Well apparently, all service centers aren't created equal. You guys are in CA where there is seemingly an abundance of service centers.
I purchased the car in late October and almost immediately began having connectivity issues. It took me two weeks to make an appointment that was for two weeks after that. I was told mobile service was not an option for what was clearly going to be a straightforward TCU reset. So, I took a day out of my busy schedule and drove an hour, dropped the car off at 8 am and drove back home to run errands because I was told it would be an all-day fix. I got the call that my car was ready a little over an hour before they closed and made it back there right before closing only to find out that they did nothing. Despite being told that in the least a TCU reset was in order, they hooked my car up to their diagnostic machine, it showed no faults, so they did nothing.
Of course, my connectivity was fine for that day but the next day it was gone. No gps data, no app connectivity, no wifi, no cellular, nothing. I kid you not, I could not get anyone on the phone for another two weeks. I had to call my sales rep who had someone call me back. An appointment was finally made for a Monday. I received a call the Friday before and was told that my appointment was canceled because they had "operational requirements" and couldn't accept cars. An appointment was automatically and autonomously made by the service agent for two weeks after that.
I'm not sure if I can make that appointment. I was extremely close to handing this car back to Lucid and demanding my money back. I didn't because it is an awesome car.
