Error message when playing Dolby Atmos track with Tidal

[fbechodoc]

Since my subscription plan was changed by Tidal, I have been seeing a message right after Tidal plays a Dolby Atmos track in the car that says the track was played in stereo because I need a different plan for DA playback. I checked my plan on the Tidal website, and it says I should still get DA playback. I contacted Tidal support, and here's what they emailed back: "The agreement between Lucid and TIDAL hasn't changed, so the expected behavior is that when you get the error that you need a different subscription to play Dolby Atmos, our team is already working to find out a solution for this error message."

Has anyone else experienced this? It sounds like Tidal plans to rectify the problem.

 

[Genghis]

I get the same message but as soon as I change the playlist or switch to another Atmos album, it plays fine.

 

[Atxmarco]

I get the same. Pops up after every song on the atmos playlist. Just started recently.