question

Yesterday I had a 100A service added to my garage with a 100A breaker and connected the Lucid Connected Home Charging station. Dip switches set to UUUD. Today I tested it out and received 17 kW charging speed. The documentation/advertising says it should be 19.4 kW. I realize this is...

It’s 23 degrees out. I plugged in to a 6kw charger about 3 hours ago, but charging speed has still not risen above 1kw, and I’m still getting the cold battery warning. Shouldn’t it have warmed up by now? Do I have to go back to the car to manually turn on battery preconditioning?