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Gravity Bugs / Issues

I think Lucid uses Everspin memory, MRAM. Its persistent memory meaning in the event of power loss, data is still retained. While HALO layer of the tech stack failed, there is still a chance, assuming this data is constantly stored and overwritten in a persistent memory module, that deep inside the car the footage is retrievable. Lucid might be able to help, and well considering its you, they should.
 
On the way....

Gravity OTA 3.3.20 release notes:

Welcome Experience

Improved system startup time when opening the door or starting the car.

Added a new splash screen for a better entry experience.

Access & Driving

Enhanced key fob detection for improved reliability.

Updated logic to allow driving with key fob as long as driver occupancy is detected/unchanged from initial key fob detection in some instances.

Changes to simplify the ability to drive using the NFC card.

After unlocking the vehicle using the NFC card, drivers now have the ability to begin driving the car without the need to reauthenticate the NFC card on the center console. (Reauthentication is required after two minutes)

Cameras & Surround View

Improved camera stability to support more reliable, consistent performance.

Instrument Cluster & Widgets

Addressed cases where certain widgets or icons on the instrument cluster may briefly flicker or take extra time to appear after startup or a reboot.

Improved behavior of media applications and other widgets so they stay in sync with user input.

Media & Audio

Addressed an issue where the audio source could sometimes switch to the wrong input after a Bluetooth call instead of returning to the previously selected source.

Improved audio system wake-up behavior after resume, reducing a potential delay experienced before audio returned.

Navigation & Maps

Handled some instances of incompatible Tesla chargers being displayed through search.

Updated the navigation engine for improved route display and reliability.

Corrected issues where the route line might temporarily disappear on certain screens or stop updating when another app is in focus.

Addressed potential flicker in the home/navigation widgets on the cluster.

Stabilized the vehicle location in rare instances of map drift while vehicle is stationary.

Climate Control

Reduced noise and excessive fan speed of the climate control system at vehicle startup.

Update to align the HVAC fan speed with the command made in the infotainment during vehicle start up, exit and entry.

Over-the-air (OTA) Software

Improved how software versions are stored and reported so OTA versions don’t show incorrect values after startup.

More resilient communication of software version information between systems.

Cloud & Sanctuary

Improved download performance and reliability for Sanctuary and cloud-delivered content.

Network & Core System

Enhanced cellular network resume behavior so connections come online more reliably after sleep or low-power states.

Addressed rare conditions that could cause system instability.

Lighting

Removed errant “Headlight Error” message which appeared during some charging sessions where primary headlight function was not affected.

General Stability & Performance

Numerous under-the-hood improvements across displays, vehicle communication, and system health monitoring to improve overall stability and reduce edge-case issues.
 
azguy said:
On the way....

Gravity OTA 3.3.20 release notes:

Welcome Experience

Improved system startup time when opening the door or starting the car.

Added a new splash screen for a better entry experience.

Access & Driving

Enhanced key fob detection for improved reliability.

Updated logic to allow driving with key fob as long as driver occupancy is detected/unchanged from initial key fob detection in some instances.

Changes to simplify the ability to drive using the NFC card.

After unlocking the vehicle using the NFC card, drivers now have the ability to begin driving the car without the need to reauthenticate the NFC card on the center console. (Reauthentication is required after two minutes)

Cameras & Surround View

Improved camera stability to support more reliable, consistent performance.

Instrument Cluster & Widgets

Addressed cases where certain widgets or icons on the instrument cluster may briefly flicker or take extra time to appear after startup or a reboot.

Improved behavior of media applications and other widgets so they stay in sync with user input.

Media & Audio

Addressed an issue where the audio source could sometimes switch to the wrong input after a Bluetooth call instead of returning to the previously selected source.

Improved audio system wake-up behavior after resume, reducing a potential delay experienced before audio returned.

Navigation & Maps

Handled some instances of incompatible Tesla chargers being displayed through search.

Updated the navigation engine for improved route display and reliability.

Corrected issues where the route line might temporarily disappear on certain screens or stop updating when another app is in focus.

Addressed potential flicker in the home/navigation widgets on the cluster.

Stabilized the vehicle location in rare instances of map drift while vehicle is stationary.

Climate Control

Reduced noise and excessive fan speed of the climate control system at vehicle startup.

Update to align the HVAC fan speed with the command made in the infotainment during vehicle start up, exit and entry.

Over-the-air (OTA) Software

Improved how software versions are stored and reported so OTA versions don’t show incorrect values after startup.

More resilient communication of software version information between systems.

Cloud & Sanctuary

Improved download performance and reliability for Sanctuary and cloud-delivered content.

Network & Core System

Enhanced cellular network resume behavior so connections come online more reliably after sleep or low-power states.

Addressed rare conditions that could cause system instability.

Lighting

Removed errant “Headlight Error” message which appeared during some charging sessions where primary headlight function was not affected.

General Stability & Performance

Numerous under-the-hood improvements across displays, vehicle communication, and system health monitoring to improve overall stability and reduce edge-case issues.
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If all of these items are fixed this would truly be a HUGE step change. Fingers crossed.
 
ClearlyLucid said:
That is unfortunate. Someone vandalized my driver’s window and my Halo did nothing. I love the driving dynamics of the Gravity, but this software is not what I expected for a $140,000 car. My brother’s $39,000 2022 Kia Telluride has better software.
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Welcome to the club.
 
ClearlyLucid said:
Yeah, the whole damn car is in beta.
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I wasn’t being facetious or sarcastic. Halo Secure is literally in beta, as it was announced when it was released.

Other things may feel beta, but Halo Secure actually is.

That was my point.
 
dddesir said:
Help! I picked up my Gravity yesterday. Major problem: Key cards do not work. Has anyone else experienced this? This is disconcerting as the Gravity is issued with only one Key Fob and it is not yet set up to be driven with the phone app and a code.
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The answer is to use the cards to get in if FOB fails… reboot fob by pulling battery and putting it back after pressing one of fpb buttons… key cards should have been setup and tested at delivery by delivery person. The cards read on door pillar for entry and console space designated for them along the right edge of sliding console tray. Lots of info on all this on the forum… rumor is fixes are imminent in next update. Contact delivery person to ensure your cards and FOB are working.
 
KLusinyan said:
Does anyone have a general timeline on how long their GGT spend at the service center? Took mine on Monday and after calling them today I was told the car would not even be diagnosed for 7 days. Lucid is really starting to piss me off.
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Definitely depends on the issue you're having addressed.

I took delivery of my Gravity DE in late July, and it spent almost all of September in service -- 25 days. During that time they completely replaced my rear drive unit, fixed a rear hatch latch / striker plate issue, and placed an order for complete replacement of my malfunctioning middle-row seats, for which I'd need to schedule future service to have swapped in. Although the service stay was protracted (I don't think I've ever had a car in service that long), they did a great job. Communication left me wanting though. They only reached out to me when there was progress worth reporting, so the communication gaps were a little frustrating. On the plus side, the fact they provided me with a loaner car (Air Pure) made being without my Gravity a little easier.
 
newton said:
One more annoyance. The SiriusXM option is not an actual Satelite radio, it's the streaming version. One of the great reasons to have Sirius as a backup to spotify or other online services is that it works out in the middle of nowhere because its Satelite. But this isn't. Lose your network connection? you lose your "Satelite" radio. It seems a complete waste to not have an actual radio in the car.
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That’s why I switch to HD Radio whenever the car loses my Tidal selection at restart or when net not available.
 
eelpout said:
it's really an unfortunate design. most people (logically) think the edges of the pad are of a click type, they are not. it's a very tiny set of capactive "hit points" between the 4 notches at the edges and the center dot. it can be learned with muscle memory but it takes some time.
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Sure… mine work fine but it did take me a while to figure them out… and a setting page for “adjustment” would give a visual of whether the sw sees them and how they track.
 
borski said:
No, you certainly don’t need to do any such thing. But somewhere between “kiss their ass” and “be an asshole” exists a middle ground, and I’d suggest that living somewhere in that middle ground is probably better than living on either extreme.

You do win more battles by showing a little bit of compassion to someone who is clearly under a lot of stress, and human nature can cause people to do miraculous things for people they like or think are kind or that they have a good relationship with.

Whereas, if you treat them like crap, they are certainly less likely to go out of their way to help you in any kind of “above and beyond” way.

I am not saying you’ve treated anyone like crap. I have no idea. But it is definitely true that kindness and compassion in most things finds greater success.

I think that’s all that was meant. That said, you’re free to do as you like and I wish you luck either way.
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When my wife and I have conflicts with the myriad customer “service” groups in our society, we remind ourselves and the agent that we are not angry with them… unless they are in fact the corporate policy maker/author.
 
zoomzoom said:
From Facebook user 'The Lucid Report' posted 12/9/2025:

*An Open Letter to Lucid Motors:
It’s Time for a Reliability Reset**
Lucid, this message comes from a place of commitment — and urgency.
You’ve built the most efficient, most elegant electric vehicles on the market. The Air remains a benchmark. The Gravity is poised to break open an entire segment. But one issue threatens to overshadow all of that innovation:
Software reliability — and the public perception surrounding it.
Before we address what Lucid must do, it’s important to show a critical truth:
Every premium automaker has gone through this.
Not “many.” Not “some.”
All of them.
• BMW iX had widespread software failures leading to blank screens, charging interruptions, and recalls for the high-voltage battery control unit. Owners saw total power shutdowns and “Vehicle Not in Park” errors that bricked the SUV.
• Mercedes EQS faced major recalls due to failing MBUX infotainment systems, emergency-call system failures, stalling risks, and even cases where the car automatically initiated the wrong displays. The software was so problematic Mercedes had to halt sales temporarily.
• Porsche Taycan suffered early 12-volt battery failures, sudden power-loss events, charging system bugs, and repeated recalls for software that caused the car to shut down unexpectedly. Porsche issued multiple OTA campaigns because the control software simply wasn’t ready.
These brands are giants. They had decades of experience, billions in capital, and enormous dealer networks. Yet they still stumbled.
This means Lucid is on the same turbulent path the premium incumbents already walked.
The key difference is how a company responds.
And right now, Lucid has a golden opportunity to respond better than any of them.
⸻
1. Issue a Transparent and Direct “Reliability Reset” Message
A clear, CEO-level announcement acknowledging:
• The past issues
• The fixes already deployed
• The roadmap to stability
• The commitment to long-term reliability
Tesla did this. Mercedes did this. Porsche did this.
Lucid should do it better — with plain English and real accountability.
Transparency is not a weakness, it’s a strength. Nick Twork, head of Lucid Communicatons recently acknowledged the issues but more needs to be done.
⸻
2. Deploy a Concentrated Wave of Stability-First OTA Updates
Forget flashy features. Owners need stability.
The next batch of OTAs should focus on:
• Drive-unit monitoring bugs
• Infotainment freezing
• Display blackouts
• Camera/sensor miscalibrations
• App connectivity bugs
• System reboots
• Navigation glitches
And you must publish detailed changelogs.
This alone rebuilds trust.
⸻
3. Add a Critical Feature: The In-Car Bug Report Button
This is vital.
A Bug Report button inside the UI that:
• Captures the last 1–2 minutes of logs
• Compresses a memory dump
• Encrypts it
• Uploads directly to Lucid engineering
• Automatically tags VIN + software version
With an on-screen message:
“Thank you — your report has been securely sent. We will deligently work on this issue and provide you with an update as soon as one is available”. The last thing people want to feel is that their issue is ignored.
Tesla’s early “voice bug report” was one of the smartest tools in their entire history.
Lucid can implement a more modern, more powerful version.
This transforms frustration into actionable data.
⸻
4. Expand Service Capacity Before It Damages the Brand
You cannot have luxury owners waiting weeks for appointments or hearing “we have 60+ cars ahead of you.”
A premium brand requires:
• More technicians
• More mobile-service vehicles
• Better parts availability
• Guaranteed loaners for safety issues
• Live service chat
• Clear service timelines
• Push notifications for repair status
This is what Porsche, BMW, and Mercedes did to restore customer confidence after their tech failures.
⸻
5. Launch the “Lucid Owner Software Feedback Network”
Invite 500–1500 real owners to test pre-release builds.
Offer perks like:
• Service priority
• Early access to features
• Exclusive invites to Lucid events
This converts customers into collaborators — and dramatically reduces post-release chaos.
Tesla’s early community proved this model works.
Rivian copied it.
Lucid should embrace it.
⸻
6. Release a Milestone Update: Lucid UX 4.0
This should not be incremental — it should be transformative.
Focus on:
• Faster UI
• Higher stability
• Navigation improvements
• Better driver-assist behavior
• Stronger Bluetooth/app connections
• Fewer reboots
• A more polished interface overall
Then market it confidently:
“Quality. Stability. Refinement.”
When BMW launched their post-fix OTA campaign for iX and i4, public sentiment flipped from “broken” to “they fixed it.”
Lucid can spark the same turnaround.
⸻
7. Put Updated Cars in Reviewers’ Hands
Send updated vehicles (running UX 4.0 and above) to:
• Doug DeMuro
• Marques Brownlee
• Edmunds
• Car & Driver
• Out of Spec
• Throttle House
• Engineering Explained
If reviewers who experienced problems return and say:
“Lucid fixed it — the car is phenomenal now,”
the PR battle is won instantly.
People believe owners and reviewers more than corporations.
⸻
8. Make the Gravity the Redemption Story
This has to be your “Porsche Taycan 2.0 moment.”
If Gravity launches smoothly — with stable software and clean OTA updates — it reframes the entire narrative:
“The Air had early issues, but Lucid learned from them and perfected the Gravity.”
Porsche pulled this off with later Taycan software updates.
BMW turned the corner with recent iX patches.
Mercedes fixed MBUX stability with updated hardware and new software builds.
Lucid can outperform all of them if Gravity is bulletproof.
⸻
9. Invite Independent Validation
Request formal evaluations from:
• JD Power
• Consumer Reports
• IIHS
• Euro NCAP
• Reliability analytics firms
Publish results openly — even if they include critiques.
Nothing builds confidence like third-party confirmation.
⸻
10. Host a “Lucid Software Day” for Investors
Show how the entire software pipeline has matured:
• New architecture
• Testing procedures
• Stability metrics
• Bug-fix velocity
• Real-world data from the Bug Report button
• Roadmap for continuous improvement
Investors don’t fear problems.
They fear silence.
Give them data — and they’ll give you confidence.
⸻
Conclusion: Lucid, This Is Your Turning Point
Every premium automaker has faced early software or quality disasters — BMW, Mercedes, Porsche, Audi, Ford, Tesla. What separates the winners from the failures is whether they choose to:
• Hide the problems,
or
• Attack them openly and fix them completely.
Lucid now stands at that crossroads.
Your engineering is world-class.
Your design language is a statement.
Your driving dynamics innovation is real.
But your software reliability has to catch up to your ambition.
The good news?
You’re closer than you think — and your customers want you to succeed.
“Compromise Nothing”
If you find these articles useful, please Like, Follow and Share The Lucid Report for more Lucid and related EV content.
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Add to this… maybe the Saudis should buy Blackberry so that any weaknesses or faults caused or ignored by that company… ( which serves all these companies ?) can be addressed ASAP. Best of luck on shaking the tree…
 
archon810 said:
It's a tired argument. I like how Tesla does a lot of things and I like how Lucid does a lot of things. I picked Lucid this time around, and any comparisons to Teslas are constructive criticism - i.e. things could work better if Lucid is willing to fix them. And I know they are, they want to be the best in the business.

Regarding my car potentially having a faulty left d-pad, it's possible. Though the same issue (and the video I recorded above) is on the loaner Gravity.

From an engineering point of view, I understand having both capacitive and physical buttons - they each have their use and I like how I can swipe up and down or left and right without pressing to change screens in the Gravity. What I really don't understand is why they completely nerfed the physical presses by adding a requirement that in order to register as a press, it also needs to register the capacitive touch. A physical press should override and disregard anything from the capacitive side. Pressing on the lip should just work because it detects a definitive click. So does pressing on the button in any other location, as long as it clicks. This is an engineering failure, and I hope they address it somehow.
Click to expand...

After hearing from someone on Reddit that a steering wheel swap could potentially fix the left d-pad being unresponsive and constantly requiring multiple taps to start/stop Drive Assist, I had Lucid swap mine out during their most recent mobile service visit.

I'm happy to report that so far in the last 3 days since the replacement, I haven't had the issue even once, and I am fully confident that it is indeed a hardware defect in many Gravity steering wheels and is not caused by software. It was one of my top annoyances with the car, and now I can cross it off the list.

So if you are still struggling with your left d-pad on the Gravity, get Lucid to swap your steering wheel.
 
archon810 said:
So if you are still struggling with your left d-pad on the Gravity, get Lucid to swap your steering wheel.
Click to expand...
How about the right pad? I think I've had problems with this one for volume up/down. I guess a steering wheel replacement will fix both.
 
NovemberLima said:
A small note regarding key cards not working to start the car. My DE was built at the end of September and I took delivery in late October, for what that's worth. I thought I tested everything at delivery as I was already worried about the keys before I picked it up, but I might not have tested starting the vehicle with no key fobs nearby. Anyway, I discovered this a few weeks ago when my key fob didn't work (was a dead battery in the fob) and my keycard would unlock the car but not be recognized on the center console. I scheduled service and since I'm not near a service center a mobile tech ordered a replacement for the console tray that has the card reader/phone charger and he came out last week to replace it. He spent hours taking it all apart got the new one in, only to find that one didn't work either. Only then did he discover after more research that there was a stop put on those parts and they've discovered some big batch of them have faulty readers on them. It wasn't clear whether this is why my original one wasn't working or not, but sounds like it might affect other recent posters here. Hopefully they will have working ones available for techs to install in the next few weeks, and from another thread it looks like maybe an imminent software update will allow the car to start within 2 minutes after being unlocked so that would be another workaround.
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Why wasn’t this caught during production or even prior to delivery. Sloppy!
 
KLusinyan said:
Totally, I the purchaser of the vehicle need to kiss the ass of Lucid employees so they can maybe work on a defective vehicle a little bit quicker, I did not catch that portion in the lease agreement.
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That’s human nature, if you act like a jerk, they won’t make you a priority over others who are more accommodating.
 
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