Bluetooth phone connection bugs

[Leafnut]

Often, when I make or receive calls on my Samsung fold 5 phone, I connect, hear them perfectly, but they can't hear me. I turn off Bluetooth on my phone and, voila, they hear me fine on my phone held up to my ear--really convenient while driving. Then I'll park, go shopping, and it works fine again--until it doesn't.
Also, sometimes the audio gets really robotic and choppy. I'll quickly toggle the Bluetooth off then on and it restores everything to normal again. This typically happens when wirelessly charging. Anyone else experiencing this? Tips?

 

[lucidtouringman]

Yes I've experienced very similar issues. Mine happen even when not charging and toggling Bluetooth on and off in the car fixes it but it is very distracting and potentially unsafe to mess with while driving ...

 

[rodairio]

Yep, happened all the time with me on my 2023 AT. Service couldn't figure it out because it was completely unpredictable and not replicable. Not correlated to wireless charging (almost never used it) Completely removed and reconfigured bluetooth multiple times, reset system multiple ways, kept hoping a software update would fix it. Samsung phone here too, thought it might be the phone, but didn't have the problem with any other car. Finally got a 2025 AT and that solved it!

 

[gavram]

This just started happening to me as well with my Samsung S24

 

[Leafnut]

I wonder if any iPhone users are experiencing the same thing or is it just us lucky Android/Lucid bunch again?

 

[Pudge0512]

iPhone user and phone calls suck! $90k for a car and I have to use headphones to make a call. Have paired and unpaired. No luck. I also have a delay with my passive unlock so maybe the cars signal is blocked somehow . I tried customer care and got nowhere.

 

[Quimby]

The software in our 2023 Lucid AWD pure is absolutely terrible. Our 2019 Toyota Highlander Hybrid is way superior. We listen to recorded books from our iPhone & sometimes the recording will come in on the Lucid, sometimes it won't, sometimes the Lucid will not even let my iPhone generate the recording on the phone so we have to sit there in absolute quiet. I get so frustrated with the antics of the Lucid software I want to sell it & take the $20,000 - $40,000 loss. We have been looking forward to getting a Gravity eventually but not any more. Some car company will come along with a SUV that gets over 400 miles range & is actually affordable and our Lucid is gone. How about Hyundai & Kia offering iPhone & Android compatability out of the box while Lucid twiddles their thumbs. What is it with Gravity availability, NCAS connectivity, android availability, software fixes & more?

 

[borski]

Lots to unpack here.

The software in our 2023 Lucid AWD pure is absolutely terrible. Our 2019 Toyota Highlander Hybrid is way superior.

Please avoid comparisons like this. They are against the guidelines and do not provide the value you think they do. Every car has benefits over others. Surely, the Lucid AWD Pure does things the 2019 Highlander cannot. It is not surprising the Highlander is preferred in some ways, as that is how cars work; *none* is perfect for everyone.

That’s why we avoid these comparisons.

We listen to recorded books from our iPhone & sometimes the recording will come in on the Lucid, sometimes it won't, sometimes the Lucid will not even let my iPhone generate the recording on the phone so we have to sit there in absolute quiet.

Can you be more specific? I listen to audiobooks often; what app are you using? One thing I have occasionally found is that I need to start the playback from within the Lucid interface and not my phone sometimes, but otherwise it works fine - I use Audible, but also Plappa and AudioBookshelf (the beta app) without issues.

I certainly believe you’ve had issues, but that’s why I’m asking for specifics; might be something we can help with!

I get so frustrated with the antics of the Lucid software I want to sell it & take the $20,000 - $40,000 loss. We have been looking forward to getting a Gravity eventually but not any more. Some car company will come along with a SUV that gets over 400 miles range & is actually affordable and our Lucid is gone.

Okay. Sad to hear, but as above, no car is perfect for everyone.

How about Hyundai & Kia offering iPhone & Android compatability out of the box while Lucid twiddles their thumbs.

Nobody is twiddling their thumbs. CarPlay works great on my Air. AA they’ve said is coming, but I understand the frustration.

There is no reason to assume Gravity will not have both, as they have publicly stated Gravity gets AA by September.

What is it with Gravity availability

They’re building them. See the flyover videos for more.

NCAS connectivity

Exists, and is up and running for Gravity. Air (at 50kW) will be up in Q2, but I’m assuming Q3 with gravity deliveries keeping everyone busy.

android availability

September for Gravity, sooner for Air, according to Lucid.

software fixes & more?

Uh, regularly and in the future? That’s the great part about OTAs.

 

[JoshG]

The software in our 2023 Lucid AWD pure is absolutely terrible. Our 2019 Toyota Highlander Hybrid is way superior.

Please avoid comparisons like this. They are against the guidelines and do not provide the value you think they do. Every car has benefits over others. Surely, the Lucid AWD Pure does things the 2019 Highlander cannot. It is not surprising the Highlander is preferred in some ways, as that is how cars work; *none* is perfect for everyone.

Hi @borski. Yeah, I can see that there might be some hyperbole here by the OP to to make a point, but I didn't realize saying that a feature is better in another car is against the guidelines. I don't see it in this "guidelines" tab, but maybe it falls under the "be helpful" guideline?

Promise, I'm not being provocative, sarcastic or rhetorical. Genuinely would like to know, as I want to be sure myself of what is ok. I've seen lots of comparisons to things in another car in posts on the forum. Is it OK to post things like "I miss {feature X} on my {other car model} and hope Lucid can add that"? or e.g. "I find the seats more comfortable on my {XYZ} than the ones in my Air"? I think sometimes those CAN be helpful to new or prospective owners.

When I was considering the Air, this forum was incredibly helpful, both in helping me understand how many things were better about the Air, but also in knowing where some things might not be as good as in some other brand's car. I'd hope both comments would be allowed... not just the ones saying where someone thought the Lucid is superior. I accepted and was excited for the "lucid is better" features, and understood and considered the "lucid isn't as good in {feature x}" issues as well. And I'm very glad I got my Lucid!

Thanks, appreciate any clarification.

 

[borski]

Hi @borski. Yeah, I can see that there might be some hyperbole here by the OP to to make a point, but I didn't realize saying that a feature is better in another car is against the guidelines. I don't see it in this "guidelines" tab, but maybe it falls under the "be helpful" guideline?

Thank you for the genuine question! The guidelines have been reworded a few times and we occasionally miss things when rewording them. The relevant section is 'Refrain from “entitlement” attitudes by avoiding narratives such as, “I spent $xxxxxx on this car so therefore…,” etc.' but I can understand how that is unclear and no longer explicitly what the guideline states. Thanks for pointing that out; hopefully @Joe can update it.

Promise, I'm not being provocative, sarcastic or rhetorical. Genuinely would like to know, as I want to be sure myself of what is ok. I've seen lots of comparisons to things in another car in posts on the forum. Is it OK to post things like "I miss {feature X} on my {other car model} and hope Lucid can add that"? or e.g. "I find the seats more comfortable on my {XYZ} than the ones in my Air"? I think sometimes those CAN be helpful to new or prospective owners.

Comparisons to other cars and their features in general are completely fine. A Rivian has things and does things a Lucid can't, and vice-versa, and that's absolutely okay to talk about! The thing we are trying to avoid is the classic trope of "come on, even my $20k honda does $X" which is not actually a helpful comparison, as it isn't about comparing and contrasting, but rather implying that that particular feature is 'table stakes' when it isn't, necessarily. The Air, for example, does and has many things the other car doesn't, and if we were to list them all out we'd be here forever (for both vehicles), but I suspect you'd find many things the Highlander doesn't have or do.

That's what makes it (usually) a pointless comparison; it isn't used to educate, but to shame or complain, as if every car should have whatever feature du jour that poster cares about.

"Our 2019 Toyota Highlander Hybrid is way superior." is not a helpful or useful comment. The software is superior in which way? Does it have all the same features? Does it do more? Does it do less but is more stable? Is it even connected to the internet? Does it get OTAs? What does superior mean? That's why it isn't a useful comparison. The comparison is solely used as a cudgel, in this case, and does not convey any useful information other than 'I don't like the Lucid software,' which we already knew from the rest of the post.

But "My F-150 can tow 12000 lbs and the Gravity can only tow 6000, which is unfortunate because I have to drive my house across the country" or something? Of course that's fine.

When I was considering the Air, this forum was incredibly helpful, both in helping me understand how many things were better about the Air, but also in knowing where some things might not be as good as in some other brand's car. I'd hope both comments would be allowed... not just the ones saying where someone thought the Lucid is superior. I accepted and was excited for the "lucid is better" features, and understood and considered the "lucid isn't as good in {feature x}" issues as well. And I'm very glad I got my Lucid!

Lucid has plenty of flaws. Discuss away, at will, and there are plenty of threads about those flaws. Every time we get accused of censorship, I laugh because of this very fact.

There is absolutely no issue discussing those flaws or anything else. It's all about intent. If you want to discuss flaws because you wish they were better, or because they're educational, or whatever, cool. That's useful.

"My 1987 Accord had a working keyfob and the Air doesn't" is not useful; I hope that makes sense.

Thanks, appreciate any clarification.

Thank you for the question!

 

[JoshG]

Thank you for the genuine question! The guidelines have been reworded a few times and we occasionally miss things when rewording them. The relevant section is 'Refrain from “entitlement” attitudes by avoiding narratives such as, “I spent $xxxxxx on this car so therefore…,” etc.' but I can understand how that is unclear and no longer explicitly what the guideline states. Thanks for pointing that out; hopefully @Joe can update it.


Comparisons to other cars and their features in general are completely fine. A Rivian has things and does things a Lucid can't, and vice-versa, and that's absolutely okay to talk about! The thing we are trying to avoid is the classic trope of "come on, even my $20k honda does $X" which is not actually a helpful comparison, as it isn't about comparing and contrasting, but rather implying that that particular feature is 'table stakes' when it isn't, necessarily. The Air, for example, does and has many things the other car doesn't, and if we were to list them all out we'd be here forever (for both vehicles), but I suspect you'd find many things the Honda doesn't have or do.

That's what makes it (usually) a pointless comparison; it isn't used to educate, but to shame or complain, as if every car should have whatever feature du jour that poster cares about.

But "My F-150 can tow 12000 lbs and the Gravity can only tow 6000, which is unfortunate because I have to drive my house across the country" or something? Of course that's fine.


Lucid has plenty of flaws. Discuss away, at will, and there are plenty of threads about those flaws. Every time we get accused of censorship, I laugh because of this very fact.

There is absolutely no issue discussing those flaws or anything else. It's all about intent. If you want to discuss flaws because you wish they were better, or because they're educational, or whatever, cool. That's useful.

"My 1987 Accord had a working keyfob and the Air doesn't" is not useful; I hope that makes sense.


Thank you for the question!

Very helpful and clears up a lot. Thanks for the detailed response!

 

[gowilk]

call a spade a spade….when it comes to their bluetooth implementation Lucid software is a disaster against ANY known implementation by their competitors …examples
1. 2 separate connections for bluetooth (why????)
2. Profiles implementation is poor. according to customer service we have to disconnect one of our phones from bluetooth EVERY time both me and my wife are in the car.
3. the problems with Apple car play are all due to the losing track of the bluetooth connection.
i’m sure there other examples that i haven’t as yet understood.
i’ve seen these patchwork solutions in software for over 50 years and when you start finding and fixing one problem it leads to another and it inevitably leads to unnecessary compromises and confusion…this incremental approach will not work, in software bad design ALWAYS leads to bad implementation.
The blame for these problems is bad project management with incomplete testing…it’s a shame that such great hardware should be burdened down by such a poorly designed software interface.

 

[borski]

call a spade a spade….when it comes to their bluetooth implementation Lucid software is a disaster against ANY known implementation by their competitors …examples

Uh, nope, it’s exactly the same disaster as all their competitors.

1. 2 separate connections for bluetooth (why????)

Because one is for media (Lucid Air XXX) and one is for your mobile key (Lucid-YYXXX). The digits are the last 3 and 5 of your VIN, respectively.

Just because you don’t know why or how something works doesn’t make it stupid. The reason they are separate is because the mobile key must remain active in order to see and trigger, but the media connection (higher bandwidth Bluetooth) is only up when you get in the car.

2. Profiles implementation is poor. according to customer service we have to disconnect one of our phones from bluetooth EVERY time both me and my wife are in the car.

Customer care was incorrect or misunderstood you. In fact, you could have one phone be the phone Bluetooth and one be the media Bluetooth if you felt like it, by clicking those respective icons in the settings.

This is actually *better* than other implementations, in that you can split it if you choose to.

3. the problems with Apple car play are all due to the losing track of the bluetooth connection.
i’m sure there other examples that i haven’t as yet understood.

This is a problem in every vehicle with wireless CarPlay. All of them. That’s why many don’t offer wireless CarPlay.

If you want CarPlay that never screws up, plug it in.

 

[harsheyvaria]

Just bought a brand new AT 2025 with latest software. I have a pixel 8 pro and an s24. Neither of them work. Bluetooth calling is a disaster. Tried all types of resets etc. And still nothing. Case is with a service technician but after reading all of these messages I honestly doubt if anything will fix my Bluetooth issues. I'm just going to keep an extra pair of Bluetooth earbuds in my car. But just WOW cannot believe a car in 2025 cannot figure handsfree calling that was invented 3 decades ago.