener to put the front air dams back in place.
I have the long expired safety inspection sticker from 2022 (the independent shop just put the sticker on in the lot, no charge, without even looking at the car) but the cops don't seem to notice/care.
Is there some reason to have an annual inspection by Lucid ? I thought Lucid got telemetry about everything, including who and what is in the car, what I listen too and where I go and how fast I drive: so they would tell me if something was wrong with the HV battery, etc? Shouldn't the brake fluid be flushed by now? ( I think Ive used the brakes once in 3 years, but the fluid is hygroscopic, at least it used to be)? What about the coolant? Is that life-of-the-car?



Also, how long is a "tap", and how many touches constitute a tap, and how much force is a tap ?
1763427884455.webp
 
Last edited:
Cosmo Cruz said:
On topic: am I supposed to make a service appointment to get an oil change or tune-up / emissions test every year?
Click to expand...
I really hope you don't need to get an annual emissions test. But I know better than to underestimate the Kafkaesque nature of the world. I can imagine a state that requires an emissions certificate, and a complete lack of certified emissions testers willing to test an EV.
 
Cosmo Cruz said:
Did you try "tapping" on the app?

On topic: am I supposed to make a service appointment to get an oil change or tune-up / emissions test every year?

I have had my car over 3 years now and wondering if I should take it in for some reason. I changed the wiper blades myself, and the brakes are like new, and I do my own tires 2x/year. I even found some kind of do-hicky fastener to put the front air dams back in place.
I have the long expired safety inspection sticker from 2022 (the independent shop just put the sticker on in the lot, no charge, without even looking at the car) but the cops don't seem to notice/care.
Is there some reason to have an annual inspection by Lucid ? I thought Lucid got telemetry about everything, including who and what is in the car, what I listen too and where I go and how fast I drive: so they would tell me if something was wrong with the HV battery, etc? Shouldn't the brake fluid be flushed by now? ( I think Ive used the brakes once in 3 years, but the fluid is hygroscopic, at least it used to be)? What about the coolant? Is that life-of-the-car?



Also, how long is a "tap", and how many touches constitute a tap, and how much force is a tap ?
View attachment 34400
Click to expand...
From the manual: https://publications.infotainment.p...tml#GUID-0067D479-6AB0-4AEC-BB62-27E96FF6F6DC
 
Do we need the brake fluid replaced after 3 years and 24,000 miles? I rarely use the brake pedal, as the regenerative braking on a Lucid is so good. Once you get used to it, there should be no reason to use the brake pedal. My experience has been that most of the time I can drive the car for miles and not have to use the brake pedal unless it is absolutely necessary because another driver did something unexpected. Also, the Hands-off Drive Assist is great and handles mostly everything (I still keep my hands on the steering wheel most of the time but never have to intervene and provide hand force).
 
Brake fluid is hygroscopic and the water in the brake fluid is why it needs to be replaced.
 
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