Gravity Bugs / Issues

[IRJ]

It’s the Air all over again but now with drive units instead of HV battery issues and this time it seems things are failing in quicker succession.

Now I’m worried that we’re all sitting on a ticking time bomb and just waiting until the car decides our number is up.

Sadly notified our SA today that we won’t be taking delivery in two weeks. Simply can’t put my wife and kids through the early air days all over again. Was truly looking forward to a two Lucid household, and remain optimistic it will happen down the road, but software reliability needs drastic improvements.

 

[Adnillien]

This is messed up, the drive unit issues are starting to pile up. I REALLY hate to say this and jump on any kind of bandwagon but there HAS to be some component flaw that’s causing this and we’re just hearing about it more the more deliveries there are, it’s all over Reddit also, so Lucid I think needs to stop everything they’re doing until they identify what this problem is, and if that means freezing deliveries or halting production, so be it. A brand new car dying on the highway or getting turtle mode, even if it’s yet another stupid software issue, cannot continue to happen much longer, it destroys confidence and reeks of either sloppiness or inability to solve a problem. The service centers can’t keep up with this many failures anyway, not to mention the astronomical warranty costs to the company of just replacing piles of drive units and towing vehicles. They stopped deliveries for other issues. I’m lucky, my car has been really great aside from software BS and Lucid’s service people are truly outstanding and want to help, so I’ll keep my fingers crossed, but I’m genuinely disappointed to hear of more of these issues. Let’s solve this problem so we don’t have to waste so much time on this nonsense and can get back to discussing all the truly great things about the car, of which there are many!

I asked a few Lucid people at the factory family day event on Saturday about the RDU failures. I get the impression that failure cause is known and will likely be remedied with a software update. Lucid is definitely making this a high priority.

 

[Dougbel]

Starting to get really nervous about this drive unit failure…. Just got my car delivered today after waiting for months and the car is back on the service center…

Anyone knows if im able to return my car and get my money back at this point?

 

[Ron_Burgundy]

Starting to get really nervous about this drive unit failure…. Just got my car delivered today after waiting for months and the car is back on the service center…

Anyone knows if im able to return my car and get my money back at this point?

 

[hmp10]

I asked a few Lucid people at the factory family day event on Saturday about the RDU failures. I get the impression that failure cause is known and will likely be remedied with a software update. Lucid is definitely making this a high priority.

The most worrying thing about this is that the software problems I thought (hoped) were limited to UI software may also be affecting drive components. That's a very different kettle of fish from false dashboard warnings and messed up audio.

With our own Gravities we've seen software-related problems with the rear drive unit, the GPS system, the navigation system, the key fob, the power-up process, and window operation.

These are not minor annoyances. And their occurrences being reported by so many owners just on this forum signal a major problem for Lucid -- a situation not helped by loaning a car with a defective rear drive unit to Tom Moloughney of "State of Charge" for a highly-anticipated range test.

I agree with @Bunnylebowski. Lucid should quit shipping cars until this mess is sorted out. (In fact, they never should have started deliveries, but that's a moot discussion at this point.) The fact that they haven't is one of the reasons I think we're going to see the same problems when the Earth mid-size launches. Regrettably, Lucid is turning out to be a company that cannot face reality, and that is the deadliest disease that can infect any company.

Here's the reality I'm dealing with. My partner is taking the Air tomorrow for a dental appointment followed by a tennis match. I asked why he didn't want to take one of the Gravities, and he said he needed to be sure he could get to both places on time.

 

[hmp10]

Starting to get really nervous about this drive unit failure…. Just got my car delivered today after waiting for months and the car is back on the service center…

Anyone knows if im able to return my car and get my money back at this point?

I doubt it, short of using a lemon law once you meet your state's criteria.

However, if the rear drive unit issue is the only reason you would want to return the car, my advice would be to keep it. Now that Lucid knows what the issue is, getting a replacement unit should resolve it once and for all.

 

[Adnillien]

The most worrying thing about this is that the software problems I thought (hoped) were limited to UI software may also be affecting drive components. That's a very different kettle of fish from false dashboard warnings and messed up audio.

My understanding is that this is not a software bug, but software can be used to avoid the issue. I read this as one of their suppliers components has an issue that in somewhat rare cases can put a component in a state to damage itself. The component should not do this, however Lucid can update their software to prevent it. I don't think that this indicates that there are bugs in the drive train or suspension software.

 

[Bunnylebowski]

My understanding is that this is not a software bug, but software can be used to avoid the issue. I read this as one of their suppliers components has an issue that in somewhat rare cases can put a component in a state to damage itself. The component should not do this, however Lucid can update their software to prevent it. I don't think that this indicates that there are bugs in the drive train or suspension software.

Thanks for this update. These are really complex problems and I’m glad Lucid has such smart people working for them, hope whatever this fix is does the job.

 

[hmp10]

Thanks for this update. These are really complex problems and I’m glad Lucid has such smart people working for them, hope whatever this fix is does the job.

If @Adnillien is correct (which I'm pretty sure he is), then this tracks something @borski pointed out: the software dimension of Lucid power electronics and the powertrain is solid. But it still leaves the issue of why there are so many colossal misfires on the UI/Infotainment end of things.

As Tesla seems to prove with designs that are getting long in the tooth, with propulsion engineering that has ceded its lead to Lucid and others, and with chassis engineering that has gone nowhere since Rawlinson left them over a decade ago, all you really have to give most buyers is UI software with flashy features (even if often cumbersome to use) that work reasonably reliably.

Lucid could do itself in if they don't get to the organizational core of why their UI software execution falls so far behind every other aspect of their products. I still maintain their UI design puts Tesla's to shame. But their inability five years after the Air UX 1.0 fiasco to make it reliable is still a big mystery to me.

 

[IRJ]

If @Adnillien is correct (which I'm pretty sure he is), then this tracks something @borski pointed out: the software dimension of Lucid power electronics and the powertrain is solid. But it still leaves the issue of why there are so many colossal misfires on the UI/Infotainment end of things.

As Tesla seems to prove with designs that are getting long in the tooth, with propulsion engineering that has ceded its lead to Lucid and others, and with chassis engineering that has gone nowhere since Rawlinson left them over a decade ago, all you really have to give most buyers is UI software with flashy features (even if often cumbersome to use) that work reasonably reliably.

Lucid could do itself in if they don't get to the organizational core of why their UI software execution falls so far behind every other aspect of their products. I still maintain their UI design puts Tesla's to shame. But their inability five years after the Air UX 1.0 fiasco to make it reliable is still a big mystery to me.

Your last sentence is really what it comes down to for me, my wife and I imagine many others considering Lucid. I can deal/have dealt with the early adapter issues but the family hauler won’t. Savagegeese really nails this towards the end of their video.

 

[9point81]

I haven’t yet. Waiting to get that scheduled (Roswell said they were waiting to get the device to do it for mobile service).

I just had mine updated at Roswell, as well as another Gravity owner who was there, on Saturday. Get scheduled to get it done and don't let them tell you they can't do it.

 

[hmp10]

Your last sentence is really what it comes down to for me, my wife and I imagine many others considering Lucid. I can deal/have dealt with the early adapter issues but the family hauler won’t. Savagegeese really nails this towards the end of their video.

I certainly understand this perspective, and I think the "Savagegeese" wrap-up was one of the most nailed-down judgments I've seen.

But, as much as Lucid software drives me absolutely nuts at times, I hang in with them because I am at core still a driving enthusiast who puts that dimension at the forefront of buying considerations. Age, arthritis, and the need to convey groups of friends and family have put sports cars and most sports sedans outside my consideration lately. The Lucid Gravity is, therefore, the one thing on the market among people-haulers that scratches my driving itch.

I am no fan of "Edmunds" these days, because I think they go out of their way to impugn Lucid unfairly on things beyond software. But, frankly, their wrap-up in their recent comparison of the Gravity to the Rivian R1S was as nailed down as was the "Savagegeese" wrap-up. They said that the Gravity had an "out of this world driving score" and that, if that is what's most important to you, Gravity becomes the choice by default.

 

[IRJ]

I certainly understand this perspective, and I think the "Savagegeese" wrap-up was one of the most nailed-down judgments I've seen.

But, as much as Lucid software drives me absolutely nuts at times, I hang in with them because I am at core still a driving enthusiast who puts that dimension at the forefront of buying considerations. Age, arthritis, and the need to convey groups of friends and family have put sports cars and most sports sedans outside my consideration lately. The Lucid Gravity is, therefore, the one thing on the market among people-haulers that scratches my driving itch.

I am no fan of "Edmunds" these days, because I think they go out of their way to impugn Lucid unfairly on things beyond software. But, frankly, their wrap-up in their recent comparison of the Gravity to the Rivian R1S was as nailed down as was the "Savagegeese" wrap-up. They said that the Gravity had an "out of this world driving score" and that, if that is what's most important to you, Gravity becomes the choice by default.

Completely agree and the exact reason I’ve stuck with the Air for myself. I would buy another tomorrow for me. My wife however isn’t comparing to Rivian or any other EV. She’s coming from X7/Q7’s and they just “work” for her needs. I’m the one pushing her to a Gravity but if she had 1/100th the issues you have with yours it would be a major issue that I would never hear the end of.

 

[Elfin]

Starting to get really nervous about this drive unit failure…. Just got my car delivered today after waiting for months and the car is back on the service center…

Anyone knows if im able to return my car and get my money back at this point?

Look up the lemon law in your state. In California a car is a lemon if it's been in the shop 30 days in the first 18 months.

 

[Ron_Burgundy]

So a new (to me) issue that may be associated with the profile comments earlier.

My fob works totally fine. But as of this morning, it doesn’t seem connected to my profile. I get in the car and have to choose my profile and switch it, otherwise it’s the default guest or whatever.

I am not going to mess with trying to create a new profile. I have so may settings I don’t want to set-up again unless I know for certain it won’t happen again. I will see if my key cards still associate with the profile. If not, I will just wait for the OTA fix or other guidance.

 

[WeighingGravity]

So a new (to me) issue that may be associated with the profile comments earlier.

My fob works totally fine. But as of this morning, it doesn’t seem connected to my profile. I get in the car and have to choose my profile and switch it, otherwise it’s the default guest or whatever.

I am not going to mess with trying to create a new profile. I have so may settings I don’t want to set-up again unless I know for certain it won’t happen again. I will see if my key cards still associate with the profile. If not, I will just wait for the OTA fix or other guidance.

Have you reset your fob recently?

When I reset mine, it lost its connection to my profile and I had to re-associate it. You may want to check if your fob and profile have somehow lost their association with each other.

 

[Ron_Burgundy]

Have you reset your fob recently?

When I reset mine, it lost its connection to my profile and I had to re-associate it. You may want to check if your fob and profile have somehow lost their association with each other.

I haven’t reset my fob since it got the 3.3.5 update as it’s locking/unlocking car with proximity and starting car, so no need to reset.

I may try to simply re-pair it to my profile. I am hoping this is just something where some sleep will take care of the issue.

 

[BiruBoy11]

I am not a tech/IT/engineering professional so this is a question for posters on this forum that are knowledgeable in this area, of which there seem to be quite a few. I have searched the forum but have not found any answers to the following question. When the vehicle shows as 'offline' in the app, is this as a result of a Lucid server issue or something else? Car is working fine via fob/keycard and shows a few bars of LTE coverage. I've tried restarting phone and reloading app but I still get 'vehicle offline' in the app. Has happened in the past but only intermittently. Other than this recent issue and some orange/yellow warnings popping up momentarily on occasion, car has been fantastic since 3.3.5 and center console replacement.

 

[archon810]

An update from me since I got my car back from service a few days ago.

For the second row squeak, considering I definitively showed that the noise was coming from the seat belt holder, the fix by service was to apply more lubrication. The good news is that I can't reproduce the squeak from that seat belt holder anymore. The bad news is the noise came back the very next day but I still have no idea where it's coming from because when I jiggle any of the three seat belt holders in the back, they don't make a sound.

The frunk not opening correctly half the time got fixed and it opens correctly now.

They replaced my Bluetooth microphones but Bluetooth still sucks really hard. I think it's either terrible hardware or all in the software (noise cancellation).

The weird noise that was coming from my driver door is fixed as they replaced the motor there.

They couldn't verify and reproduce the issue with pressing the buttons on the steering wheel where a lot of times it requires multiple presses, but considering I had the same issue on the loaner Gravity, I think it's a more systemic problem that will perhaps get a solution down the road.

They could not reproduce the issue with wired charging from the front center console, but my Pixel 10 Pro XL was not charging in my car or the loaner Gravity, so I think they need to do more testing with various devices, like the Pixel line. Considering my phone charges from the rear chargers, I believe it is a 100% software negotiation issue.

 

[Ron_Burgundy]

An update from me since I got my car back from service a few days ago.

For the second row squeak, considering I definitively showed that the noise was coming from the seat belt holder, the fix by service was to apply more lubrication. The good news is that I can't reproduce the squeak from that seat belt holder anymore. The bad news is the noise came back the very next day but I still have no idea where it's coming from because when I jiggle any of the three seat belt holders in the back, they don't make a sound.

The frunk not opening correctly half the time got fixed and it opens correctly now.

They replaced my Bluetooth microphones but Bluetooth still sucks really hard. I think it's either terrible hardware or all in the software (noise cancellation).

The weird noise that was coming from my driver door is fixed as they replaced the motor there.

They couldn't verify and reproduce the issue with pressing the buttons on the steering wheel where a lot of times it requires multiple presses, but considering I had the same issue on the loaner Gravity, I think it's a more systemic problem that will perhaps get a solution down the road.

They could not reproduce the issue with wired charging from the front center console, but my Pixel 10 Pro XL was not charging in my car or the loaner Gravity, so I think they need to do more testing with various devices, like the Pixel line. Considering my phone charges from the rear chargers, I believe it is a 100% software negotiation issue.

Appreciate the update. Come back to us in a few days on the frunk. I will be pleasantly surprised if it continues to work as it should for several days.