I am experiencing a myriad of issues related to the Lucid Assistant (LA), and more broadly, Apple CarPlay. LA rarely works for more than two days and then won't recognize the "Hey Lucid" command, nor respond with anything more than "Thinking..." with a short mic button depress. Usually, my ability to access Siri with a long depress of the mic button fails concurrently. The other day, LA failed and then CarPlay started to flicker rapidly on the upper screen before crashing. It would not restart without doing a Air logo reset. Sometimes, that doesn't work, either. I've also had one instance where all audio crashed on the car... no Sirius XM, no CarPlay, no LA, etc...
I've had my Lucid for just 3.5 mos and I am extraordinarily frustrated by the failure of core functionality that is safety related. It is extremely distracting to try and figure out what is going on during a failure when trying to make a hands-free call or enter an address verbally while driving. Combine that with not being able to use CarPlay and I feel like I've regressed 10 years in available car technology. Also, CA has strict laws and stiff fines regarding using a phone while driving.
I had a mobile tech out who observed both the LA and CarPlay fail. He couldn't find anything wrong in the error logs and suggested the problem was likely a communications controller. It took weeks to schedule a Service Center appointment at a location with a 3.5 hour roundtrip travel time. They kept my car for 10 days and then told me they couldn't find anything wrong and that both LA and CarPlay were working fine. And, they suggested that I take photos or videos of the failures next time they occur. Great! I just wasted 10 days with a loaner car and 7 hours of RT driving to the service center, plus a mobile visit to be told that "everything is fine". Oh, and maybe I can figure out how to drive the car safely at highway speeds while video recording the next system failure.
Naturally, both LA and CarPlay failed on my drive home.
I'm VERY frustrated and angry about this, and have escalated the matter within Lucid's service org at their headquarters. I'm almost to the point that if they can't fix this core functionality that truly does impact safe operation of the vehicle, they can take the car back. As much as I love the driving experience, I need to be able to count on the ability to make/receive calls and instruct the NAV system via voice. This is basic stuff. I'm even willing to put up with the unreliable passive unlocking of the vehicle if they can just get the above stuff working as it should.