Electrify America

[davmiksal]

I have been using Electrify America for my 2024 Air Pure since the beginning of December when we drove down to FL from NY for which there was never a charge. Until yesterday, also used it in FL without a charge. Yesterday, got the "red light" authorization failed. After multiple attempts at hooking up, I gave up and paid via credit card. Is there some solution to this, or do I just have to continue paying? I never used the app to charge, just plugged in and the charger recognized and authorized the charging, until yesterday.

 

[swertheim22]

I have been using Electrify America for my 2024 Air Pure since the beginning of December when we drove down to FL from NY for which there was never a charge. Until yesterday, also used it in FL without a charge. Yesterday, got the "red light" authorization failed. After multiple attempts at hooking up, I gave up and paid via credit card. Is there some solution to this, or do I just have to continue paying? I never used the app to charge, just plugged in and the charger recognized and authorized the charging, until yesterday.

I've had this happen several times at EA chargers. I usually get it resolved by using the Lucid App and charging from there or by having EA reset the charger remotely. You should contact EA and make sure they reimburse you for the charge.