That kinda fits for me at the Denver showroom too. They were nice enough, and the communication leading up to delivery day was OK. I didn't feel the need for a lot of hand-holding, and I didn't get it, so that worked out I guess.
Felt a bit more like buying a $1500 refrigerator from Home Depot than a $108,000 car from a luxury brand though. Maybe some of that is because the showroom is a store in the Cherry Creek Mall, which is near downtown Denver with a paid parking garage (always a bit annoying to deal with vs a suburban mall where there's plenty of free lot parking and wide open spaces and modest traffic vs downtown). Not really the place I was entirely comfortable navigating my brand new $100k vehicle through on the first drive that I hadn't even set up yet, but oh well.I was in the store for less than an hour to pick up the car. But I had already wired the money from my credit union the day before, so payment was already taken care of, along with the purchase agreement the day before that via Docusign. In the store there were a half dozen more forms to sign on his laptop, and one physical form. Then he walked us thru the back stairs down to the lower level of the parking garage where they had 6-7 cars parked (that I saw), plugged in. He walked us around ours, handed me the keys, small talk for a couple of minutes, then off we went. No car setup at all. Which was OK by me since I prefer to do all that stuff when I get the car home. But it wasn't even offered. Surprised me. Just "Here's the keys and the number for Lucid Customer Care".
Again, they were nice enough, and not rushed or dismissive. I'm sure they'd have tried to answer any questions we had, or helped us set up profiles if we'd asked. But they didn't launch into it as I expected they would. They were modestly busy that day, but not swamped. It did all feel, well, like a startup company that hasn't done this much yet and was still kinda figuring it out. Which it is.
