No luck with calls. However, today finally I got an email stating that they don’t consider it as warranty claim. So that’s that. I have to figure out where to get the part and how to get it fixed. They haven’t offered me either to fix it at cost or a quote so that’s I can consider lucid to fix this (at a cost). Asked the question now and have to wait and seeOP: Have you attempted to call Lucid directly to report all of this and see how they plan to address it?