One of the weirder things I’ve seen from a company as a consumer. My 18 month lease was marketed to me as a skip the line way (“highest priority”) to get into a Gravity. Turns out we’re the same priority as any current owner, though unclear what that actually is for anyone. I consider myself a fan of the brand and hence a relatively early adopter but frustrating to see all the apologists and talk like “well did you see what Tesla did in the beginning…”. Delays are normal and even expected, as is reasonable ambiguity for an earlier stage company. But poor / nonexistent communication with your (relatively small) existing base is below the bar no matter the stage or industry. And not following through on or communicating basic commitments made to acquire a bunch of customers into these bridge leases feels like misleading marketing at best and bait and switch at worse.
