Delivery Disaster...Delayed by trucking company so we have to drop your 2k credit for studio delivery

[borski]

The fact remains they are having difficulty delivering cars how will they respond to real service issues? Does it matter how nice the product is when the service stinks.

They are not the same teams. The service experience is separate and distinct from the sales experience. I’ve had extremely positive service experiences, even with occasional disagreements, setbacks, and confusions. They always try hard to do the right thing, and don’t run me around or lie to me.

My sales experience was good too, but it appears to be a bit more of a mixed bag.

 

[californiaboy935]

They are not the same teams. The service experience is separate and distinct from the sales experience. I’ve had extremely positive service experiences, even with occasional disagreements, setbacks, and confusions. They always try hard to do the right thing, and don’t run me around or lie to me.

My sales experience was good too, but it appears to be a bit more of a mixed bag.

I agree, service has been excellent for me barring a few bad eggs. I agree the lemon is worth a squeeze, but I would never throw out the bag of lemons just because one failed to squeeze.

If you get my meaning.

 

[Lucidicrous]

I agree, service has been excellent for me barring a few bad eggs. I agree the lemon is worth a squeeze, but I would never throw out the bag of lemons just because one failed to squeeze.

If you get my meaning.

hear, hear….a word to the wise!

Don’t let a bank with one of the worst rated customer service, inspector/trailer driver/bug/Tesla fanbois/LCID shorter sellers influence you to otherwise enjoy a Lucid EV that is probably the best EV luxury product in the world and designed/made in AMERICA.

Lucid is a 5 year old startup, the new Apple. With time, it will fix all the “minor” issues. Next year, look forward to another Lucid $50k L4 EV!??

 

[TahoeMichael]

Lucid messed up, who would take a new car that was driven 300 miles? Plain silly to even expect a customer to agree to that.

In my experience, having 300 miles on the odometer for a new car isn't all that uncommon.

 

[Bdr100]

I personally would have been OK with the 300 mile drive to deliver but maybe used the situation to negotiate some SWAG (somewhat like OP is doing) and then of course inspected car very closely for road debris issues. But I also respect the OP for his stand. To each their own. In the end, this is a $100k plus purchase.

 

[new owner]

Thanks for hoping it goes this way.

This is how I see it. The wall charger is $1200 retail most likely ($300 cost for them) and small price for the mess this has caused on a $120k vehicle, including adding 126 miles to the odometer. The fact remains they are having difficulty delivering cars how will they respond to real service issues? Does it matter how nice the product is when the service stinks. Is the vehicle that nice, will be reliable? who really knows its bleeding edge? I have had my X7 for six years and absolutely zero issues and the service has been excellent. Another X7 is an option over the Lucid mess, and no headaches.

The lemon is always worth the squeeze.

Considering the Delivery truck broke down
Yes there should be some compensation to you for sure but it is an unforeseen circumstance Not anyone at Lucid screwing up.

 

[californiaboy935]

Considering the Delivery truck broke down
Yes there should be some compensation to you for sure but it is an unforeseen circumstance Not anyone at Lucid screwing up.

“Act of God” insurance is far too expensive… gotta go to Lloyds to write that policy.

 

[borski]

LOL, how long have you worked for Lucid? Some are forgetting this is a business transaction with real money involved. Rainbow and butterflies outlook isn't real.

Nobody is forgetting that. If you don't want to buy the car, that's fine - but being excited about a product and company is not absurd.

Reminder that people used to physically wait in line all day to purchase an iPhone; those were also "business transactions" with "real money involved," and yet people were willing to bend over backwards to get their hands on it.

It's okay to be excited about something you're about to buy. It's also okay not to be.

No need to rain on someone else's parade.

 

[MGravity]

Considering the Delivery truck broke down
Yes there should be some compensation to you for sure but it is an unforeseen circumstance Not anyone at Lucid screwing up.

Lucid screwed up the resolution to the problem without a doubt. The act of hiring a truck driver that broke down is not on them. What they do about that problem is, it was one disaster after another from that point forward ie... trying to charge me for the trucking issue by removing the end of the month rebate. This is something Lucid has accepted responsibility for. Thankfully I can report we came to a resolution which involved returning to the original deal and a 1k credit (essentially). Lets hope the final delivery happens still don't have that ironed out.

 

[new owner]

sounds good
smile

 

[MGravity]

Update on the pickup and delivery...

So I was hoping the remaining steps to accept delivery would be smooth. Far from it, rougher than a cactus from Arizona. I had numerous phone calls to iron out how our final resolution would happen with the paperwork. The arrangement was, I would receive the original in studio credit on the paperwork and my balance due would remain at zero since I already paid in full.
Well that was unable to happen as there system with the help of tech support said it was not possible. The rebate is over and there is no way to bring it back (it died). So there were asking me to pay the additional 2k plus the taxes it would incur ($125) and they would reimburse me on Monday and even $2500. I said YES to make this sale process disappear and get over the hump. This also would allow me to schedule pickup on Saturday as we did.

Pickup was going smooth until the drivers door window and handle broke, not allowing us to close the door. During out demonstration the drivers door window stopped working and they couldn't get it working. They were apologetic and offered a loaner gravity which the Delivery Manager assured me they had. Well turns out they didn't and sent me home in an Air. I decided to sign the paperwork so they could register the new vehicle, that cant be driven because the drivers door cannot close. They stated this is a NEW gravity issue they have not seen.

In summary, did not get the car yet, paid them even more money and I have to wait to get my refund and the car. Yes I am glad it happened during pickup as I could have stopped for dinner in the new car after pickup and would had to have it towed back to Lucid with the driver door open as it cant close the window in the up position it hits the piler frame. Such a simple design flaw renders the vehicle inoperable. This needs to be redesigned not sure software will fix this one.

The saga continues unfortunately...

 

[Bdr100]

The window/door issue has actually happened to a couple of people on this forum. The frameless windows must drop about an inch for the doors to properly open/close. So if the window motor/regulator fails and will not allow window to come down that inch or so, then the door will be difficult to open/close. Some have forced the door close but not recommended.

 

[Leftlane]

People acting like driving 300 miles ruins the car. Is everyone immediately wrapping their entire car in PPF? Why not hermetically seal it so it doesn’t come into contact with any contaminated air?

It’s a car made of metal and plastic - not a Faberge Egg.

 

[borski]

The window/door issue has actually happened to a couple of people on this forum. The frameless windows must drop about an inch for the doors to properly open/close. So if the window motor/regulator fails and will not allow window to come down that inch or so, then the door will be difficult to open/close. Some have forced the door close but not recommended.

Yup, and once this is fixed it doesn’t seem to come back. We had it on the GT for a few days.

Also, we’ve seen one other, where a wiring harness wasn’t fully seated to the door.

 

[MGravity]

People acting like driving 300 miles ruins the car. Is everyone immediately wrapping their entire car in PPF? Why not hermetically seal it so it doesn’t come into contact with any contaminated air?

It’s a car made of metal and plastic - not a Faberge Egg.

The is a perspective that completely misses the point. Do you want some to wear your clothes for 300 miles and then sell them on the rack at the store as new? Not if you want new or you can go to the thrift store and get used. Where is the cut off point? is it 300 miles, 500 miles, 1000 miles?

Folks want to break in there own vehicles not have the dealer do it because they haven't figured out how to get cars to their own stores. Not to mention the damage that can be done before taking delivery. These issues have been solved many many years ago by manufactures all over the world. These type of problems have been solved, Lucid should be looking to the industry for the solution rather than trying to reinvent one.

 

[socktucker]

The is a perspective that completely misses the point. Do you want some to wear your clothes for 300 miles and then sell them on the rack at the store as new? Not if you want new or you can go to the thrift store and get used. Where is the cut off point? is it 300 miles, 500 miles, 1000 miles?

Folks want to break in there own vehicles not have the dealer do it because they haven't figured out how to get cars to their own stores. Not to mention the damage that can be done before taking delivery. These issues have been solved many many years ago by manufactures all over the world. These type of problems have been solved, Lucid should be looking to the industry for the solution rather than trying to reinvent one.

Exactly this. It’s their weak point for sure.

 

[Bdr100]

The is a perspective that completely misses the point. Do you want some to wear your clothes for 300 miles and then sell them on the rack at the store as new? Not if you want new or you can go to the thrift store and get used. Where is the cut off point? is it 300 miles, 500 miles, 1000 miles?

Folks want to break in there own vehicles not have the dealer do it because they haven't figured out how to get cars to their own stores. Not to mention the damage that can be done before taking delivery. These issues have been solved many many years ago by manufactures all over the world. These type of problems have been solved, Lucid should be looking to the industry for the solution rather than trying to reinvent one.

To be fair you might have only ended up with 150 miles added, the door/window issue would probably have hit during drivers first pee stop, requiring it to be towed the rest of the way.

 

[johnse]

The is a perspective that completely misses the point. Do you want some to wear your clothes for 300 miles and then sell them on the rack at the store as new? Not if you want new or you can go to the thrift store and get used. Where is the cut off point? is it 300 miles, 500 miles, 1000 miles?

Folks want to break in there own vehicles not have the dealer do it because they haven't figured out how to get cars to their own stores. Not to mention the damage that can be done before taking delivery. These issues have been solved many many years ago by manufactures all over the world. These type of problems have been solved, Lucid should be looking to the industry for the solution rather than trying to reinvent one.

It's actually pretty common in dealership sales. I wanted a color the dealer didn't have in stock. Another dealer in another part of the state had one. The dealers swapped cars: an employee drove across the pass with the car I didn't want and drove mine back.

Our Mustang Mach-E only had 5 miles on it. But the initial odometer disclosure stated 200 miles (was 46 miles and 100 miles stated for our Gravity). It's common practice to fill this paperwork out with a consistent value that is usually more than the typical actual mileage just so that things like pre-delivery prep drives and customer test drives don't inadvertently put the vehicle over the miles stated.

 

[Ron_Burgundy]

Window thing happened to me. It’s a window regulator issue. Easy fix, but hard part for them to get.

Frameless doors have been around a while - see the Model S. However, for whatever reason, Lucid chose to do it for the first time on Gravity, so it’s new to them AND means it doesn’t use the same part as the Air.

Super annoying experience. Sorry you have to go through it. They ARE supposed to have loaner Gravity soon (per Tysons SC), but it’s unfortunately an early adopter issue.

Whether you got the first Gravity or one today, there are still kinks they’re working out and, in the grand scheme, very few have been delivered. Yes, more than 9, but more than a few thousand max? I don’t think so.

Which opens up the whole “at what point should they actually have started broad deliveries” that @hmp10 has brought up before.

No good answer. But with all its quirks, I still love my Gravity and now I never drive the X or R1S.

 

[Leftlane]

The is a perspective that completely misses the point. Do you want some to wear your clothes for 300 miles and then sell them on the rack at the store as new? Not if you want new or you can go to the thrift store and get used. Where is the cut off point? is it 300 miles, 500 miles, 1000 miles?

Folks want to break in there own vehicles not have the dealer do it because they haven't figured out how to get cars to their own stores. Not to mention the damage that can be done before taking delivery. These issues have been solved many many years ago by manufactures all over the world. These type of problems have been solved, Lucid should be looking to the industry for the solution rather than trying to reinvent one.

How would you know about those clothes? Do you have any idea if someone bought them, left the tags on, wore them to a party, then returned them? In the end it doesn’t matter at all - if you get the car delivered and it is undamaged, no rock chips, no broken glass, then those miles were 100% inconsequential.

I probably would have told you to go pound sand with the request for $2k worth of freebies for the minor inconvenience, especially once the original deal was honored anyway, but I understand that everyone is outraged over everything and feels entitled to free stuff just because.

And the mileage was really 126 miles?