Deja Vu all over again..

[borski]

Could you send me his email? Thanks!

All lucid employees are [email protected]

 

[Bunnylebowski]

That seems just insane to me? Those kind of allowances on a $180k+ car?? I just hope people that haven't ordered yet get access to this information BEFORE plunking down that kind of money for a car.

I think it’s a rock/hard place situation whether a new auto manufacturer in year one of the vehicle wants to advertise imperfections, versus managing expectations which could lead to heavy post delivery service utilization. You have to release the car at some point, but I wouldn’t be surprised if they are looking at the post delivery service expenses these inconsistencies are generating and retooling to reduce such things.

 

[LucidNC]

Wish I had known that...never occured to me I could reject delivery. Didn't really figure out all the issues until the car was off the trailer and got it in the detail shop to start looking at it. Really though a the time I was excited to get the car and no way I would have let it go back on the trailer it was delivered on.. Glad to hear you had such a good experience with Va center since that is where it's going to be fixed.

I feel for you. The guy hauling the trailer that brought my car the first time left in a hurry (me and the delivery specialist commented on how fast he wanted to get "out of town") .. so, we found the dent and the windshield problem (and the overall dirty appearance) after he left (in my driveway). I then rejected the delivery (choice was reject the delivery/car altogether and "get back in line", accept the delivery and hope that it'd be fixed later, or reject the delivery, have the car brought to get fixed and have everything fixed and brought back). I told them that I'd reject the delivery but keep the car if they brought it to VA (instead of Miami .. where it came from). That's what we did.

I will say that I was so excited to get the car that I did miss a number of other things. They came to pick up the car (a trailer from VA) the next day. At that time, I noticed a few trim panels peeling from the door and pointed it out.

But it wasn't until I was reading posts on this forum (discussing removal of covers on wheels) that I realized (by looking at photos I took during the delivery) that the car had the wrong size wheels/tires. So, I let them know that [from the beginning] I had ordered the 21" wheels and asked them to check the VIN to make sure it's what I was given. Due to the wheels, it took VA a bit longer to get the car back to me, but they did and all was fixed.

If your car is in VA, it's in good hands.
Good luck

and .. before anyone gets on my case about my opinion of the Miami SC (or rather, the delivery from there) .. I only have my experience from which to derive my opinion, and judging by how my car was delivered the 1st time (vs the 2nd time), I prefer VA .. I'm sure others have had different/better experiences w/ the Miami SC ..

 

[tdub59]

I agree. I think there are definitely some issues with the Miami center. The guys I spoke with on the phone were always "Johnny on the spot/we'll address this issue and get you taken care of" but there was never any follow through on the service side. I'm still trying to figure out why my car was delivered to FL almost 800 miles away vs Richmond Va which is a little over 300 miles away? After 3 weeks of frustration and no action I was finally passed off to Richard in Richmond. This guy is a "fixer". I'm pretty sure if my car had been delivered to his facility in the first place my experience and comments on this forum would be quite different. After our initial phone call he's been dead on it giving me updates along the way, calling when he said he would and "pushing the string" as hard as he can. I know all the parts he needs( and even some he probably won't, but he ordered anyway "just in case") will start arriving tomorrow at his facility with the last of them there by Tuesday. He is talking with the techs about sending the transport down to pick my car up probably Monday so they can go ahead and get started on it. From your comments I expect to receive a 100 point car back.

My advise would be to do everything in your power to not have your car delivered to the facility in FL right now.

 

[Dhimiter]

I’m really sorry about your experience, and it definitely isn’t the typical or standard experience, nor what any of us would/should expect.

Have you emailed Zak Edson to try and escalate?

I’m just about in the same position here. I have several issues that I’ve reported over a 3 week period with zero addressed and a bunch of empty promises. How does one contact Zak Edson. I’m at my wit’s end at this point.

 

[borski]

I’m just about in the same position here. I have several issues that I’ve reported over a 3 week period with zero addressed and a bunch of empty promises. How does one contact Zak Edson. I’m at my wit’s end at this point.

All lucid employees are [email protected]