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Delivery Disaster...Delayed by trucking company so we have to drop your 2k credit for studio delivery

M

MGravity

Member

Joined
Sep 29, 2025
Messages
49
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84
Cars
X7,NSX, Gravity
Hey Everyone,

I have to share this crazy experience that you could not make up. I test drove the Gravity on Friday 9/26/25 a car I have been eyeing for a while. They didn't have the exact configuration in stock, so I was told. So if I ordered one. I paid my 1k deposit and left the studio with the expectation of seeing the vehicle in December. Two hours later I get a call that we have the "same vehicle" not stealth but in platinum trim. If that works for you I will have the car here Monday 9/29/2025 for a Tuesday pickup. The incentive to go Platinum was a 2k in Studio pickup credit which would offset the additional Premium trim cost. I said Yes and the games begun.

I was paying cash for the vehicle and no trade in. I was given the impression this had to happen by Tuesday (9/30/25) as this was a special deadline for Lucid. So I needed to confirm I was available to pickup the vehicle Tuesday to which I agreed. I asked for an afternoon not a 7pm pickup time which is closing time. I wanted time to review the car, test drive and make sure all was working so we settled on 3:30pm. I was super responsive all weekend getting them everything they needed, insurance info, license info etc etc... Monday 9/29/2025 I was pressured into sending them a wire for the full amount minus my deposit as they claim wires can take 24 hours. I knew this was not true as I do them all the time. The vehicle was arriving Tuesday 9/30/2025 so I figured why not. I signed the purchase agreements via DocuSign and sent the wire which showed up less then two hours later. So Monday 9/29/2025 the documents are signed and countersigned and the car is paid in full so now I figure tomorrow should be a piece of cake, not so fast.

I get a text from the sales person Monday night 9/29/2025 at 9:51PM that the truck for whatever reason wasn't able to make it all the way to us in Natick. My manager is asking if they can drive the car the rest of the way to Natick. This would be 300 miles on the car and we will give you a $250 credit for the inconvenience. This didn't sit well with me as so many things could go wrong and frankly this was much bigger than a $250 problem. I was frustrated and insulted. Today 9/30/2025 I receive an email the register paperwork has been completed and proof of insurance is completed. Wait the best part, another email comes right after with an updated purchase agreement with the 2k in Studio pickup credit gone and more sales taxes now that the credit is gone the purchase price is higher.

Wait so they have trucking issues and there inability to deliver the vehicle as promised is going to cost me 2k +, help me understand how this is good business in any way shape or form? I am all ears? Needless to say I declined to sign the newly updated purchase documents.... Now What? I am ready to say "refund please"
 
MGravity said:
Hey Everyone,

I have to share this crazy experience that you could not make up. I test drove the Gravity on Friday 9/26/25 a car I have been eyeing for a while. They didn't have the exact configuration in stock, so I was told. So if I ordered one. I paid my 1k deposit and left the studio with the expectation of seeing the vehicle in December. Two hours later I get a call that we have the "same vehicle" not stealth but in platinum trim. If that works for you I will have the car here Monday 9/29/2025 for a Tuesday pickup. The incentive to go Platinum was a 2k in Studio pickup credit which would offset the additional Premium trim cost. I said Yes and the games begun.

I was paying cash for the vehicle and no trade in. I was given the impression this had to happen by Tuesday (9/30/25) as this was a special deadline for Lucid. So I needed to confirm I was available to pickup the vehicle Tuesday to which I agreed. I asked for an afternoon not a 7pm pickup time which is closing time. I wanted time to review the car, test drive and make sure all was working so we settled on 3:30pm. I was super responsive all weekend getting them everything they needed, insurance info, license info etc etc... Monday 9/29/2025 I was pressured into sending them a wire for the full amount minus my deposit as they claim wires can take 24 hours. I knew this was not true as I do them all the time. The vehicle was arriving Tuesday 9/30/2025 so I figured why not. I signed the purchase agreements via DocuSign and sent the wire which showed up less then two hours later. So Monday 9/29/2025 the documents are signed and countersigned and the car is paid in full so now I figure tomorrow should be a piece of cake, not so fast.

I get a text from the sales person Monday night 9/29/2025 at 9:51PM that the truck for whatever reason wasn't able to make it all the way to us in Natick. My manager is asking if they can drive the car the rest of the way to Natick. This would be 300 miles on the car and we will give you a $250 credit for the inconvenience. This didn't sit well with me as so many things could go wrong and frankly this was much bigger than a $250 problem. I was frustrated and insulted. Today 9/30/2025 I receive an email the register paperwork has been completed and proof of insurance is completed. Wait the best part, another email comes right after with an updated purchase agreement with the 2k in Studio pickup credit gone and more sales taxes now that the credit is gone the purchase price is higher.

Wait so they have trucking issues and there inability to deliver the vehicle as promised is going to cost me 2k +, help me understand how this is good business in any way shape or form? I am all ears? Needless to say I declined to sign the newly updated purchase documents.... Now What? I am ready to say "refund please"
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You might want to verify about the pricing and credits on the paperwork with your sales rep. My delivery was also a disaster (tried to give me a damaged car, etc etc), and the INITIAL paperwork I signed did NOT have the agreed upon credits, but they apply them right afterwards and when I finally SIGNED for the delivery, the paperwork is correct. I would talk to your sales guy on the phone for clarification. I don't know who you have, but my guy was Jacques and hes great and explained how the credits work. Mine were also added later.
 
MGravity said:
Hey Everyone,

I have to share this crazy experience that you could not make up. I test drove the Gravity on Friday 9/26/25 a car I have been eyeing for a while. They didn't have the exact configuration in stock, so I was told. So if I ordered one. I paid my 1k deposit and left the studio with the expectation of seeing the vehicle in December. Two hours later I get a call that we have the "same vehicle" not stealth but in platinum trim. If that works for you I will have the car here Monday 9/29/2025 for a Tuesday pickup. The incentive to go Platinum was a 2k in Studio pickup credit which would offset the additional Premium trim cost. I said Yes and the games begun.

I was paying cash for the vehicle and no trade in. I was given the impression this had to happen by Tuesday (9/30/25) as this was a special deadline for Lucid. So I needed to confirm I was available to pickup the vehicle Tuesday to which I agreed. I asked for an afternoon not a 7pm pickup time which is closing time. I wanted time to review the car, test drive and make sure all was working so we settled on 3:30pm. I was super responsive all weekend getting them everything they needed, insurance info, license info etc etc... Monday 9/29/2025 I was pressured into sending them a wire for the full amount minus my deposit as they claim wires can take 24 hours. I knew this was not true as I do them all the time. The vehicle was arriving Tuesday 9/30/2025 so I figured why not. I signed the purchase agreements via DocuSign and sent the wire which showed up less then two hours later. So Monday 9/29/2025 the documents are signed and countersigned and the car is paid in full so now I figure tomorrow should be a piece of cake, not so fast.

I get a text from the sales person Monday night 9/29/2025 at 9:51PM that the truck for whatever reason wasn't able to make it all the way to us in Natick. My manager is asking if they can drive the car the rest of the way to Natick. This would be 300 miles on the car and we will give you a $250 credit for the inconvenience. This didn't sit well with me as so many things could go wrong and frankly this was much bigger than a $250 problem. I was frustrated and insulted. Today 9/30/2025 I receive an email the register paperwork has been completed and proof of insurance is completed. Wait the best part, another email comes right after with an updated purchase agreement with the 2k in Studio pickup credit gone and more sales taxes now that the credit is gone the purchase price is higher.

Wait so they have trucking issues and there inability to deliver the vehicle as promised is going to cost me 2k +, help me understand how this is good business in any way shape or form? I am all ears? Needless to say I declined to sign the newly updated purchase documents.... Now What? I am ready to say "refund please"
Click to expand...
I’m sure this is a case of confusion and miscommunication, not intentional malice. I imagine they will honor the credit, etc. The hassle sounds like it sucks though. :/
 
socktucker said:
You might want to verify about the pricing and credits on the paperwork with your sales rep. My delivery was also a disaster (tried to give me a damaged car, etc etc), and the INITIAL paperwork I signed did NOT have the agreed upon credits, but they apply them right afterwards and when I finally SIGNED for the delivery, the paperwork is correct. I would talk to your sales guy on the phone for clarification. I don't know who you have, but my guy was Jacques and hes great and explained how the credits work. Mine were also added later.
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Thanks for taking the time to provide some feedback. I have spoken to the sales rep John and I have confirmed the credit are all in the original paperwork and confirmed prior to paying in full. The reason for removing the credit is as outlined above. I have spoken to a manager and awaiting an update.
 
Update is confirmation they don't have the car. They wont tell me where it is either. Upper management needs to decide how to move forward since I declined to pay the upgraded price. The way this is going down is alarming to be honest. They are implying since I didn't allow them to drive the car 300 miles to Natick from where the truck broke down, I am the one who caused the delay in pickup today. To be fair that was not said, my impression is its implied "Since we weren’t able to have your car ready today to fit your schedule" clearly not an issue with my schedule seems to reference I didn't let them drive it in? I am ready and able to pick it up as scheduled, except there is no car to pickup.

Wait and see...
 
Surprising. I have dealt with the folks in Natick and they were very good to me. I actually spoke to John two days ago and he mentioned things were crazy there because they were in the middle of the end-of-quarter crunch. I hope things get worked out for you.
 
If they drive it for 300 miles it is not a new car anymore
It is a used car

God knows what might happen in this 300 miles
 
fadooly said:
If they drive it for 300 miles it is not a new car anymore
It is a used car

God knows what might happen in this 300 miles
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That’s not true. A new car can have a few miles, generally between a few to a couple hundred, due to transport, testing, and dealership preparation, but sometimes more if used as a demo or service loaner.

The legal definition of a "new car" is one that has never been titled to a private owner, and the car becomes "used" the moment it is purchased by the first consumer.
 
Lucid messed up, who would take a new car that was driven 300 miles? Plain silly to even expect a customer to agree to that.
 
gaskiller said:
Lucid messed up, who would take a new car that was driven 300 miles? Plain silly to even expect a customer to agree to that.
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Depends on the circumstances. For example, to meet a tax deadline that is expiring, I definitely would. If you buy a car off the lot at a dealership, but it has 300 miles on it from test drives, is it not a new car anymore? Whether you think it is doesn't really matter, as the law says it is. A car can have several thousand miles on the odometer from test drives and still be sold as a "new" vehicle by a dealership, with the original warranty intact, as long as it hasn't been titled to an individual.

So, to answer your question: tons of people. People buy new cars with hundreds of miles on them every day; they just buy them from dealership lots.
 
borski said:
Depends on the circumstances. For example, to meet a tax deadline that is expiring, I definitely would. If you buy a car off the lot at a dealership, but it has 300 miles on it from test drives, is it not a new car anymore? Whether you think it is doesn't really matter, as the law says it is. A car can have several thousand miles on the odometer from test drives and still be sold as a "new" vehicle by a dealership, with the original warranty intact, as long as it hasn't been titled to an individual.

So, to answer your question: tons of people. People buy new cars with hundreds of miles on them every day; they just buy them from dealership lots.
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My Mercedes had 400 miles on the ODO. I didn't notice till I got home. Sucked, but didn't drive any worse. To get the Tax credit, I would have had them drive it for sure. If they screw something up, put it on a due bill and ride them about it. Especially since they already have your money.
 
To be clear: I totally understand why you wouldn't want someone to drive it 300 miles. That said, you can still refuse delivery if it shows up with damage. Personally, I would probably have done it, and negotiated a bigger discount. But that's just me.

It is totally reasonable to not want it driven 300 miles without PPF or whatever.

It's just also not absurd for a new car to have some mileage on the odometer.
 
We may be close to a resolution. Lucid came back with "we will honor the rebate" as it wasn't your fault it was ours. Oh by the way the vehicle now has 126 miles on it as we did have to drive it from the broken down truck to a NJ Studio where it sits now.

We had a productive conversation, after I made it clear they were not doing me a favor by honoring our original agreement that had been signed and paid in full. My request to keep the deal alive was for them to reimburse my accessories expense of a home charger and floor mats. Of course that needs "board of director approval" so it seems anyway. Waiting to hear back from my last conversation late yesterday on if that request has been approved. I did finally get an apology and acknowledgement that this has been a mess indeed by Lucid team members.

Hopefully Lucid comes to the table and if not I requested a refund and I will move on from this. None of this is personal, just some bad handling of a business transaction and poor problem solving skills. If Lucid is genuinely interested in customer service this should easily be resolved as requested.
 
borski said:
Depends on the circumstances. For example, to meet a tax deadline that is expiring, I definitely would. If you buy a car off the lot at a dealership, but it has 300 miles on it from test drives, is it not a new car anymore? Whether you think it is doesn't really matter, as the law says it is. A car can have several thousand miles on the odometer from test drives and still be sold as a "new" vehicle by a dealership, with the original warranty intact, as long as it hasn't been titled to an individual.

So, to answer your question: tons of people. People buy new cars with hundreds of miles on them every day; they just buy them from dealership lots.
Click to expand...
Driving 300 miles on a highway with possibility of chips in the paint?
 
Batteryman said:
Driving 300 miles on a highway with possibility of chips in the paint?
Click to expand...
New cars can have paint chips.

Is it titled to an individual? No? Then it's a new car. Might be a new car with a rock chip or two, and you can put that on the due bill or refuse delivery, or whatever... but it's still a new car.

No amount of you not liking that answer will make it any less true.
 
MGravity said:
We may be close to a resolution. Lucid came back with "we will honor the rebate" as it wasn't your fault it was ours. Oh by the way the vehicle now has 126 miles on it as we did have to drive it from the broken down truck to a NJ Studio where it sits now.

We had a productive conversation, after I made it clear they were not doing me a favor by honoring our original agreement that had been signed and paid in full. My request to keep the deal alive was for them to reimburse my accessories expense of a home charger and floor mats. Of course that needs "board of director approval" so it seems anyway. Waiting to hear back from my last conversation late yesterday on if that request has been approved. I did finally get an apology and acknowledgement that this has been a mess indeed by Lucid team members.

Hopefully Lucid comes to the table and if not I requested a refund and I will move on from this. None of this is personal, just some bad handling of a business transaction and poor problem solving skills. If Lucid is genuinely interested in customer service this should easily be resolved as requested.
Click to expand...
I’m interested to hear if they cave to your terms. I think it’s a fantastic car, and that a few accessory’s are not worth it to give up the opportunity to own such a beautiful vehicle.

Hopefully, for your sake, they’ll give you the accessory’s. But a $1,900 wall charger on top of $300 car mats is a lot to ask for a day of inconvenience. Especially when they are honoring the $2,000 delivery deal.
 
californiaboy935 said:
I’m interested to hear if they cave to your terms. I think it’s a fantastic car, and that a few accessory’s are not worth it to give up the opportunity to own such a beautiful vehicle.

Hopefully, for your sake, they’ll give you the accessory’s. But a $1,900 wall charger on top of $300 car mats is a lot to ask for a day of inconvenience. Especially when they are honoring the $2,000 delivery deal.
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I've done similar things before, but not with Lucid. When Mazda screwed me around once (it's not just Lucid that makes mistakes!) I made them throw in floor mats, wheel locks, and a bunch of other crap.
 
borski said:
I've done similar things before, but not with Lucid. When Mazda screwed me around once (it's not just Lucid that makes mistakes!) I made them throw in floor mats, wheel locks, and a bunch of other crap.
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Floor mats sure, I think the home charger tho is a bit of an ask. Just based on MSRP.

But could be wrong. I’m hopeful they do throw it in. As I think OP will love the Gravity.
 
californiaboy935 said:
I’m interested to hear if they cave to your terms. I think it’s a fantastic car, and that a few accessory’s are not worth it to give up the opportunity to own such a beautiful vehicle.

Hopefully, for your sake, they’ll give you the accessory’s. But a $1,900 wall charger on top of $300 car mats is a lot to ask for a day of inconvenience. Especially when they are honoring the $2,000 delivery deal.
Click to expand...
Thanks for hoping it goes this way.

This is how I see it. The wall charger is $1200 retail most likely ($300 cost for them) and small price for the mess this has caused on a $120k vehicle, including adding 126 miles to the odometer. The fact remains they are having difficulty delivering cars how will they respond to real service issues? Does it matter how nice the product is when the service stinks. Is the vehicle that nice, will be reliable? who really knows its bleeding edge? I have had my X7 for six years and absolutely zero issues and the service has been excellent. Another X7 is an option over the Lucid mess, and no headaches.

The lemon is always worth the squeeze.
 
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