I own a Kia EV 6. I took it in last month for an annual service. I was able to secure an appointment on my preferred date which was in a couple of days. I was told the service would take an hour so I decided to wait while the work was done. Beautiful waiting area with a nice beverage/snack selection and private work spaces. They were busier than usual so the work took about 1.5 hours. It wasn’t a big deal to me as I was able to get work done. When I went to cash out they took $50 off my bill for the inconvenience. Wasn’t expected but a very nice gesture. So based on my experience I have no complaints. I also like the fact that there are two Kia dealerships within 20 minutes of my home so I have choices.