“Hey Lucid” is Trash

[Mike4rd]

“Hey Lucid” sucks. It doesn’t do anything I say. Can’t play music— saying “radio can’t support this request by voice”
It cant answer questions or is unresponsive. For a car this expensive I expect everything to work. Bring back Alexa. I can’t stand “hey Lucid”

 

[DeaneG]

“Hey Lucid” sucks. It doesn’t do anything I say. Can’t play music— saying “radio can’t support this request by voice”
It cant answer questions or is unresponsive. For a car this expensive I expect everything to work. Bring back Alexa. I can’t stand “hey Lucid”

It would be called poor even in the cheapest car, not yet suitable for a production vehicle.

 

[coma24]

“Hey Lucid” sucks. It doesn’t do anything I say. Can’t play music— saying “radio can’t support this request by voice”
It cant answer questions or is unresponsive. For a car this expensive I expect everything to work. Bring back Alexa. I can’t stand “hey Lucid”

They know it's not great (although I use it for navigation on a daily basis). It's an underwhelming first release. Specifically, at the owner event in Rutherford not long ago, they specifically said, they "hate" it, and the engineers "hate" it. So, they're well aware.

However, just as I said at that event, it's important to understand the architectural shift they made, and WHY they moved from Alexa. Just because the current release isn't as functional as Alexa was....it does NOT mean that using Alexa is the right long term direction. They now have full control over how the whole system works. This will allow them to innovate in ways that Alexa absolutely would not allow.

 

[DeaneG]

I'm wishing the engineering team Godspeed on this.

 

[L-Dude]

The voice misrecognition in my Audi is even worse.

 

[coma24]

I'm wishing the engineering team Godspeed on this.

Never been clear on precisely how fast that is, but yes, let's go with that

 

[DeaneG]

Never been clear on precisely how fast that is, but yes, let's go with that

It's actually more of a well-wish for the start of a long journey, like "smooth sailing". No particular speed .

 

[DeaneG]

The voice misrecognition in my Audi is even worse.

Google's in-car voice assistant (Volvo, Polestar, Honda, GM, etc) is generally very good. That and Maps are the two things missing from the Air. Glad to have Android Auto to fill the gap.

 

[L-Dude]

I just use "Hey Siri." She is way better than anything Audi has come up with.

 

[RONR]

I am experiencing a myriad of issues related to the Lucid Assistant (LA), and more broadly, Apple CarPlay. LA rarely works for more than two days and then won't recognize the "Hey Lucid" command, nor respond with anything more than "Thinking..." with a short mic button depress. Usually, my ability to access Siri with a long depress of the mic button fails concurrently. The other day, LA failed and then CarPlay started to flicker rapidly on the upper screen before crashing. It would not restart without doing a Air logo reset. Sometimes, that doesn't work, either. I've also had one instance where all audio crashed on the car... no Sirius XM, no CarPlay, no LA, etc...

I've had my Lucid for just 3.5 mos and I am extraordinarily frustrated by the failure of core functionality that is safety related. It is extremely distracting to try and figure out what is going on during a failure when trying to make a hands-free call or enter an address verbally while driving. Combine that with not being able to use CarPlay and I feel like I've regressed 10 years in available car technology. Also, CA has strict laws and stiff fines regarding using a phone while driving.

I had a mobile tech out who observed both the LA and CarPlay fail. He couldn't find anything wrong in the error logs and suggested the problem was likely a communications controller. It took weeks to schedule a Service Center appointment at a location with a 3.5 hour roundtrip travel time. They kept my car for 10 days and then told me they couldn't find anything wrong and that both LA and CarPlay were working fine. And, they suggested that I take photos or videos of the failures next time they occur. Great! I just wasted 10 days with a loaner car and 7 hours of RT driving to the service center, plus a mobile visit to be told that "everything is fine". Oh, and maybe I can figure out how to drive the car safely at highway speeds while video recording the next system failure.

Naturally, both LA and CarPlay failed on my drive home.

I'm VERY frustrated and angry about this, and have escalated the matter within Lucid's service org at their headquarters. I'm almost to the point that if they can't fix this core functionality that truly does impact safe operation of the vehicle, they can take the car back. As much as I love the driving experience, I need to be able to count on the ability to make/receive calls and instruct the NAV system via voice. This is basic stuff. I'm even willing to put up with the unreliable passive unlocking of the vehicle if they can just get the above stuff working as it should.

 

[californiaboy935]

I am experiencing a myriad of issues related to the Lucid Assistant (LA), and more broadly, Apple CarPlay. LA rarely works for more than two days and then won't recognize the "Hey Lucid" command, nor respond with anything more than "Thinking..." with a short mic button depress. Usually, my ability to access Siri with a long depress of the mic button fails concurrently. The other day, LA failed and then CarPlay started to flicker rapidly on the upper screen before crashing. It would not restart without doing a Air logo reset. Sometimes, that doesn't work, either. I've also had one instance where all audio crashed on the car... no Sirius XM, no CarPlay, no LA, etc...

I've had my Lucid for just 3.5 mos and I am extraordinarily frustrated by the failure of core functionality that is safety related. It is extremely distracting to try and figure out what is going on during a failure when trying to make a hands-free call or enter an address verbally while driving. Combine that with not being able to use CarPlay and I feel like I've regressed 10 years in available car technology. Also, CA has strict laws and stiff fines regarding using a phone while driving.

I had a mobile tech out who observed both the LA and CarPlay fail. He couldn't find anything wrong in the error logs and suggested the problem was likely a communications controller. It took weeks to schedule a Service Center appointment at a location with a 3.5 hour roundtrip travel time. They kept my car for 10 days and then told me they couldn't find anything wrong and that both LA and CarPlay were working fine. And, they suggested that I take photos or videos of the failures next time they occur. Great! I just wasted 10 days with a loaner car and 7 hours of RT driving to the service center, plus a mobile visit to be told that "everything is fine". Oh, and maybe I can figure out how to drive the car safely at highway speeds while video recording the next system failure.

Naturally, both LA and CarPlay failed on my drive home.

I'm VERY frustrated and angry about this, and have escalated the matter within Lucid's service org at their headquarters. I'm almost to the point that if they can't fix this core functionality that truly does impact safe operation of the vehicle, they can take the car back. As much as I love the driving experience, I need to be able to count on the ability to make/receive calls and instruct the NAV system via voice. This is basic stuff. I'm even willing to put up with the unreliable passive unlocking of the vehicle if they can just get the above stuff working as it should.

Sorry to hear you are experiencing this. Sound to me like maybe you are depending on LA too much. It’s beta tech, use Siri, long hold the button until the Siri rainbow outline appears in Apple Car Play.

As to the safety thing, I don’t think this is a safety issue. Thomas guides were once a thing, and you can always pull over to put in the map directions. It’s not a perfect solution but in the interim to getting it fixed it’s important to have other options.

I think you need to gather a lot more information for them, like a video, as well as time stamps and a reproducible set of steps so they can hunt down the bug.

I think honestly I’d try resetting the car less, I know it’s counterintuitive, but the immediate rush to reset always seems like it makes people think it’s a silver bullet.

Try turning of Hey Lucid in the pilot panel and see if your still experiencing the issue. If so then it might be a version problem or iPhone problem.

There are a lot of things that have to talk to each other so narrowing down the root issue is important.

 

[billvb]

With CarPlay active, I just say, “Hey Siri” and it works most of the time. I don’t ever use the button on the wheel.