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Car locked with child inside and would not unlock

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hmp10 said:
What I don’t understand is how our Gravities will go through several days of flawless locking/unlocking using the fob and then suddenly return to utterly bedeviled behavior. We’re on a road trip right now in our older Gravity, and the door situation is just driving us nuts. This happens even right after rebooting the fob by removing and replacing the battery or after putting in a new battery. After doing so, sometimes the fob will respond normally once or twice, then start responding only after a long delay (10-20 seconds), and finally quit responding at all.
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socktucker said:
yeah or BMW.
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BMW uses UWB, as well as Digital Key, which is what Gravity will use as well. Because this is approved by and tested by Apple (or Google), it will work precisely the same way as with BMW for Gravity.

The Air, as previously mentioned, does not use UWB.
 
I have some sort of issue with auto lock/unlocking on my Air probably 20% of the time with both my phone and fob. To be clear, I'm counting any delays in that 20% because this is the only car I've ever had with this issue. What pisses me off is it seems like Lucid got Air fob reliability to a somewhat acceptable spot one or two years ago and then seemingly stopped trying to improve it. I seriously don't understand how they thought that was acceptable.
 
speed said:
I’ve defended Lucid for a long time. This is actually my second Lucid Air in 3 years, and I’ve tried to be patient with all the software glitches, key issues, random bugs, and “it’ll get fixed in an update” stuff.

But yesterday honestly was the worst for me.

I was driving home with my 1.5-year-old in the back seat. He had finally fallen asleep listening to his favorite lullaby through CarPlay. Right before we got home, CarPlay randomly disconnected out of nowhere and stopped playing. Would not connect back at all. He’s a super light sleeper, so he immediately woke up crying.

I pulled into the driveway, opened the driver door, and walked around to get him out of his car seat.

And the car locked itself.

Wouldn’t open. Wouldn’t respond. Just completely locked with my baby inside crying.

I can’t even explain the panic of standing outside your own car, trying everything, while your kid is locked inside screaming.

Eventually it opened, but that moment completely broke my trust in this car.

I can deal with little tech annoyances. I can deal with bugs here and there. But basic reliability and safety issues like this? On a car that’s been out for years? Unacceptable.

I wanted this car to succeed so badly because when it works, it’s incredible. But after yesterday, I honestly don’t know how I’m supposed to trust it anymore. This company has lost sight of basic things in the push to just sell more cars

Done with this car but still hoping they somehow make it through

2023 Lucid Air Touring
2025 Lucid Air Pure
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Thank you for sharing. I sent you a DM and would appreciate the opportunity to connect.
 
speed said:
I’ve defended Lucid for a long time. This is actually my second Lucid Air in 3 years, and I’ve tried to be patient with all the software glitches, key issues, random bugs, and “it’ll get fixed in an update” stuff.

But yesterday honestly was the worst for me.

I was driving home with my 1.5-year-old in the back seat. He had finally fallen asleep listening to his favorite lullaby through CarPlay. Right before we got home, CarPlay randomly disconnected out of nowhere and stopped playing. Would not connect back at all. He’s a super light sleeper, so he immediately woke up crying.

I pulled into the driveway, opened the driver door, and walked around to get him out of his car seat.

And the car locked itself.

Wouldn’t open. Wouldn’t respond. Just completely locked with my baby inside crying.

I can’t even explain the panic of standing outside your own car, trying everything, while your kid is locked inside screaming.

Eventually it opened, but that moment completely broke my trust in this car.

I can deal with little tech annoyances. I can deal with bugs here and there. But basic reliability and safety issues like this? On a car that’s been out for years? Unacceptable.

I wanted this car to succeed so badly because when it works, it’s incredible. But after yesterday, I honestly don’t know how I’m supposed to trust it anymore. This company has lost sight of basic things in the push to just sell more cars

Done with this car but still hoping they somehow make it through

2023 Lucid Air Touring
2025 Lucid Air Pure
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@speed, thank you for your time and for the feedback you have shared. We are working to resolve the issues you experienced.
 
marqie said:
@speed, thank you for your time and for the feedback you have shared. We are working to resolve the issues you experienced.
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Thank you, Marqie. Please see my post #95 in the Engineering Explained thread. Keep it up!
 
borski said:
BMW uses UWB, as well as Digital Key, which is what Gravity will use as well. Because this is approved by and tested by Apple (or Google), it will work precisely the same way as with BMW for Gravity.

The Air, as previously mentioned, does not use UWB.
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It happens to cars with UWB for PAAK too. I have had the following:

Cars with BLE bluetooth PAAK:

- 2021 Tesla Model 3 Performance
-2022 Rivian R1T Addventure Quad Motor

Car with UWB for PAAK:

- 2025 Kia EV6 GT-Line AWD

In every case, PAAK (via BLE or UWB) was largely reliable but I had moments where there were delays or where I had to take out my phone and unlock it before the doors responded/opened.
 
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Cheezynachos said:
It happens to cars with UWB for PAAK too. I have had the following:

Cars with BLE bluetooth PAAK:

- 2021 Tesla Model 3 Performance
-2022 Rivian R1T Addventure Quad Motor

Car with UWB for PAAK:

- 2025 Kia EV6 GT-Line AWD

In every case, PAAK was largely reliable but I had moments where there were delays or where I had to take out my phone and unlock it before the doors responded/opened.
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I wonder what other vehicles use- mass produced ones that seem reliable
 
This is a common occurrence....it's a weird mix of relying on wifi connection, bluetooth and the fob. Since we only got one fob and didn't want my girls to ever be unable to get in/out, they use that and I rely on the phone app and keycard.

Many times, the vehicle doesn't realize it's parked and thinks you're still driving so you can't shut it off / lock. Checking the connection each time in my phone, it's always related to the wifi or BT connection. My Tesla was far from perfect but it always let me in and out.
 
Bdr100 said:
Gravity has NFC/UWB combo based on same system as in BMW. Gravity had significant key fob issues at launch and although significantly improved, still has some issues. Still waiting to see how PAAK via Apple Digital Key will work with Gravity but the extended delay in releasing PAAK makes me think that Lucid is still having issues getting this system to work reliably. I think the key issue (pun intended) here is not the technology but how a manufacturer implements that technology. Lucid made some significant errors in their overall software development over the first few years of car development and only recently have they taken steps to hopefully address these issues. As to Lucid caring about owners with these issues, I am sure they very much care but are overwhelmed with this and all of the other software issues.
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Delay might be from Apple, who knows….
 
Quick update on this: I honestly didn’t expect this to get as much attention as it did, but after I shared the details with @marqie, someone from Lucid reached out directly. They were very attentive to my concerns and thoughtful about the situation. Most importantly, they acknowledged that this is a real issue and confirmed that they’re actively working on it.

They’ll be taking my car in for service so they can repro better. Hoping this is a small step toward getting these issues fully resolved once and for all. I definitely feel like they care, which is really important to me.
 
The_Don said:
Sometimes I wonder if anyone on the software team actually owns or regularly uses an Air. If so, I'm confused how we're still here with lock/unlocking issues.
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You are asking the right question. Some of these intermittent problems don't show up persistently. If the SW team (or, for that matter, the Service Center team) are not truly embedded in and intimately familiar with the vehicle, they won't see the kind of problems that an owner would.

I actually posed your exact question to several Lucid SW engineers. While it is a small sample and my survey was not "scientific", this small group of Lucid SW engineers don't own and drive Lucid vehicles every single day.
 
The_Don said:
Sometimes I wonder if anyone on the software team actually owns or regularly uses an Air. If so, I'm confused how we're still here with lock/unlocking issues.
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BS8899 said:
You are asking the right question. Some of these intermittent problems don't show up persistently. If the SW team (or, for that matter, the Service Center team) are not truly embedded in and intimately familiar with the vehicle, they won't see the kind of problems that an owner would.

I actually posed your exact question to several Lucid SW engineers. While it is a small sample and my survey was not "scientific", this small group of Lucid SW engineers don't own and drive Lucid vehicles every single day.
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For some years now, not as a designer or technologist, but as a consumer, I encounter an unusable functional surface (service, app, vehicle, device, etc.) and say aloud, "Did you people ever use this thing?"

It is an epidemic that spans industries and generations of applied technology. Therefore it is an entrenched cultural problem. Encountering it in Lucid, while undesirable, is wholly unsurprising.
 
The_Don said:
Sometimes I wonder if anyone on the software team actually owns or regularly uses an Air. If so, I'm confused how we're still here with lock/unlocking issues.
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It's an $80k+ car. Most software programmers (who live in the hyper-expensive Bay Area) can't afford to spend that much on a vehicle. Even with an employee discount.

Midsize will help in this regard.

The execs all drive multiple Lucids.

The thing you have to remember is this problem REALLY DOESN'T happen to everyone. I have no issues with my locking / unlocking, beyond the occasional 2-3 second delay. So even if you had every single employee driving a Lucid, there's a decent chance most of them wouldn't be seeing the more severe issues some people here are experiencing.

I'm pretty sure just about every Apple employee carries an iPhone. Do you think that means the iPhone should have zero bugs?

It's really hard to fix a problem you can't reproduce.

Having said that, it's been a really long time, and they really needed to make this a priority years ago. And especially with Gravity, where they have the option to deploy UWB, it's pretty nuts that hasn't shipped already.

But I'm not in the room, so I'm not going to judge. All I can say is it's not broken because Lucid doesn't care, or because not enough employees are driving a Lucid.
 
joec said:
It's an $80k+ car. Most software programmers (who live in the hyper-expensive Bay Area) can't afford to spend that much on a vehicle. Even with an employee discount.

Midsize will help in this regard.

The execs all drive multiple Lucids.

The thing you have to remember is this problem REALLY DOESN'T happen to everyone. I have no issues with my locking / unlocking, beyond the occasional 2-3 second delay. So even if you had every single employee driving a Lucid, there's a decent chance most of them wouldn't be seeing the more severe issues some people here are experiencing.

I'm pretty sure just about every Apple employee carries an iPhone. Do you think that means the iPhone should have zero bugs?

It's really hard to fix a problem you can't reproduce.

Having said that, it's been a really long time, and they really needed to make this a priority years ago. And especially with Gravity, where they have the option to deploy UWB, it's pretty nuts that hasn't shipped already.

But I'm not in the room, so I'm not going to judge. All I can say is it's not broken because Lucid doesn't care, or because not enough employees are driving a Lucid.
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I agree with all the points you made. Yes, some problems might be hard to reproduce. That doesn't mean these are entirely random. Perhaps some of these problems (let's say locking/unlocking as an example) result from events prior. Perhaps a register was corrupted or not flushed properly, perhaps there was a race condition that was not anticipated in the architecture, etc..

While I think each of the SW developers validate their own codes but is/was there an overall architect/integrator that has the responsibility of exercising the final integrated system in its entirety. Even if you did all of that, you might still be missing something.

Yes, not every owner encounters the door lock/unlock problem. But I was surprised by @Bobby's passionate post regarding his frustration with the locking/unlocking in his Air, to the extent that it could modulate his decision whether to buy another Lucid ever again!

So, why don't we recruit @Bobby, have Lucid instrument his Air. Data-log all the relevant data/signals for the next 30-60 days. Perhaps we can all learn something.
 
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