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Car locked with child inside and would not unlock

L-Dude said:
I have passive lock turned off in my Air. The car eventually locks itself anyway. The mirrors don't fold, but the doors do lock and pressing the handles in won't unlock it.
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Mine will, with a short time delay after depressing the door handle (firmly all the way in same as if I had fob), open without either fob or phone. The unlocked sleeping state, has mirrors unfolded, handles retracted. The locked state has folded mirrors and retracted handles (both awake and asleep). Pressing a handle (firmly all the way in) causes the car to wake and handles to extend. Fob or phone needed if car was locked, neither needed if unlocked.

I can then drive after entering the pin (if unlocked and no fob or phone is present). The car is a 23 Pure AWD running latest software (but its worked this way for years)
 
It's super frustrating. And it should work by now. But I agree with whoever posted that if you are scared about getting locked out of your car, the best workaround for now is to turn off active unlocking / locking. That way, at least it should not lock the doors unexpectedly.

Personally, my car has never had issues with unlocking, either with fob or with mobile key. The most I've ever had to wait was two or three seconds. I do get the occasional automatically locking as I walk around the car from the frunk or the trunk. Which is super annoying. But a press on the handle always opens the door immediately.

I suspect for those who have more frequent issues, or who can't get their cars to open at all sometimes, that there's something deeper going on with the hardware of the car itself. Bad antenna or something. Which could be the reason they still haven't fully tracked down the issue.

But again, this should have been top priority years ago. It should be top priority now. And the fact that it happens in Gravity as well as Air is just completely inexcusable at this point.

At least when Gravity finally gets CarKey / Android Key this should resolve all issues with that model. Air, I'm afraid, may never get this completely right.
 
I thought I was a lucky individual with my gravity not really having many issues up until recently.
 
Ryrub said:
This is EXACTLY what I do daily I couldn't have written it better myself! And it's why I've found myself peeking at 2027-2028 new EVs on the horizon
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I do the same, carry the fob/card/phone combo all the time. Not ideal but it gives me peace of mind
 
borski said:
Something could be both honest and blown out of proportion. Not saying that’s what’s happening in this case, but I think that was their point.

Not that anyone is being dishonest, but that going from “some people’s door handles and keys have problems” to “Lucid doesn’t care about their customers at all” is a far leap. (And not one you made, but others seem happy to)

Fwiw - I don’t use the fob, and my PAAK works 100% of the time. Rarely, maybe 5-10% of the time, I’ll have to pull my phone out and tap it (just to wake it up) but that’s it. Sometimes I’ll tap the door handle if it’s taking an extra second but it never takes more than 1-4 seconds. Just my experience.

If my car locked my kid in it and wouldn’t unlock for more than a few seconds I’d be upset too. Mine has just never done that.
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I think most of us are saying the same thing but not agreeing on what working means.

From my perspective, you're right that your doors open 100% of the time, but you're wrong in saying that it works 100% of the time. From my perspective, having to touch your phone 5-10% to wake the car means it's not working.

I'm quite sure a lot of people are feeling the same way. Yes, they can get into their car when they unlock my phone or go into the lucid app to get the car to wake up, but it should just work without any workarounds.
 
MacBain00 said:
I'm quite sure a lot of people are feeling the same way. Yes, they can get into their car when they unlock my phone or go into the lucid app to get the car to wake up, but it should just work without any workarounds.
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I can't say I have had any vehicle with PAAK that I didn't have to do this on occasion.

- 2021 Tesla Model 3 Performance
- 2022 Rivian R1T Adventure Quad Motor
- 2025 Kia EV6 GT-Line AWD

(and now my Lucid)
 
azguy said:
As has been said, locking and unlocking the car is not rocket science. Lucid needs to consider this issue, on the Airs and the Gravity, as a three alarm fire, not a casual issue to fix when they get around to it. At some point NHTSA will get involved and force a recall garnering more bad publicity.
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NHTSA involvement is complaint based. Should we set up How to "Complain to NHTSA" Post?
BTW it is https://www.nhtsa.gov/report-a-safety-problem
 
MacBain00 said:
I think most of us are saying the same thing but not agreeing on what working means.

From my perspective, you're right that your doors open 100% of the time, but you're wrong in saying that it works 100% of the time. From my perspective, having to touch your phone 5-10% to wake the car means it's not working.

I'm quite sure a lot of people are feeling the same way. Yes, they can get into their car when they unlock my phone or go into the lucid app to get the car to wake up, but it should just work without any workarounds.
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Exactly.. should not have to fiddle. Good software is frictionless.
 
I have said before and I will say again: Lucid executive leadership needs create a team whose sole purpose is to resolve the key/fob/locking issues. This issue is 100% costing sales and detracting from Lucid's best marketing at this stage of their growth, which is excited owners spreading the word. The team might only need 3 people or maybe it needs 30. They need to be singularly focused and probably also told that they'll each get a $30k bonus if they can resolve it in 3 months, and $15k if it's 6 months. It's ridiculous and embarrassing for Lucid and for owners, and completely unacceptable for Gravity to have similar problems after knowing how much of an issue it was for Air.

And this feedback is coming from someone who basically has no problems with the auto-lock/unlock on my Air. I carry my phone and fob and that combo gives me good results. I will say that the fob button does not work to unlock the car (never has) but the proximity detection seems ok and having PAAK on me at the same time gives enough redundancy that my handles present 90%+ before I reach for them and in the <10% they don't, I only have to wait 2 seconds.
 
It’s happened to me with my 4 and 2 year old…more than once. There’s that brief moment of panic when you can’t unlock the damn car. Luckily it’s only been 10-20 seconds at most but it should never happen.
 
Bobby said:
I use exclusively mobile key. It eventually works 100% of the time. I’ve never had to revert to the app or the plastic card, which I do keep in my wallet just in case.

But I’ll be the first to admit that the implementation is far less than optimal. Very often I have to pull my phone out of my pocket, sometimes it’s immediate, sometimes it takes 10 or 15 seconds. But I’ve never had a completely fail. I do find it ridiculous that here we are in mid-2026 and they still haven’t implemented an improvement to it or complete replacement. This has been a known problem since the car was first released. I know that they are focused on the midsize and the Gravity but this is the ONE thing, if anything, that needs to be fixed immediately on the Air. But it hasn’t. I find that to be the most disappointing of anything about the car. It literally decreases how much I like the car on a daily basis. I complained way back in 2022 that when I put my grandson in the passenger side rear seat and I walk around to the driver side, by the time I get there the car is locked and it won’t unlock for way too long. Completely unacceptable.

My wife, who works in law-enforcement, also finds it unacceptable that the car does not have a preference where only the driver‘s door unlocks. She says having all the doors unlock simultaneously can be a safety risk. Every car I’ve owned over the last decade or more has had this option available except the Lucid.

This is my greatest disappointment with the Air and the company.

Unfortunately, I see a parallel here… Tesla let the Model S die, made very few improvements to it, and focused on their more popular and profitable models. I totally get it from a corporate point of view. But that doesn’t help me when I approach my $140,000 luxury car with a grandkid in each arm, and the car won’t unlock until I put somebody down on the ground and fish my phone out of my pocket.

Lucid, if you were listening, this problem alone will prevent me from buying another Air to replace my current Air when the time comes which will most likely be in 2027.
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Your comment about the walk around to get to the other side of the car is exactly when it happens for me.
 
Miami_Lucid_Man said:
Your comment about the walk around to get to the other side of the car is exactly when it happens for me.
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i feel like there is a bluetooth dead zone in the corners. if i approach my car at a roughly 45 degree angle on the left rear corner, i can get it not auto-unlock. it is intermittent, but i know enough to anticipate that.

i carry all three also, and this is happens when i have the fob and the phone on me. i start jiggling my pockets and i'm sure it looks really strange to the uninitiated.
 
Cheezynachos said:
I can't say I have had any vehicle with PAAK that I didn't have to do this on occasion.

- 2021 Tesla Model 3 Performance
- 2022 Rivian R1T Adventure Quad Motor
- 2025 Kia EV6 GT-Line AWD

(and now my Lucid)
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But with the actual car key?
 
The door lag has always been the most annoying issue for me. My policy is to always leave a door or the trunk agar until I am done with the tasks at hand. I will load into the trunk, leave it open and climb into the driver seat and close from there. I have had people yell ‘you left your trunk open’ more than once. If I had a kid in the car, I would make sure they are out before closing the driver door. PIA but an adaptation.
 
Coho said:
The door lag has always been the most annoying issue for me. My policy is to always leave a door or the trunk agar until I am done with the tasks at hand. I will load into the trunk, leave it open and climb into the driver seat and close from there. I have had people yell ‘you left your trunk open’ more than once. If I had a kid in the car, I would make sure they are out before closing the driver door. PIA but an adaptation.
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I purposely leave one door cracked open in the morning when I’m loading the kids as a matter of fact.
 
What I don’t understand is how our Gravities will go through several days of flawless locking/unlocking using the fob and then suddenly return to utterly bedeviled behavior. We’re on a road trip right now in our older Gravity, and the door situation is just driving us nuts. This happens even right after rebooting the fob by removing and replacing the battery or after putting in a new battery. After doing so, sometimes the fob will respond normally once or twice, then start responding only after a long delay (10-20 seconds), and finally quit responding at all. The key card will open the car, but it goes to a guest profile from which we have to change to our profiles and then punch in the PIN. The only quick and reliable way to lock or unlock the car is the mobile app . . . assuming we can get a signal, which is not always the case where we are.

We’re having a few other software quirks on this trip, but they are nowhere near as aggravating as the door issue. (The only unnerving one is that we had a charging disruption without getting an alert on the app, but that may have been because we are charging using an outdoor plug, and a brief but intense rain storm passed over?)

Dlala says the update late this month will address a lot of the fob issues, with final resolution coming perhaps with the July update. I can’t wait to see if this happens.
 
MacBain00 said:
I'm quite sure a lot of people are feeling the same way. Yes, they can get into their car when they unlock my phone or go into the lucid app to get the car to wake up
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This is not what I said. I never have to unlock my phone or open the Lucid app. I only have to tap it, or move it, occasionally, to wake the phone up. It is the phone that is asleep, not the car.

That is true for every mobile key I’ve ever used that doesn’t use UWB.
 
borski said:
This is not what I said. I never have to unlock my phone or open the Lucid app. I only have to tap it, or move it, occasionally, to wake the phone up. It is the phone that is asleep, not the car.

That is true for every mobile key I’ve ever used that doesn’t use UWB.
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That's definitely not true for the Tesla.
 
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