Gravity Service Appointments and Time In Service

[GravityGTAirGTVA]

I’ve been waiting for a call back from Lucid Tysons Corner Service Center since November 24th. All calls, text and emails have gone unanswered. My latest email on February 1, to both Tysons Corner Service Center and Lucid Headquarters Customer Service has gone unanswered. The issues with my Gravity (safety issues - hardware and software) have gone unresolved since I took delivery in September, dispute my Gravity GT being in Service multiple times. They had my vehicle for weeks and did not address the issues that I documented. I have owned three Lucids since they started delivering them and there were issues with each, but the customer service was exemplary until this Fall when the team changed at Tyson’s Corner. I tried using the Lucid App to schedule but there are no openings listed for service at all through the end of April ( that is far out as the calendar goes in the app). If anyone has any contacts for Lucid Corporate Customer Service or Tysons Corner Management please send me a private Direct Message. Thank you in advance.

 

[Ron_Burgundy]

I’ve been waiting for a call back from Lucid Tysons Corner Service Center since November 24th. All calls, text and emails have gone unanswered. My latest email on February 1, to both Tysons Corner Service Center and Lucid Headquarters Customer Service has gone unanswered. The issues with my Gravity (safety issues - hardware and software) have gone unresolved since I took delivery in September, dispute my Gravity GT being in Service multiple times. They had my vehicle for weeks and did not address the issues that I documented. I have owned three Lucids since they started delivering them and there were issues with each, but the customer service was exemplary until this Fall when the team changed at Tyson’s Corner. I tried using the Lucid App to schedule but there are no openings listed for service at all through the end of April ( that is far out as the calendar goes in the app). If anyone has any contacts for Lucid Corporate Customer Service or Tysons Corner Management please send me a private Direct Message. Thank you in advance.

Super bummed to hear about this and very surprised. I use Tysons and they’ve always been incredibly responsive and answer the phone 90% of the time, give or take. Sometimes they call a day after they said they would, but again, they’ve been great.

Have you tried continuing to call them? I can’t imagine they’re ignoring you, especially with safety concerns. You can also call the customer care folks.

 

[GravityGTAirGTVA]

I just called Lucid Customer Care and Star called the Tyson's Service Center and spoke to Aaron and he informed her that they were really backed up. He said they lost WiFi and internet for a few days. She also said that they were down to only one service representative (him/Aaron). She said that he stated that even if my vehicle was there they would not be able to get to it for a week. I let her know that today I started experiencing several new errors that were not happening before (Drive with Caution - Stability Control and Regenerative Braking Unavailable, DreamDrive Limited - Schedule Service, Use Brakes To Hold - Use caution, your vehicle could roll. Schedule service in the Lucid mobile app.). I am also experiencing a hum/oscillating noise coming from the front of the car when going over speeds of 55mph. In the past 2 weeks I am also experiencing a vibration when driving above 35mph and it gets increasingly stronger when you increase speed. It feels like the wheels are out of alignment, or driving over a bumpy road. Additionally, I am experiencing a whistling noise coming from the front when going speeds higher than 35mph, this occurred after my last service visit, when they changed out a part on the front end. Star (Customer Care Corporate) stated that the manager, Ron at Tysons would call me tomorrow morning when he gets in. She said if I do not hear back by the afternoon to call Lucid Customer Care Corporate and she would escalate the case to her manager. With the new error messages and the noises and driving issues, I am feeling less confident about the safety of the vehicle. Unfortunately, I need to use the Gravity to get to and from my two businesses, especially with all the snow on the ground and the rural roads I have to drive on.

 

[GravityGTAirGTVA]

I did perform a soft reboot and a hard reboot and the issues persist. Here are some photos of the errors.

 

[GravityGTAirGTVA]

Oh and one more issue with the vehicle that hasn’t worked since I got it. The rear window washer fluid never works. The front works fine.

 

[torvald27]

Oh and one more issue with the vehicle that hasn’t worked since I got it. The rear window washer fluid never works. The front works fine.

I thought mine was broken for quite a while, but I eventually figured out that you have to press and hold the rear window washer button, not just tap on it, in order for the washer fluid to come out. I hope that works for you, too.

 

[GravityGTAirGTVA]

I thought mine was broken for quite a while, but I eventually figured out that you have to press and hold the rear window washer button, not just tap on it, in order for the washer fluid to come out. I hope that works for you, too.

I tried holding the button down for approximately two minutes, several times and it did not work. But thank you for the tip. It just seems broken.

 

[GravityGTAirGTVA]

Just finished up documenting the issue with my Gravity GT and emailed them to the Lucid Customer Service team. Hopefully, they will call tomorrow to get my service scheduled. This will be the 3 or 4th time my vehicle has been in for service, since delivery at the end of September.

Items Since Last Service Visit (11/13/2025)

1. Vehicle Performance: Door Handle on driver side door opens and closes during driving. It happens about 25% of the time. It will keep opening and closing during the entire drive. If I perform a reboot, it resolves, but the issues comes back over time. I have made a few videos when it was safe to do so. Persistent before and after the latest update 3.4.1.
2. Vehicle Performance: Whistling noise coming from the front when going speeds higher than 35mph, this occurred after my last service visit, when they changed out a part on the front end.
3. Vehicle Performance: Vibration when driving above 35mph and it gets increasingly stronger when you increase speed. It feels like the wheels are out of alignment, or driving over a bumpy road.
4. Error Message/Vehicle Performance: "Drive with Caution - Stability Control and Regenerative Braking Unavailable” - Regenerative Brakes not working and traction control not working. Started after the latest update 3.4.1.
5. Error Message/Vehicle Performance: "DreamDrive Limited - Schedule Service” - The Parking Distances are not showing and the vehicle does not warn if getting close to objects. Parking assist no longer works. Persistent before and after the latest update 3.4.1.
6. Error Message/Vehicle Performance: "Use Brakes To Hold - Use caution, your vehicle could roll. Schedule service in the Lucid mobile app.” - Regenerative Brakes not working and vehicle hold not working at stop lights or on a hill. Started after the latest update 3.4.1.
7. Vehicle Performance: Rear window washer fluid, not dispensing. The front works fine. Has not worked since delivery.
8. Error Message: "Turn on Remote Climate? Your windows are open, so your cabin might not reach your desired temperature. To close your windows, tap the vehicle controls bar, then tap the Window button.” - This happens about 25% of the time while trying to use the remote climate. Persistent before and after the latest update 3.4.1.
9. Error Message: "Warning! Remote climate could not start, try again shortly.” - This happens about 50% of the time while trying to use the mobile app. Persistent before and after the latest update 3.4.1.
10. Error Message/Vehicle Performance: "Rear Wheel Steering Unavailable! - Schedule Service” - Persistent before and after the latest update 3.4.1.
11. Error Message/Vehicle Performance: "High Beam Assist Unavailable - Contact Customer Care” - Persistent before and after the latest update 3.4.1.
12. Vehicle Performance: Half of the ClearView Cockpit and the Pilot Panel would not load, the bear graphic was persistent the entire drive. It resolved after a soft reboot or locking the vehicle and walking away. Hasn’t happened, yet, since latest update.
13. Vehicle Performance: ClearView Cockpit and the Pilot Panel completely black, could not put vehicle in drive, or reverse. No buttons would respond at all. I had to get out of the vehicle and lock it and after about 10 minutes I was able to get in the vehicle and perform a soft reboot. This has happened 2 times since November 24th
14. Vehicle Performance: ClearView Cockpit and the Pilot Panel completely black, could not put vehicle in drive, or reverse. No buttons would respond, except for hard reboot. After the hard reboot vehicle seemed to function as normal. This has happened 1 times since November 24th
15. Error Message/Vehicle Performance: Pay Attention Warning along with a very loud chiming. I was driving on Route 66 using the dream drive and the warning came up and would not go away no matter what I did. I turning off the dream drive that did not work. I tried using the breaks and that did not get the warning to go away or stop the loud chiming. I changed lanes and that stop the issue. It was chiming very loudly the entire drive until it was safe for me to pull over and do a reboot. It was very dangerous and distracting. I have video of part of the drive.

Additional Items Reported - Since Delivery - Not Resolved:

1. Hum/Oscillation Noise
2. Air Conditioning Malfunctioning
3. Error Message - DreamDrive Limited Schedule Service
4. Traction Control kicks in when making left hand turns (happens about 25% of the time). This keeps the vehicle from accelerating.

 

[hwy17er]

Oh man, that all sucks..

Sounds like another FDU failure, amongst other things
Hopefully, service will do you right once they get to it.

 

[Saksak]

I did perform a soft reboot and a hard reboot and the issues persist. Here are some photos of the errors.

Definitely needs a service visit for some of the items. The vibration/noise above 35 mph and traction control problem sounds like something is out of wack with wheels/suspension/body. Hopefully, they prioritize you.

Are you getting the warnings with 3.4.1 or are you still on older software? The other problems may go away with 3.4.1, but if you are still getting them in 3.4.1, something is seriously wrong.

 

[GravityGTAirGTVA]

Sadly almost all of those errors are after the lasted update. See the list above with notations.

 

[Saksak]

Sadly almost all of those errors are after the lasted update. See the list above with notations.

I should’ve read more carefully. I saw the bold error messages and didn’t read past that. Service needs to put you at the top of the list!

 

[GravityGTAirGTVA]

I should’ve read more carefully. I saw the bold error messages and didn’t read past that. Service needs to put you at the top of the list!

It was a very long list. I tried providing Lucid with details that will help them troubleshoot the issues. The list for my previous service visit was longer and included date and times as well as photos and videos. They did fix a few issues, but missed a few too, and more have popped up. With only 4,000 miles on the vehicle, it is a bit discouraging. Hopefully I will hear back from the manager at Tysons as promised.

 

[BrianBigNFun]

any possibility to get the car to King of Prussia in PA instead? I've always gotten in and out quickly there

 

[GravityGTAirGTVA]

any possibility to get the car to King of Prussia in PA instead? I've always gotten in and out quickly there

Thank you. Unfortunately I don’t feel comfortable driving that far with all the issues. From my research it seems one or more of them point to issues with the front end drive unit.

 

[GravityGTAirGTVA]

Update. I called into Lucid Tyson’s Corner Service Center on February 6th and spoke to the service manager Ron after not getting a call back from 11/25. He apologized and said he didn’t get any messages from Aaron. He said he would definitely be speaking to Aaron. He apologized and said they have been overwhelmed in the service department due to the snowstorm and employees not being able to get in. I went over the issues I am having and he agreed the Gravity definitely needs to get looked at. He said he would call back on the 17th to put me on the schedule for the end of the month. It’s now the 22nd and no call back or any follow up. Very disappointing. I tried sending in an email to Lucid Corporate, but never received any response. I will try calling tomorrow and see if anyone answers. It definitely is disappointing to say the least. After owning three Lucids, the customer service has definitely gone from outstanding to nearly nonexistent. There are original issues (mechanical and software) with my Gravity that were reported the day I picked up the vehicle that have never been resolved, along with new mechanical and software issues since getting the vehicle back from service a few months ago. Anyone with contact information for corporate or management at Tyson’s Corner would be greatly appreciated. Thank you in advance.

 

[socktucker]

Update. I called into Lucid Tyson’s Corner Service Center on February 6th and spoke to the service manager Ron after not getting a call back from 11/25. He apologized and said he didn’t get any messages from Aaron. He said he would definitely be speaking to Aaron. He apologized and said they have been overwhelmed in the service department due to the snowstorm and employees not being able to get in. I went over the issues I am having and he agreed the Gravity definitely needs to get looked at. He said he would call back on the 17th to put me on the schedule for the end of the month. It’s now the 22nd and no call back or any follow up. Very disappointing. I tried sending in an email to Lucid Corporate, but never received any response. I will try calling tomorrow and see if anyone answers. It definitely is disappointing to say the least. After owning three Lucids, the customer service has definitely gone from outstanding to nearly nonexistent. There are original issues (mechanical and software) with my Gravity that were reported the day I picked up the vehicle that have never been resolved, along with new mechanical and software issues since getting the vehicle back from service a few months ago. Anyone with contact information for corporate or management at Tyson’s Corner would be greatly appreciated. Thank you in advance.

I have had issues since day one as well, but am fortunate that my closest service manager is awesome. He always does what he says.

Unfortunately the car is just laden with issues, and the repair parts have failed or been defective several times. I’m thinking it’s time to lemon this car, it’s just not gonna work out.

It’s currently in service, from time of pickup to being “put in queue” is about 10 days at the center. Since the car has to be shipped there, I don’t mind that it sits. It’s now spent a total of about 40 days out of service in the 4 months I’ve owned it, which puts it firmly in the “buy back or replace” under under the law. I’ve put a request in to hear from their mediation team, I imagine I will hear from them soon. I’m not going to use a lawyer if I don’t have to, Lucid as a company has been fair and easy to deal with, it’s just the cars are plagued with problems.

 

[GravityGTAirGTVA]

I have had issues since day one as well, but am fortunate that my closest service manager is awesome. He always does what he says.

Unfortunately the car is just laden with issues, and the repair parts have failed or been defective several times. I’m thinking it’s time to lemon this car, it’s just not gonna work out.

It’s currently in service, from time of pickup to being “put in queue” is about 10 days at the center. Since the car has to be shipped there, I don’t mind that it sits. It’s now spent a total of about 40 days out of service in the 4 months I’ve owned it, which puts it firmly in the “buy back or replace” under under the law. I’ve put a request in to hear from their mediation team, I imagine I will hear from them soon. I’m not going to use a lawyer if I don’t have to, Lucid as a company has been fair and easy to deal with, it’s just the cars are plagued with problems.

Sorry to hear that you are also experiencing problems. Glad your service center is responsive. Keep me posted on how this all turns out.

 

[Leftlane]

Man you guys have way more patience than me - I would have lost my sugar by now and gone the lemon law route.

 

[tmichael]

Man you guys have way more patience than me - I would have lost my sugar by now and gone the lemon law route.

I took delivery late December, so it's early for me - I haven't had the months long and multiple SC visits many on the forum have. Also, I have a Polestar 3 experience that prepared me for this - now, it's a great car!

Lastly, where would I go? After driving this vehicle, where else can I get the acceleration, handling and ergonomics for this price? If I traded it for another, later build Gravity without bugs, I'll lose the Dream Edition.

Nah, I'm good - for now. I went into this with my eyes wide open. But, everyone has their limits...