- Joined
- Apr 27, 2025
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Decided to create this because my window issue is not a bug and it feels like “bugs/issues” is getting a bit noisey and I feel like we need a place to discuss issues and service beyond bugs.
In particular, I am curious to understand how long it’s taking folks to schedule a service appointment for Gravity and how long it’s staying in service - which clearly depends on the issue.
My window issue was temporarily resolved by the tech pulling it up manually by removing interior door panel. This was helpful to go in a trip, but now I have an inoperable rear door with the internal in my garage.
The soonest they could give me an appointment is 9/18. Is that “normal”? Everyone has spoken about excellent service, but the 3 week wait is about what I had with Rivian and Tesla. Seems like Lucid is already getting a bit overwhelmed. Also, I was told “since it’s a Gravity, we definitely want to make sure you get a loaner as we don’t know timing yet for repairs…”. I get that it’s new, and again, I am not whining, but trying to get some context from other Gravity owners and/or Air owners.
I can wait, I just don’t love the idea that this may be normal. Any insight would be appreciated.
In particular, I am curious to understand how long it’s taking folks to schedule a service appointment for Gravity and how long it’s staying in service - which clearly depends on the issue.
My window issue was temporarily resolved by the tech pulling it up manually by removing interior door panel. This was helpful to go in a trip, but now I have an inoperable rear door with the internal in my garage.
The soonest they could give me an appointment is 9/18. Is that “normal”? Everyone has spoken about excellent service, but the 3 week wait is about what I had with Rivian and Tesla. Seems like Lucid is already getting a bit overwhelmed. Also, I was told “since it’s a Gravity, we definitely want to make sure you get a loaner as we don’t know timing yet for repairs…”. I get that it’s new, and again, I am not whining, but trying to get some context from other Gravity owners and/or Air owners.
I can wait, I just don’t love the idea that this may be normal. Any insight would be appreciated.