Gravity Bugs / Issues

If it’s related to that center console as @msaunders9430 explained so well, it really is possible that something as small as putting water bottles in and out of the cup holders could cause it over time.
As the mobile tech explained to me, the damage from the cupholder occurs during the assembly of the console when the cupholder is pushed into place. Use of the cupholder by a customer is not a contributing factor.
 
As the mobile tech explained to me, the damage from the cupholder occurs during the assembly of the console when the cupholder is pushed into place. Use of the cupholder by a customer is not a contributing factor.
The mobile tech showed me two pictures: 1) improper assembly and 2) proper assembly.

So, Lucid and hopefully the supplier know the solution. Thus the service campaign.

I was going to ask the tech to send me his pics but I knew I wouldn't post them to this public forum. Wouldn't want them showing up elsewhere.
 
I don't want to get into insulting or sarcastic language about the key fob issues with Lucid cars, but some perspective really does need to be acknowledged.

In my many years of reading and watching car reviews in all media, I never saw anything quite like what happened with the Air when it came to how many professional reviewers over how long a period had difficulties opening and/or starting an Air with the key fobs. More than a year after the Air entered the market, reviewers -- including Edmunds and Consumer Reports -- were still putting it high on the list of reasons to pause when thinking about buying an Air. It, more than anything else, spawned the buzz that still continues in social media about Lucids being unreliable.

In response, Lucid made it known that the Gravity was going to be a different story, with a new supplier, new hardware, and new software. Yet, within the first couple of weeks of the start of June deliveries, at least six new owners on this forum alone were reporting issues with getting into and starting their Gravities, despite protestations from some members that it was a very rare occurrence that warranted little attention or discussion. And within a couple of weeks of that, Lucid took the extraordinary step of advising owners via email to keep their key cards with them at all times as backup. And in the ensuing weeks, new reports of key fob (and also key card) issues continued to emerge on this forum, to the point that a couple of posters have already said they are canceling plans to buy a Gravity for now, as they cannot risk saddling themselves or their spouses with a car that cannot be opened or started easily and reliably.

I understand that there is no such thing as really simple technology in this area, and I know full well that other brands have had issues with key fobs. But I also know that I have been driving cars for many years with key fobs that have all the functions of the Lucid key fobs and have had very few issues with any of them (except with our second Tesla). As an inveterate early-adopter, most of these cars have been brand new models or new examples of a next-generation revision of a foregoing model.

Say what you will, there is something very odd going on with Lucid key fobs. I have no idea what it is. I have no idea whose fault (if that is even a useful term here) it might be. But I do know I have never seen anything in the automotive press like the dominance the issue attained with Air press coverage. And I remain perplexed -- and relieved -- that it has not yet become an issue with Gravity press coverage. Perhaps it has something to do with the mysterious absence of independent test drives by the major outlets at this point.
Nicely written hmp10. You sir are the voice of reason.
 
Blunder is pretty strong of a word.

We are not sure what is causing the fob's to stop working; high drain vs old batteries.

My key has been really good. Unlocks when I walk up, locks when I walk away. Plus when the mobile key is rolled out, I don't see how battery life is an issue. I charge my phone every night, and when I get in the car.

It really isn't a BLUNDER.
Has Lucid mentioned a delivery timeframe for rollout of the mobile key?
 
Has Lucid mentioned a delivery timeframe for rollout of the mobile key?
I believe in June/July they were saying 2 or 3 months.
 
I feel compelled to mention some details about software. Any given software release does not change between instances on the same hardware platform. A software release can perform badly or fail for hardware reasons. In other words if two identical manufactured entities(cars) are behaving differently with identical software the root cause has to be hardware. It may be that the software is not behaving correctly to a hardware fault that is unique to one particular car but the software will behave in an identical fashion if the underlying hardware is consistent between cars. So true software issues usually are consistent across the fleet. That said software can behave badly in response to hardware anomolies such as electomagnetic interference, signal timing from sensors, memory issues, etc…. So it is possible have a failed install, a good install design will generally prevent a corrupt install but if the firmware memory is faulty all bets are off.
 
I feel compelled to mention some details about software. Any given software release does not change between instances on the same hardware platform.
That's the perfect world fallacy of software development. And it can be true enough in a single-core microprocessor that is doing something simple.

But the moment you add multiple cores, multiple network-connected systems, real time control, unpredictable inputs (we humans are far from predictable), frequency variations due to many causes, electromagnetic interference, etc, etc, etc, and you cannot pretend to live in a perfect world.

It takes a lot of time, care, and discipline to code in these environments, and a huge amount of defensive programming. And even with the best of that there are circumstances you will not cover.
 
My key fob worked well for awhile...now it works about 60-70% of the time. It always opens and closes the door. The problem is wnen the car says "key fob not recognized," it won't shift into gear. Hopefully, is not a hardware issue. Very peculiar. It seems as the fob tends to work more consistently if the car is locked when you approach. I am still working on that theory.
 
My key fob worked well for awhile...now it works about 60-70% of the time. It always opens and closes the door. The problem is wnen the car says "key fob not recognized," it won't shift into gear. Hopefully, is not a hardware issue. Very peculiar. It seems as the fob tends to work more consistently if the car is locked when you approach. I am still working on that theory.

There are increasing reports on this forum of this later-onset issue. It happened with our fob, too, about a week ago and has remained thus.

Our car is now at a Service Center to have the HUD, probably the TCU, and perhaps the front console replaced. If this issue is resolved when the car is returned, perhaps I can correlate it to which hardware got replaced?
 
There are increasing reports on this forum of this later-onset issue. It happened with our fob, too, about a week ago and has remained thus.

Our car is now at a Service Center to have the HUD, probably the TCU, and perhaps the front console replaced. If this issue is resolved when the car is returned, perhaps I can correlate it to which hardware got replaced?
Had a couple key not detected issues prior. Swapped out the battery and now it seems good. Will report back if it comes back.
 
Had a couple key not detected issues prior. Swapped out the battery and now it seems good. Will report back if it comes back.

We had quite a few intermittent "key not detected" alerts since first getting the car, but they did not reflect any actual malfunction in our fob which generally seemed to work as intended. It was only in the past week that the fob suddenly and consistently quit enabling gear engagement, which was invariably accompanied by the "key not detected" alert.
 
Changing the battery in the fob, tho I know this is not necessarily going to be the case for everyone, has solved my keyfob not detected issue thus far. Two days now of not getting the message at all. For those who haven't, I'd advise changing the battery out if you are seeing this message repeatedly and it may clear it up.
 
Changing the battery in the fob, tho I know this is not necessarily going to be the case for everyone, has solved my keyfob not detected issue thus far. Two days now of not getting the message at all. For those who haven't, I'd advise changing the battery out if you are seeing this message repeatedly and it may clear it up.
Are any of the gravity owners consistently keeping or have tried keeping the key fob in a “faraday pouch”?

I have seen several members suggest it. But if anyone is using it or have tried it, can they post their experience regarding
1. Battery life of the fob and any alerts
2. Unlock performance consistency
3. Car start performance consistency

I would gladly go through the inconvenience of using the pouch every time if it were to solve it significantly improve the situation. I am wondering if the fob and car are being “too chatty” even when you are say in the house and the fob is in your key drawer but still not too far from the garage where the car is. That would explain the short battery life.

One more point - while key fob technology is old and solid, I think the proximity-based wake up feature is a relatively recent innovation for cars. Isn’t that so?
 
One more point - while key fob technology is old and solid, I think the proximity-based wake up feature is a relatively recent innovation for cars. Isn’t that so?
I've have it on my '17 Tesla. Works perfectly.
 
We had quite a few intermittent "key not detected" alerts since first getting the car, but they did not reflect any actual malfunction in our fob which generally seemed to work as intended. It was only in the past week that the fob suddenly and consistently quit enabling gear engagement, which was invariably accompanied by the "key not detected" alert.
This was our exact experience.
 
As the mobile tech explained to me, the damage from the cupholder occurs during the assembly of the console when the cupholder is pushed into place. Use of the cupholder by a customer is not a contributing factor.
Physical failure of the cable connection could take place some time after the stress on the cable has begun. Plastic connector bodies and insulation will flow with time and temperature.
 
Are any of the gravity owners consistently keeping or have tried keeping the key fob in a “faraday pouch”?

I have seen several members suggest it. But if anyone is using it or have tried it, can they post their experience regarding
1. Battery life of the fob and any alerts
2. Unlock performance consistency
3. Car start performance consistency

I would gladly go through the inconvenience of using the pouch every time if it were to solve it significantly improve the situation. I am wondering if the fob and car are being “too chatty” even when you are say in the house and the fob is in your key drawer but still not too far from the garage where the car is. That would explain the short battery life.

One more point - while key fob technology is old and solid, I think the proximity-based wake up feature is a relatively recent innovation for cars. Isn’t that so?
How would a faraday pouch solve an issue where the fob and car just aren’t communicating? For example, I have a brand new battery in my fob, still won’t start car. But it does lock and unlock car with the fob buttons.

Battery life may be a result or symptom, but it’s not the root issue.
 
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