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Please, would you jump in with my baggage?

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SteveF

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Cars
BMW 540iMSport
I’m about to go for a second test drive of an Air AT and am seriously interested. But I have three issues:
1 - My wife no longer drives and we just sold her Audi. Our only car is my ‘19 BMW 540iMSport. So the Lucid would replace this as our sole car.
2 - The nearest service center is in Short Hills, 45 min away on a GOOD day. And
3 - I’m not a man blessed with great patience. Reading the forum extensively leads me to believe that might be quite a problem.
Please, help me with some advice. Should I jump in or stand pat?
 
Jump in. The forums amplify negative things and not enough people post their positive experiences (because they don’t seek out forums). The same is true of every car forum.

Most cars are great, and while there are some bugs in the software, they are quirks/annoyances.

45 min is not far from a service center; I’m about 40 min from mine (on a good day).
 
I'm in the same situation with the service. It sucks because there are small things that I would like to get fixed, but having to drive for 1-hr, not having a loaner available (or wait 2 months for the next availability), it makes me suck it up and just live with it as is.

Also, if you're short on patience, I would stay away. If Lucid requires one thing is patience.

The car is a blast to drive overall, but these little things can add up. Sure, other forums are full of negative things as well, but my gut feeling is that the Lucid's ratio of complaints to overall number of owners is not in its favor. It's one thing if you get 10 complaints on Hyundai's forum, and a completely other matter if you get the same number of complaints on Lucid's forum.

TLDR: owning a Lucid is a great experiment, as long as you know what you're getting into.
 
patience vs. expectations, I'd say these might be different but is up to you. there will be software issues / quirks of various types. if you're ok with that then fine. not sure how being impatient will come into play? I don't think the service will be an issue. I'm in NJ .. the Rutherford sales / service location just opened and there's mobile service as well. mostly you shouldn't need service and if you do, it's available (and is there one in short hills? there's sales there at the mall, but service is King of Prussia, PA until the Rutherford center which just opened). If you want something known and stable, and having things sometimes not work exactly as you expect will try your patience, then I think any EV will be a challenge. Ice cars are more hardware-based and you know what you're getting; if a part fails, then just replace the part. But, your car never gets better than when you bought it as EVs do in general. Biggest thing that strikes me about your post is that on road trips, you need to be patient during charging, which takes longer than gas and requires more planning than gas (at home is no big deal, charges at night while you are sleeping) -- this might be your biggest impediment, especially if this would be your only car (since you'd use it for local and road trips).
 
I got my 2025 PURE ine in Nov. 2024, and like it more every month I have it. It is fun to drive, but does take some getting used to. (I came from a Clarity PHEV.) For example, when I first got it, I hated the regeneration, and kept it as low as possible. Now I leave it on high 100% of the time and love one pedal driving.

My closest service is 4+ hours away in Charlotte NC, but I have not needed it yet. The largest bug have is the key fob, but I have worked around that.

BTW - We are from Monmouth County originally.
 
If you've enjoyed driving the car during your test drives and it'll fit your needs, I say go for it!

As others have said, there will be some quirks and annoyances to get used to, but the things this car does well outshines the things it doesn't.

I've had more than my fair share of issues with my '23 Touring, notably replacement of the HV battery and onboard charger 6 months ago and an AC compressor failure causing a trip interruption almost a month ago, but my service experience overall has been really good. I live over 800 miles away from my assigned service center, but my mobile service team had been great and has been able to address most of the small fixes I've requested.

Consistency in communication and service experience with Lucid can still be a bit of an issue, but I can't think of a single Lucid employee that hasn't been pleasant and helpful over my 2 years of ownership, and I've dealt with a few!
 
You don't need to worry about the service center being 45 minutes away. My closest service center is about the same distance. Mobile service is great for all the smaller things, and getting the car fixed in your own garage beats driving it anywhere. If you do have to bring it to a service center, you'll get a Lucid loaner or a rental, so you wont' be out of a car.
As for the patience thing, that could be an issue. I absolutely love this car and wouldn't trade it for anything else out there. But it does have it quirks, much more than any other car I've ever owned. I am a patient person and deal with them as they come up.
 
marsarbu said:
I'm in the same situation with the service. It sucks because there are small things that I would like to get fixed, but having to drive for 1-hr, not having a loaner available (or wait 2 months for the next availability), it makes me suck it up and just live with it as is.

Also, if you're short on patience, I would stay away. If Lucid requires one thing is patience.

The car is a blast to drive overall, but these little things can add up. Sure, other forums are full of negative things as well, but my gut feeling is that the Lucid's ratio of complaints to overall number of owners is not in its favor. It's one thing if you get 10 complaints on Hyundai's forum, and a completely other matter if you get the same number of complaints on Lucid's forum.

TLDR: owning a Lucid is a great experiment, as long as you know what you're getting into.
Click to expand...
I disagree. This sounds like a personal problem. Lucid's ratio of complaints doesn't appear to me to be any more than other vehicle forums. As a new car company, perhaps there is more forum engagement, but most of the threads are people coming out and trying to help each other.

Lucid is willing to tow the vehicle to the service center if you have a list of things that need to be done. Especially since you live a bit away from them. However, a 1-hour drive is negligible; in LA, a 1-hour drive is required for almost anything. Mobile service...

On a personal note, I bought my first Lucid in 2022 and have never looked back... except to see a Tesla trying to keep up... Having lived in rural Wyoming for a year, I understand this isn't the case for everyone, but 1 hour is not a lot of time.

@SteveF I think that a man blessed with only below-average patience would enjoy owning a Lucid. And I hope that you'll cut through the noise on this forum and get a Lucid of your very own. Coming from a BMW 540iMSport with approximately 460 miles of ICE range, I think you'll like the 500 miles of range the Lucid has. Most likely, you'll only notice it's an EV because you don't have to stop anywhere but at home for fuel.

i-need-fuel-i-need-gas.gif
 
45 minutes to service is no problem. Patience may be. I've given up on the mobile key and rely on the fob now. That has significantly lessened my stress level, but you really do need a lot a patience to deal with the car's quirks.
 
californiaboy935 said:
I disagree. This sounds like a personal problem. Lucid's ratio of complaints doesn't appear to me to be any more than other vehicle forums. As a new car company, perhaps there is more forum engagement, but most of the threads are people coming out and trying to help each other.

Lucid is willing to tow the vehicle to the service center if you have a list of things that need to be done. Especially since you live a bit away from them. However, a 1-hour drive is negligible; in LA, a 1-hour drive is required for almost anything. Mobile service...

On a personal note, I bought my first Lucid in 2022 and have never looked back... except to see a Tesla trying to keep up... Having lived in rural Wyoming for a year, I understand this isn't the case for everyone, but 1 hour is not a lot of time.

@SteveF I think that a man blessed with only below-average patience would enjoy owning a Lucid. And I hope that you'll cut through the noise on this forum and get a Lucid of your very own. Coming from a BMW 540iMSport with approximately 460 miles of ICE range, I think you'll like the 500 miles of range the Lucid has. Most likely, you'll only notice it's an EV because you don't have to stop anywhere but at home for fuel.

View attachment 30116
Click to expand...
I'm not sure what you are disagreeing with. All problems are personal problems.

"On a personal note, I bought my first Lucid in 2022 and have never looked back [...]"
 
marsarbu said:
It's one thing if you get 10 complaints on Hyundai's forum, and a completely other matter if you get the same number of complaints on Lucid's forum.
Click to expand...
I don’t agree with this conjecture. I don’t think problems scale with the number of cars produced. It is entirely possible (and at a minimum, as possible) that there are simply 10 of each car that have problems (using your number for the sake of argument).

I don’t know why it would necessarily scale with the number of cars produced. In fact, one could argue it should theoretically decrease with the scale of cars produced, so if there are 10 complaints for both, Hyundai is doing a much worse job! (I’m not saying that’s true, because we are making these numbers up, of course - but I don’t think the logic holds)

At first blush, one might think this means you have a higher percentage of getting a car with problems, but that also isn’t true. You have precisely the same chance - 1/10.

People extrapolate from small numbers and anecdotal evidence all the time, usually to their detriment :)
 
borski said:
Jump in. The forums amplify negative things and not enough people post their positive experiences (because they don’t seek out forums). The same is true of every car forum.

Most cars are great, and while there are some bugs in the software, they are quirks/annoyances.

45 min is not far from a service center; I’m about 40 min from mine (on a good day).
Click to expand...
This.

As with everything, people complain when something goes wrong, but if everything is well, people cruise along and forget about posting positive experiences. I think mostly because when something negative happens, people want to know if they're the only ones or if it happened to someone else and what steps others took to fix it.

I'd ignore the negative stuff unless you have the exact same issue. In which case that thread may have a solution.
 
Have now owned my car going on 3 yrs. Early model and really no complaints. Software upgrades have resolved most issues. I would buy again without hesitation but I tend to keep cars for a while. I find myself drifting from the forum because I see new buyers come on a voice similar complaints. Most are software issues that they are not used to. Life is short - most of the minor issues simply arent worth the time to complain about - every car model has its quirks and unique issues. I love the car and look for reasons to take road trips.
 
Coho said:
Have now owned my car going on 3 yrs. Early model and really no complaints. Software upgrades have resolved most issues. I would buy again without hesitation but I tend to keep cars for a while. I find myself drifting from the forum because I see new buyers come on a voice similar complaints. Most are software issues that they are not used to. Life is short - most of the minor issues simply arent worth the time to complain about - every car model has its quirks and unique issues. I love the car and look for reasons to take road trips.
Click to expand...
Oh and regarding 45 minutes to a service center - it’s hard to be any closer. I live is Scottsdale and the service center is as well. It can take 45 min to get there!
 
So, OP, here are your choices:
A) Go ahead and ignore all the negative stuff, it's not really representative, the car is amazing, even if you have some issues you'll get over it fast. Best thing since sliced bread.
B) Do your homework, know that there is non-insignificant chance that your car might have some issues. If you're a driving enthusiast, you'll probably get over them. But if your expectations are to get a bug free car, with updates that don't break previous features, then you might be in for surprise.

Pick your reality.
 
marsarbu said:
So, OP, here are your choices:
A) Go ahead and ignore all the negative stuff, it's not really representative, the car is amazing, even if you have some issues you'll get over it fast. Best thing since sliced bread.
B) Do your homework, know that there is non-insignificant chance that your car might have some issues. If you're a driving enthusiast, you'll probably get over them. But if your expectations are to get a bug free car, with updates that don't break previous features, then you might be in for surprise.

Pick your reality.
Click to expand...
That is a false dichotomy. The actual reality is there will be some bugs and quirks, and that no car is perfect, but some are better for some people than others. How much those things bother you depends as much on you and your desires/expectations as the car. Define “non-insignificant”? Not zero? Sure; agreed.

Find me a perfect car that nobody has issues with and I’ll eat my shorts.

Nobody is pretending it’s perfect. It’s just also not garbage, and those are not the only two options.

Hyperbole is a bad habit.
 
borski said:
That is a false dichotomy. The actual reality is there will be some bugs and quirks, and that no car is perfect, but some are better for some people than others. How much those things bother you depends as much on you and your desires/expectations as the car. Define “non-insignificant”? Not zero? Sure; agreed.

Find me a perfect car that nobody has issues with and I’ll eat my shorts.

Nobody is pretending it’s perfect. It’s just also not garbage, and those are not the only two options.

Hyperbole is a bad habit.
Click to expand...
These are a distillation of the opinions on this forum. People that recommend the car enthusiastically and others that are more cautious. I'm not sure what the complication is. What are the alternatives?
 
45 minutes drive to your service center is nothing. You are actually lucky you are so close.
 
marsarbu said:
These are a distillation of the opinions on this forum. People that recommend the car enthusiastically and others that are more cautious. I'm not sure what the complication is. What are the alternatives?
Click to expand...
I’m arguing there is a spectrum, and that it isn’t bi-modal. But anyway, I’m getting pedantic, so I’ll stop.
 
Reliability of automobiles is directly related to the tech and features they have as well as the new innovation being implemented. If you want reliability, go buy a base Toyota Camry. It is a very reliable but very boring car. Toyota keeps their reliability high by sticking with tried and true basic tech, is very slow to roll out new innovations and updates its models on an every decade schedule.
 
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