v2.2.4, HA was engaged and driving well, including a few lane changes. Out of the blue, HA disengaged with a red error message (I don't recall the specifics, it wasn't on screen for very long, and I was driving at that point). From that point on, HA would not come up as an option....the only choice was Adaptive Cruise, despite being on an interstate where I have used HA without issue in the past.
Customer Care noted the issue and asked me to let them know if it happens again, however, they weren't interested in pulling the logs to find out what happened in this instance.
There were no sensor errors or persistent warnings. It was completely out of the blue. It was an issue because the car started braking hard (high regen) since my foot wasn't on the throttle. I took over, obviously, as quickly as possible, but RIP anyone who was following close behind (nobody in this case, mercifully). Additionally, had this happened while taking a corner, it would've been even more startling and could've easily ended up in a lane departure, or a trip into the shoulder, depending on driver reaction time.
@mcr16 given that a red error message showed up (something along the lines of "Highway Assist canceled," but with a bit more detail), it sounds like the required constraints for HA engagement were no longer met, hence the system dropped out, leaving HA unavailable for the remainder of the drive, despite the issue not being associated with any specific sensor outage (otherwise I would've been an error along those lines).
Has anyone come across this before?
Customer Care noted the issue and asked me to let them know if it happens again, however, they weren't interested in pulling the logs to find out what happened in this instance.
There were no sensor errors or persistent warnings. It was completely out of the blue. It was an issue because the car started braking hard (high regen) since my foot wasn't on the throttle. I took over, obviously, as quickly as possible, but RIP anyone who was following close behind (nobody in this case, mercifully). Additionally, had this happened while taking a corner, it would've been even more startling and could've easily ended up in a lane departure, or a trip into the shoulder, depending on driver reaction time.
@mcr16 given that a red error message showed up (something along the lines of "Highway Assist canceled," but with a bit more detail), it sounds like the required constraints for HA engagement were no longer met, hence the system dropped out, leaving HA unavailable for the remainder of the drive, despite the issue not being associated with any specific sensor outage (otherwise I would've been an error along those lines).
Has anyone come across this before?