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QUESTION Prospective buyer questions

LucidGravityMike said:
Were you able to find out Lucid’s official scheduled service intervals? My guy at time of delivery told me explicitly there was none and shouldn’t be for EVs, and that was mostly a tactic by mainstream manufacturers to make more revenue. However I do see some reference to a free 2 year service if you bought before April 2026.
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It's in your owners' manual. Yearly intervals.
 
DeaneG said:
It's in your owners' manual. Yearly intervals.
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Yes, but even for my Air on the lease it was fairly under mileage, Services could login to the car remotely and check a lot of things, he basically said brining it in annually wasn't needed. But I was planning on a 2300 mile roadtrip and did it anyways....
 
borski said:
Yes.

Yes.

I think you mean “hold” vs “roll,” and yes. The only time it changes is if the setting changes, which can happen (rarely) after a software update. So after an update, just check that setting.


Aside from a second row squeak which is largely unresolved (we have it too), it’s completely silent. You can work around the squeak by (ironically) misaligning the 2nd row seats slightly; just move one of them forward or back by an inch or two.

Otherwise we haven’t had any other issues with alignment or anything like that.

Wr had a couple missing clips on some interior trim, but that was remedied in a few minutes, and I suspect that was because we got an early vehicle.


I’m in NorCal, and for me it hasn’t been bad, but we also keep the (extremely good) Lucid sunshades in during the really hot months. They’re perforated, so you still get light and a bit of view, but far less heat.

Some people also tint their windshields for better heat protection. I did this on my Air but haven’t felt the need to ok the Gravity. We did tint the side windows though which helped with heat rejection.


They’re incredibly effective. And they look great.


It varies. The sunshades are the obvious easy solution for the summer months. If you don’t like the look, tint them. If you find it’s still bad, do both.

We’re happy with just the sunshades.


No. IMHO, it’s just more things to break.


No, because it has a button on the exterior. Even if I’m holding bags, I just hit the button with a finger and it’s fine.

When there were keyfob issues more frequently, this was a bit more of a bother if the car didn’t recognize the fob.

I’ve never owned a car with “kick to open” but in every one I’ve rented it worked only like 25% of the time. YMMV, of course, and I don’t have a lot of experience with it.

Not annoying, in part because we don’t use them often. But also, you get used to the motion. I can do it blindfolded now lol.


Nah. It’s a little heavy, but not so heavy that it’s hard for me.

It is harder for my wife, so you’ll likely get varying opinions on this.

They’re small? Lol.

I wear polarized sun glasses but haven’t had issues with the visors.


Honestly? Not very many. We will very occasionally have a glitch where one screen is on the wrong “app” and will have to reselect it, but I think that’s happened twice ever?

Before 3.6.0 there were more software issues. Now, we honestly haven’t run into very many.

We’ve had one service visit. Here is the list:

Gravity service issues
  • Second row squeaks when at highway speeds
  • Rear AC whistles.
  • Seat belt recall check
  • Trim piece in passenger footwell is falling (clip)
  • Driver side massage stops working after a while; right side stops working
  • New gravity DE rear badge
  • Replace wheel covers with DE wheel covers (bear)
  • Seat cover/airbag recall (NHTSA 25V855000 / Lucid SR.25.05.0)
  • Driver seat jerks when reclining backward
  • Redundant light error (intermittent, but frequent)
    • When this happens, turn signal cameras also go out, and lane changes trigger lane keep assist (steering wheel vibrates) even when the turn signal is on.
  • Passenger seat button adjustment sticks (lube)
  • Driver door window not closing
  • Charger door doesn’t open all the way (lube)
All except the top one were fixed in a single visit. They tried to fix the top one but I don’t know that there is a solution yet. There will be one though.


Previously? Amazing.

Recently, as you’ve likely read, wait times can be very long. Parts availability for service centers is relatively quick. For body shops, it can be a bit longer.

Lucid is very aware this is a problem and is working on fixing service. It used to be awesome. I have hope it will be again.

FWIW, the service *teams* and *techs* are spectacular and really care.


Without a doubt. There is still no other car that compares in almost any metric.

And I’d get a DE again, despite the depreciation. It is an incredible driver and I cannot see us giving it up except to get into a smaller vehicle. It’ll be hard to convince us unless that smaller vehicle drives as well.


We looked at the EV9; huge car, but relatively little space on the interior. That killed it for us.

My wife hated the EQS SUV styling, and I hated how it drove.

The R1S is a fantastic car, but drives well “for a truck,” whereas the Gravity needs no such qualifier. It just drives well, even compared to many vehicles outside its class.


Yes. I’m not worried about the company, though I know some others are. Even if it failed, which I don’t think it will, the engineering means the company would get bought, not killed.

Lucid needed a corporate turnaround. We’re all hopeful Silvio succeeds.


The exposed mechanisms is mildly annoying, even though I personally love the look (I’m a fan of “industrial” interior design too)

The reason is because items, not fingers, get under the seat sometimes. This is true in any car, and the exposed mechanism makes things easier to retrieve, but it also means things can full under there a bit easier, too.

The rest has been a non-issue (for us), though they’re all valid criticisms of the car.
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Agree 100% with @borski and I am 21,000+ miles into my Gravity journey since August 2025.

We also have an R1S - they’re really not comparable (to me). My wife drives the R1S. Gravity has noticeably more cargo space in real life and on paper and it is the only car where my kids will sit in third row and not complain. They refuse third row of R1S. Too tight. But R1S is a solid car.

We will only buy EVs from EV-only companies so I can’t speak to the others except to say friends who have them say they rarely get OTAs.
 
Vizard said:
The dealership landscape is weird, we went to look at Volvo XC90 phev
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My two cents on an old thread. Not sure if Vizard moved forward, but had a meh experience of our own in a recent XC60 PHEV T8 test. Test drives are so important. I'd argue more so here, as Volvo interiors feel as good as they look, but what others say about the driveline hand-off we noticed as well. XC60 PHEV is near 4,600 pounds, pushed by 18KWh, yet it wasn't soft. I won't disrespect PHEVs, as a previous Volt owner. Volts were 3600lb, pushed by 16KWh. There, it did the job, you couldn't beat a 7 second 0-60, but "normal" EV driving was good, more plush than the Volvo and could be operated without gas for months. What's sad, to me, about what PHEVs became is how EREV never got its due. Whether not enough KWh's, and thus KW's, to move a Volvo, or even stepping into the Range Rover's ~38KWh (also tested), the all-electric sections of today's PHEVs frequently disappoint.
 
exxxviii said:
Never heard of Delivrd until now, and it is super intriguing. I bought my last car from a broker, and I figured out there are generally two kinds of services. One is a broker that has a standing relationship with several dealerships and pre-established pricing. They do not negotiate, because that already occurred when they set the relationship. They have lower fees and can tell you up front what the price will be. The downside is that they can only work with their specific dealers or brands. The other is an advocate that does the negotiation on your behalf. Their prices are higher, and the price may not be known until the deal is negotiated. It seems like Delivrd is like the latter, but maybe a bigger organization versus just a local guy.

One of my massive attractions to the new form automakers (Lucid, Rivian, and Tesla) is that I can bypass the time wasting and get what I believe is a fair price. That is very difficult with a legacy automaker unless you have a lot of time to waste or use a broker.
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This piece of the thread is particularly interesting to me. I test drove a Gravity in May and it moved to the top of my list for potential new cars. But, I am so disappointed in the interaction with the Lucid sales specialist that I have almost given up on the brand. Maybe I'm thinking about this wrong??? They offered me the option of test driving with or without the sales specialist. I said that I preferred to drive with the specialist so that they could point out features of the car and educate me. They joined me for the drive and spent the whole time peppering me with personal questions 'Where do you live? Where do you work? How long have you lived there? ....' When I asked questions about the car and the brand, I got shallow and inconsistent answers. At one point they said that navigation required a monthly $100 subscription and at another point they said it was a 1 time initial price. After test-driving Rivian, BMW, Volvo, Lexus, & Mercedes, I emailed the sales specialist with 'I'd like to order this config. What is the best price you can get me?' A day or 2 later, had not gotten a reply and I sent the request again. I got 'Here is the link to the available inventory'. I looked (again) at the available inventory and nothing matched what I was looking for. I emailed the sales specialist and this time they responded with a link to a specific vehicle in the available inventory. It was the same color but otherwise didn't match my config at all. I emailed again... (I'm wondering why I need to work so hard to buy a $115K car at this point). This time the sales specialist said I could order what I wanted on the website and it would come when it came and whatever incentives were offered at that point would apply. I asked about service - looking for reassurance about how/where/at what cost I would get service for the vehicle. The sales specialist responded with the phone number to schedule service.... Is this what you've experienced? Do you really prefer this to a traditional dealer? Walking into Mercedes is like walking into a spa for pampering. I'm struggling with this upfront 1st impression of Lucid customer Service.
 
Desert Quilter said:
Do you really prefer this to a traditional dealer? Walking into Mercedes is like walking into a spa for pampering. I'm struggling with this upfront 1st impression of Lucid customer Service.
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There is a ton to unpack here, but the high-level is that you approached Lucid with a set of legacy expectations that do not apply in this new business model.
  1. The person you met with is not a sales associate, it is just a product advisor to help educate you and demo the cars.They are not directly involved with the sales process. (Sounds like you had a mediocre one, though.)
  2. "What is the best price you can get me?" is not a valid question with the new form automakers. They are non-negotiation pricing, and their process is intended for you to order online and purchase directly with Lucid, not the local Studio.
  3. They may have available inventory that matches your build, but again, that is all meant for you to search online without needing to work through a human.
  4. Service is a separate operation and woefully underwater with Lucid.
  5. "Walking into Mercedes is like walking into a spa for pampering." The intent is that you rarely to never have to walk into a dealer, so the idea pampering is obsolete.
  6. Lucid is probably the worst and least mature of the major new form automakers, so it is not representative of this shift. Polestar (albeit they are going away), Rivian, and Tesla are orders of magnitude ahead of Lucid in both the showroom and service experiences.
The industry is generally shifting toward non-negotiation pricing, but it is a slow shift. Eventually, you will just click and order and not have to suffer through the opaque price discovery. Some people love it, I find it a colossal waste of my time. Since a typical BEV does not require much to any service, the issues of service are greatly diminished. Though with Lucid in its current state, it is good to live near a service center if you are considering purchase.
 
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Desert Quilter said:
This piece of the thread is particularly interesting to me. I test drove a Gravity in May and it moved to the top of my list for potential new cars. But, I am so disappointed in the interaction with the Lucid sales specialist that I have almost given up on the brand. Maybe I'm thinking about this wrong??? They offered me the option of test driving with or without the sales specialist. I said that I preferred to drive with the specialist so that they could point out features of the car and educate me. They joined me for the drive and spent the whole time peppering me with personal questions 'Where do you live? Where do you work? How long have you lived there? ....' When I asked questions about the car and the brand, I got shallow and inconsistent answers. At one point they said that navigation required a monthly $100 subscription and at another point they said it was a 1 time initial price. After test-driving Rivian, BMW, Volvo, Lexus, & Mercedes, I emailed the sales specialist with 'I'd like to order this config. What is the best price you can get me?' A day or 2 later, had not gotten a reply and I sent the request again. I got 'Here is the link to the available inventory'. I looked (again) at the available inventory and nothing matched what I was looking for. I emailed the sales specialist and this time they responded with a link to a specific vehicle in the available inventory. It was the same color but otherwise didn't match my config at all. I emailed again... (I'm wondering why I need to work so hard to buy a $115K car at this point). This time the sales specialist said I could order what I wanted on the website and it would come when it came and whatever incentives were offered at that point would apply. I asked about service - looking for reassurance about how/where/at what cost I would get service for the vehicle. The sales specialist responded with the phone number to schedule service.... Is this what you've experienced? Do you really prefer this to a traditional dealer? Walking into Mercedes is like walking into a spa for pampering. I'm struggling with this upfront 1st impression of Lucid customer Service.
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I went through similar. I persisted and got the car and regret it almost every day. And just gets worse after that. Service is catastrophic.
I still prefer direct to consumer though. I bought my BMW from a dealership and it was fixed price, shipping was still a fiasco, but BMW service has been professional and timely and excellent, the exact opposite of Lucid in every way.
 
socktucker said:
I went through similar. I persisted and got the car and regret it almost every day. And just gets worse after that. Service is catastrophic.
I still prefer direct to consumer though. I bought my BMW from a dealership and it was fixed price, shipping was still a fiasco, but BMW service has been professional and timely and excellent, the exact opposite of Lucid in every way.
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A counterpoint - I bought the Gravity and am loving it every day after nearly 8 months of ownership.

I set up a test drive, walked in, test drove, decided to buy (canceling my Tesla Model X order that was in production and near delivery), had a pleasant conversation with the sales associate about all my options, placed the order, and walked out. I expressed interest in a DE but none were available at the time. The sales associate reached out to me when one became available, going above and beyond (shoutout to Jacqueline at the Valley Fair showroom in Santa Clara, CA). Totally stress free and it took little time.

My last ICE vehicle purchase was miserable. I came loaded with Kelly Blue Book information and as much research on pricing as I could find in a spreadsheet. I spent 6 hours negotiating with sales, who would run every offer up the chain and come back with a counteroffer. Line item by line item. I recall there was an “advertisement/showroom” fee, which I kept rejecting. I ended up with a good price (I think), but it was hell. I negotiated, not because I enjoyed it, but because I knew all the prices were padded just for negotiation.

My Gravity hasn’t been problem free, and it’s true that service is in a rough state right now. However, I understand they are overloaded and are doing the best they can, so I’m willing to meet them 1/2 way and have patience with the wait times and time in service. Loaners help quite a bit.

There is nothing like the Gravity on the market - it really is the best damn car and worth putting up with some growing pains, IMHO. I do think Lucid is getting it together and things will get better, but it will take time.
 
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I've got a BMW iX lease that expires in six months. When I was in LA at Christmas, I test drove the Gravity at the Torrance studio. The associate (or whatever their title is) was professional and engaging. When I told him that I had around $10,000 left on my lease, so there's no way I'd get a new car, he joked with me (it was obvious that he wasn't being serious) that $10k wasn't THAT much.

My frustration is that their web search tool seems pretty terrible. It seems like I'll look for a certain car and get some results, and then I switch to higher end specs, and a less expensive vehicle shows up. And why are there still 2026 Gravities showing up when you look at "available 2 weeks from now?"

That said, I live 250 miles from the nearest service center, but I'll probably get one in King of Prussia around Christmas time, and drive it back to Savannah.
 
sgrenald said:
I've got a BMW iX lease that expires in six months. When I was in LA at Christmas, I test drove the Gravity at the Torrance studio. The associate (or whatever their title is) was professional and engaging. When I told him that I had around $10,000 left on my lease, so there's no way I'd get a new car, he joked with me (it was obvious that he wasn't being serious) that $10k wasn't THAT much.

My frustration is that their web search tool seems pretty terrible. It seems like I'll look for a certain car and get some results, and then I switch to higher end specs, and a less expensive vehicle shows up. And why are there still 2026 Gravities showing up when you look at "available 2 weeks from now?"

That said, I live 250 miles from the nearest service center, but I'll probably get one in King of Prussia around Christmas time, and drive it back to Savannah.
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Lucid's IT hasn't been the best. They're making management changes to improve it. For now, some patience with Lucid's website is required.

They over produced some car configurations in the 2026 model year. Fortunately, they are virtually identical to 2027 model year cars.
 
DeaneG said:
Lucid's IT hasn't been the best. They're making management changes to improve it. For now, some patience with Lucid's website is required.

They over produced some car configurations in the 2026 model year. Fortunately, they are virtually identical to 2027 model year cars.
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I was in King of Prussia back in April and asked them about the difference, and they just said it was the included options. I think they added "X dollars" of options as standard on the 2027 models and then raised the price "X dollars."
 
socktucker said:
Because they have thousands of them sitting around unsold. Gonna be a good fire sale soon.
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Well...I am still debating the iX3, but it'll probably come down to "what's available in 4 months." So if the iX3 is available for a decent lease, then I will probably go that route. My local BMW dealer isn't even sure if they'll have a test car by the end of the year. What I EXPECT will happen is that the iX3 will either be in short supply, have an expensive lease, or both. And I also expect, as you say, some great deals on the Gravity. I live 250 miles from the nearest Lucid service location, and 2.5 miles from the nearest BMW dealer. But the Gravity is looking pretty likely right now.
 
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