New Pure owner here. I took advantage of all the incentives and ended up buying a Pure AWD w/ DDP and SSP. I absolutely love the car but the sales process has me very frustrated.
Throughout the process I was told by Lucid sales that I would have EA for 3 years. But, I saw the threads on this site and even the promotion details on Lucid’s website, and both sites outlined that it would only be for 1 year for my model. I took this information back to my sales team and emphasized the importance of 3 years of EA (I live in an apartment complex and plan on being here for ~2 years, there’s an EA charger walking distance from me and I can charge there late night since I’m a night owl). The sales team reassured me that I was getting 3 years (something about the car’s build date).
After delivery, for the first day my lucid app and charging page showed the 3 years of charging. This was one of the first things I checked since I was still skeptical. Then, after my first charging experience (which was fantastic), my app suddenly showed 1 year of EA.
I called Lucid CS who suggested I call EA, who directed me to Lucid Sales, who directed me to my first point of contact (the gentleman who gave me a test drive). Today, he got back to me and said he confirmed that the app was showing 3 years but that it was a ‘glitch’ and something that they ‘fixed’. And unfortunately because Lucid’s contract is up with EA, there’s nothing they can do about it. So I only have 1 year. After expressing my frustration, he escalated the issue to the manager who is going to reach out to me tomorrow.
I’m hoping there’s an appropriate level of compensation if they can’t restore my EA time, given that it was an important piece of my decision. And , there’s a matter of principal that I’m concerned with here as well.
The car is absolutely phenomenal, but TBD on my sales experience based on how this situation plays out. I’ll report the results when everything is said and done!
Throughout the process I was told by Lucid sales that I would have EA for 3 years. But, I saw the threads on this site and even the promotion details on Lucid’s website, and both sites outlined that it would only be for 1 year for my model. I took this information back to my sales team and emphasized the importance of 3 years of EA (I live in an apartment complex and plan on being here for ~2 years, there’s an EA charger walking distance from me and I can charge there late night since I’m a night owl). The sales team reassured me that I was getting 3 years (something about the car’s build date).
After delivery, for the first day my lucid app and charging page showed the 3 years of charging. This was one of the first things I checked since I was still skeptical. Then, after my first charging experience (which was fantastic), my app suddenly showed 1 year of EA.
I called Lucid CS who suggested I call EA, who directed me to Lucid Sales, who directed me to my first point of contact (the gentleman who gave me a test drive). Today, he got back to me and said he confirmed that the app was showing 3 years but that it was a ‘glitch’ and something that they ‘fixed’. And unfortunately because Lucid’s contract is up with EA, there’s nothing they can do about it. So I only have 1 year. After expressing my frustration, he escalated the issue to the manager who is going to reach out to me tomorrow.
I’m hoping there’s an appropriate level of compensation if they can’t restore my EA time, given that it was an important piece of my decision. And , there’s a matter of principal that I’m concerned with here as well.
The car is absolutely phenomenal, but TBD on my sales experience based on how this situation plays out. I’ll report the results when everything is said and done!
