Just a general reminder about encountering complaints in a service area or on a forum such as this ... most of the time people don't go to the doctor/hospital when they're well. They feel sick, are in pain or significant discomfort. All the bad feelings inside them get squeezed out in their communications. Now what really stands out is when the staff at the hospital or doctor's office takes this in stride and tries to communicate back calm, understanding, appreciation, consoling, as well as the treatment needed to help resolve the real issue. Now that's a tough job, needs just the right personality. And even then there will be days when they've just had as much as they can take, and respond to the aggression with a less than calm response.
As several of the active members have said above, please work hard to treat the people who are trying to help you with respect, understanding that when you're venting, it just increases the stress level of everyone and doesn't win you more respect. And on any forum, you're likely to read lots more venting than gushing, both because those needing to vent feel they can do so loudly to a largely anonymous audience, but also because you as a reader will be more likely to read posts that show something alarming than posts that say "I love my car."
<vent>By the way, as a Touring owner, my only delivery issue was that a couple taking delivery of their new car were apparently guided by the DA to my car instead, took the RfID cards already linked to my car and started configuring profiles for themselves before realizing they were in the wrong car. My RFID cards were missing, presumably in the possession of this other couple. My DA pointed out the problem within a minute after introducing himself, and the replacement cards are now in my possession. Oh, and a wiper blade arm was slightly out of alignment. </vent>
