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Email from Marc/Lucid this morning

borski

borski

I’m just a boy, standing in front of a girl…

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Nothing we haven’t heard from @nicktwork but good to see it come from the top.
 

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Last edited:
Per Marc:
“…Finally, we have also created a dedicated
email address, [email protected], to give owners a direct channel to report software bugs or suggested improvements, so your
voice continues to guide our progress…”
 
Lucidicrous said:
Per Marc:
“…Finally, we have also created a dedicated
email address, [email protected], to give owners a direct channel to report software bugs or suggested improvements, so your
voice continues to guide our progress…”
Click to expand...

Perhaps the forum administrators could set up a place where forum members could share their correspondence to [email protected],
 
Finally!
 
Even though I'm a non-Gravity owner, it makes me happy seeing that they're taking this seriously and we're getting feedback from them. As much as I'd like more features added to my Air, I'd prefer that the Gravity is bug-free and a knock-out success as it deserves to be! I need Lucid to be successful 😆
 
Buffalo Bob said:
Perhaps the forum administrators could set up a place where forum members could share their correspondence to [email protected],
Click to expand...

I forgot to mention... If the forum administrators take the action I suggested above, please be sure to have both a Gravity section and an Air section. Otherwise, things could get pretty confusing.
 
tarator said:
Email for reporting issues? What's this, 1990s?

P.S. Overall awesome news though...
Click to expand...
Keep in mind they already have the capability to remotely access and determine certain issues with the cars and will contact owners.
Often they are issues that the owners aren't even aware exist.

That's gotta count for something.
 
The CEO email received today could be viewed as item #1 from the Lucid Report's Open letter that was posted on Facebook a little over a week ago.
SW update 3.3.20 could be the start of item #2.

Screenshot 2025-12-19 at 3.59.11 PM.webp
 
kaz3320 said:
Even though I'm a non-Gravity owner, it makes me happy seeing that they're taking this seriously and we're getting feedback from them. As much as I'd like more features added to my Air, I'd prefer that the Gravity is bug-free and a knock-out success as it deserves to be! I need Lucid to be successful 😆
Click to expand...
As I understand it, the Gravity's software is intended to eventually serve all of their vehicles. So hopefully rapid improvement of the Gravity software is followed by a major Air update. Although realistically, they'll probably focus on making sure the Gravity software works for the coming mid-size vehicle before they try rolling it out for the Air. After all, they only have a year before the mid-size is supposed to launch, and presumably they want to ensure that's a much more baked vehicle launch than the first two were.
 
TahoeMichael said:
As I understand it, the Gravity's software is intended to eventually serve all of their vehicles. So hopefully rapid improvement of the Gravity software is followed by a major Air update. Although realistically, they'll probably focus on making sure the Gravity software works for the coming mid-size vehicle before they try rolling it out for the Air. After all, they only have a year before the mid-size is supposed to launch, and presumably they want to ensure that's a much more baked vehicle launch than the first two were.
Click to expand...
Gravity and Air are two different software stacks. While they are bringing more updates to the Air that will be similar to the current gravity software it is a totally different software code.
 
msaunders9430 said:
Keep in mind they already have the capability to remotely access and determine certain issues with the cars and will contact owners.
Often they are issues that the owners aren't even aware exist.

That's gotta count for something.
Click to expand...
I am repeating this for n-th time, but just putting a "Report bug" button on the car's display would do wonders.
 
tarator said:
Email for reporting issues? What's this, 1990s?

P.S. Overall awesome news though...
Click to expand...
Well they could’ve just said to go pound sand instead.
 
tarator said:
I am repeating this for n-th time, but just putting a "Report bug" button on the car's display would do wonders.
Click to expand...
And for the umpteenth time they’ve said they’re working on it!
 
tarator said:
I am repeating this for n-th time, but just putting a "Report bug" button on the car's display would do wonders.
Click to expand...
Total agreement.
I'm not suggesting additional or improved methods of communicating issues wouldn't be nice.
Just saying Lucid's methods for dealing with issues aren't stuck in the 1990's.

As for the repeating for the n-th time; nobody's paying you to post.
Manage your time. :)
 
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