I hope everyone is having a better experience with EA charging than I am. I have noted in another post we traveled 850 miles in the first 24 hours of ownership. We charged 6 times, only 1 time did we get a charge started (using the Lucid app). The other 5 charging attempts all resulted in lengthy phone calls with both Lucid support and EA support in 3 way calls. EA would give us a “complimentary charge” to get our car to charge. It has been in into service 2 times for a lot of issues along with the inability to charge at an EA station. After the last service, we were told by the Lucid Tech that the problem is solved and the tech charged at an EA station by “plugging it in and it began charging”. Well…today I took it to an EA station in Phoenix (Fry’s on Bell road). A Polestar was charging at one of the stations. I tried the other 3 stations with “unable to authenticate” error messages at all of them. The gentleman with the Polestar attempted to help using the EA app on my phone. No success. He finished and I attempted to use his station. No luck. I phoned Lucid support. While on the phone with Lucid support, a Volkswagen and a Hyandai Ionic pulled up. Both of them began charging immediately at stations that I had previously tried.
My Lucid support person tried to help me get a charge going. He was looking at live results on my car as we attempted using apps, plugging in and unplugging, and a reset for the car. We had no luck in getting the car to charge. I mentioned to the Lucid support gentleman that I have a vary worthless paperweight as I can not charge the car anywhere but my garage. Told him that 3 different types of EVs were charging. I have only been able to get a charge one time in the 26 days we have owned the car. The Lucid support gent said it is all EA’s fault and If I would just pay with a credit card my charging problems would be over. I have no idea how he would know this, I however, was willing to try. I asked hime if Lucid would reimburse me for the cost if successful. “No, EA should reimburse you, it is their problem, not Lucid’s”, the Lucid support person told me.
”I said, I really don’t care who wants to point fingers, Lucid or EA, their problems have become MY problem. I need a solution or a buy back of my car. I suggested the problem could be Lucid since 3 other brands have charged while I can not. The Lucid support gent said, “that is apples to oranges. They are paying for the charge. You are trying to get a free charge”. At this point he gave me a short lecture on why I should pay for the charges myself as the others at the charging station where doing.
I said Lucid built the price of charging for 3 years into what I paid for the car. I walked over to the Inonic and asked if Huyndai was paying for the charge. “Nope, he has ‘free charging” for the first few years of ownership, same as I am supposed to have. He did tell me his in-laws have a Lucid Touring and they have a hard time getting EA to charge. They have only had success with the EA app, not the Lucid app.
The Lucid support could hear our conversation and said that sounds suspicious since I am one of ONLY 3 Lucids that have had a problem charging at an EA station.
HOW MANY OF YOU OWNERS HAVE REPORTED A PROBLEM WITH AN EA CHARGER TO LUCID? I would bet more than 3.
We added EA support to the conversation. The only way to get my car to charge was for EA to again give me a complimentary charge and manually start the charging for me. We agreed to charge for a few minutes, stop the charge, and attempt to charge without the complimentary charge. Both Lucid support and EA support were nice enough to remain on the phone while this was attempted. No success. As instructed, I did a soft reset using the signal light method and attempted to charge with no success. Neither EA or Lucid support could get the car to begin charging using either of the Lucid app, the EA app, or no app at all. The Lucid support seemed to be able to see what was happening with my car in real time, however, this did not help him get my car to charge.
The Lucid support gentleman then began to tell EA support this is 100% EAs fault and this can not be an issue caused by my car. I asked Lucid support to document the call, start a ”ticket” of some type to have someone from Lucid figure this out and please call me with a solution. Lucid support passed it all off to EA and asked for a manager at EA. After a short hold, a manager at EA listened to our problems and stated, “this is a fairly common problem with Lucid Airs. We will look into this, however, Lucid may want to look at my car to see if a problem exists in the software”. The EA manager took my phone number and offered to look into this matter and get back to me in 3-5 days.
That satisfied Lucid support who then said “thank you and hung up the phone”. I thanked the EA gentleman and hope they may find a solution for me.
I have owned the car for a month. I spent 2 1/2 hours at an EA station with both Lucid support and EA on a 3 way call for the majority of that time with no success, unless, EA manually initiates the charge. It has been to the service center twice. Some of the issues seem to be resolved. Some are not. The inability to charge the car is a big issue. I hope some of you may have some suggestions as to who to contact at Lucid, or if you were having EA problems, can you share how you where able to work around them. Lucid support does not seem to want to admit any liability, or seem to wan to fix the charging issue. At this point I am afraid a buy back or Lemon Law may be my only option. I really enjoy driving the car. I don’t have a long enough charging cord to get very far from my home with the Lucid. It could be a very expensive paperweight that I purchased.
