I’d say layoffs to the service department are starting to have an effect…

[hmp10]

Wow that is unacceptable all around - sorry you have to deal with this nonsense. Between you and hmp10 it’s been a real sugarshow for sure.

At least all my problems reside mostly in the Gravity's software, and I still have some hope on two fronts: the problems I'm seeing are occurring in enough cars that I now think there's not some deeply-buried hardware issue unique to our cars behind them, and they're also ubiquitous enough that Lucid will be under pressure to keep chasing them down.

The kinds of issues @socktucker is seeing are alarming on a different level. They suggest a service organization that is trimming capacity while load is soaring. In the four and a half years I've owned Lucids, service has been the constant highlight of a phenomenal automotive engineering house that sometimes stumbled in the factory but really strove to get things set to rights in the service center . . . until lately.

And it's a big, big worry.

 

[Spaceship]

Yep..... It's not a good look for Lucid at all and it seems to be getting worse than better. My friend had a couple of recalls on his Rivian and also needed a steering wheel replaced due to the leather or whatever it is peeling. He dropped it off at 8am and by 11am he's getting a call to say his car is ready to pick up. If this was Lucid between 8am and 11am they would've just moved the car to the garage to sit for a week.

I won't compare to Audi, Mercedes, BMW etc. as they're very well established. have had decades to get it right and have huge dealer networks but Rivian? Started the same time as Lucid and just seem to have their shit together much better than Lucid in many areas it seems. Lucid must be creating a lemon law nightmare for themselves by keeping the cars for so long, so I don't know why they're so eager to take a vehicle and just let it collect dust for 1 to 2 weeks before even starting to work on it.

The Service Center network is nowhere near ready for the midsize unless they overhaul the entire process. As mentioned the other day, I'm not booking my car in for the recall as I don't want them to keep it for two weeks for what is probably 1 to 2 days work (being generous). It can wait until I have a list of other things that need to be addressed.

I'd add Rivian was very similar to Lucid in 2024. Appointments were months out and when they did take your vehicle, it could sit on the lot for weeks and no updates.

In 2025, likely prepping for R2 in 2026, they have significantly improved their service footprint. Before, the ATL SC took appointments for all the neighboring states. They were overwhelmed and you could tell. Now, they have 2 ATL SC along with several new service centers in Florida, North Carolina and South Carolina. I could get an appointment within a few days comfortably with plenty of options on where to drop it off.

If Lucid expects to release the midsize next year, they REALLY need to start expanding their current SC footprint. Rivian was very forthcoming about their expansion plans and at least we knew there was a light at the end of the tunnel. Lucid needs to release a monthly newsletter or something and a roadmap how to get past this. Lucid has only a SC in Roswell, GA which handles a lot of the volumes of the nearby states like it did for Rivian back in 2025. Haven't heard of any expansion plans nearby which is concerning at this point in the game.

I think like all of us here, I really want Lucid to succeed, but they make it difficult to keep confidence with the company. A buddy of mine and myself are actually looking at getting a used Air and paused after the EE video detailing the still present software issues. Now we are having pause given the issues with the service centers. I want to pull the trigger so bad but these stories also shake the confidence of any would be customers as well.

 

[gaskiller]

How much money you lose on them?

A lot, but I'm averaging down every paycheck so not bothered. Opportunity to own more stock. I actually more than tripled my position over the past couple of years. And looking to quadruple this year.

 

[gaskiller]

Dropped my Gravity off at Houston Service Center 2 weeks ago for second row seat issues as well as a couple of other smaller issues. In the time since I drove off the lot with a Mercedes loaner, I have had absolutely zero contact from Lucid. I have periodically checked location of my car via app and it has not moved from its spot in back of storage lot behind service center.

Lucid wants to compete in the luxury car market. I have driven mostly Mercedes, Audi and BMW for past 20+ years. Physically, my Gravity is very on par (and in many case better) than my past Mercedes. The service experience with Mercedes is about a 9 out of 10. For Lucid, I would give service a 3 out of 10. The only positive is that they gave me a decent loaner (Mercedes GLS 450) although I would have preferred a Lucid or other EV with current gas prices. With Mercedes I get a text within 1 hour of dropping car off with contact info from the service rep. I then get a follow up call within 24 hours, even if they for some reason have not gotten to the car yet. The rare time I have had to wait for multiple days or more than a week for repair, I would get regular updates every couple days.

Yes, my Gravity is a phenomenal car to drive but if Lucid service does not improve significantly in near future, I will drop it like a hot potato when the lease expires in 2 1/2 years (along with most other lease holders.)

Maybe service center personnel issue, I got texts every day with an update. Its not universal. Definetly something Lucid needs to standardize.

Bit like saying my dealer botched a repair and saying entire manufacturere dealer network is crap. You are making the mistake of a rightfuly disgruntled customer.

 

[gaskiller]

Update as I prepare to send it back, they broke the clips for the rear trunk weatherstrip and just left it, found the clip for the headliner down inside the door.

Unbelievable. View attachment 38074View attachment 38075View attachment 38076Clips are broken on both sides and they didn’t replace the single use two sided tape (lol) so it’s just flapping there.

They definitely fixed the road noise tho the new door seal made it whisper quiet.

Like I said, they read your posts....better to stay quite....

 

[gaskiller]

I have never leased a car and only did this with the Gravity due to being unsure of lifespan of the company and build quality questions on Gravity. To be honest, I have really enjoyed my GGT and with the exception of the software issues which seem to be resolving, the only semi-serious hardware issue I have had are the second row seats. I usually buy and keep 8-10 years but usually try to get max extended warranty I can get (especially as I have moved up market from Hondas/Toyotas to Mercedes/BMW). If used prices were halfway close to my residual at lease end I might be inclined to buy out, but with current state of service and Lucid not offering extended warranties, there is no way I would risk owning this car post warranty.

Think about money saved on servicing. I calculated rather than spending another 40k-50k buying a new car, I just keep my present Lucid another 4-5 yeras. Save 5k in servicing costs, save 5k in vehicle registration ( in AZ based on yearly market value of car, goes down roughly 16% a year). The 10k saved pays for any repair. And I save the 40-50k from buying a brand new car.

Anyway you cut it, it doesn't make sense to sell a highly depreciated luxury car, unless you want the latest features....but for Lucid they conrinually improve the product. It's not like a ICE car, so that doesn't cut into the picture.

So. I'm keeping mine a decade....mostly because it drives so great, I've hardly had any issues, software improved greatly and the above reasons.

 

[gaskiller]

I'd add Rivian was very similar to Lucid in 2024. Appointments were months out and when they did take your vehicle, it could sit on the lot for weeks and no updates.

In 2025, likely prepping for R2 in 2026, they have significantly improved their service footprint. Before, the ATL SC took appointments for all the neighboring states. They were overwhelmed and you could tell. Now, they have 2 ATL SC along with several new service centers in Florida, North Carolina and South Carolina. I could get an appointment within a few days comfortably with plenty of options on where to drop it off.

If Lucid expects to release the midsize next year, they REALLY need to start expanding their current SC footprint. Rivian was very forthcoming about their expansion plans and at least we knew there was a light at the end of the tunnel. Lucid needs to release a monthly newsletter or something and a roadmap how to get past this. Lucid has only a SC in Roswell, GA which handles a lot of the volumes of the nearby states like it did for Rivian back in 2025. Haven't heard of any expansion plans nearby which is concerning at this point in the game.

I think like all of us here, I really want Lucid to succeed, but they make it difficult to keep confidence with the company. A buddy of mine and myself are actually looking at getting a used Air and paused after the EE video detailing the still present software issues. Now we are having pause given the issues with the service centers. I want to pull the trigger so bad but these stories also shake the confidence of any would be customers as well.

I'm perplexed why they havent mentioned any new massive service expansion to support the midsize and the Gravity. They really need to get moving on it. What do you say Mr. Napoli?

 

[socktucker]

At least all my problems reside mostly in the Gravity's software, and I still have some hope on two fronts: the problems I'm seeing are occurring in enough cars that I now think there's not some deeply-buried hardware issue unique to our cars behind them, and they're also ubiquitous enough that Lucid will be under pressure to keep chasing them down.

The kinds of issues @socktucker is seeing are alarming on a different level. They suggest a service organization that is trimming capacity while load is soaring. In the four and a half years I've owned Lucids, service has been the constant highlight of a phenomenal automotive engineering house that sometimes stumbled in the factory but really strove to get things set to rights in the service center . . . until lately.

And it's a big, big worry.

And they’re keeping Winterhoff as COO for some reason.

 

[BrianBigNFun]

Maybe I'm lucky but I had 2 very pleasant experiences with service in KoP PA
Had the wheel replaced 1st time around and got a Gravity loaner and it took 2 days
Had the console replaced and the frunk tweaked the 2nd time, ended up with an Air pure and it look 3 days (one day longer than expected)

all repairs are fine and working

 

[tmichael]

I'm perplexed why they havent mentioned any new massive service expansion to support the midsize and the Gravity. They really need to get moving on it. What do you say Mr. Napoli?

"It's day one"...

And they’re keeping Winterhoff as COO for some reason.

because he is an operational manager, not a perfect fit to be responsible for sales, marketing, financial, etc. just look at the strengths of new CEO. He an integrator, builder of companies, not products.

 

[socktucker]

Like I said, they read your posts....better to stay quite....

They can see what a great job their service department did then.

 

[socktucker]

"It's day one"...

because he is an operational manager, not a perfect fit to be responsible for sales, marketing, financial, etc. just look at the strengths of new CEO. He an integrator, builder of companies, not products.

Their operations are a disaster

 

[tmichael]

I truly believe we are a valued source of information to lucid and @marqie is a valued resource for communicating our comments and feedback to upper management.

 

[HC_79]

And they’re keeping Winterhoff as COO for some reason.

The guy hasn’t even been given a chance to sit down and warm his seat. He’s not just going to come in day 1 and fire people. If any changes to leadership are going to happen I wouldn’t expect it until he’s gotten to the root of the problem and who (if anyone) is to blame.

I’m just glad they got fresh eyes into the company and didn’t promote from within so that’s definitely a step in the right direction.

 

[borski]

Like I said, they read your posts....better to stay quite....

Nonsense. @socktucker has had real issues, and while he can be, ahem, spicy at times, I am fairly certain he has likely been pleasant to the service teams. He’s the first one to say they’ve all been well meaning and kind.

That doesn’t mean he’s suddenly been converted into having a great experience.

This forum is for all, not just praise or criticism alone.

It just has to be fair, and sarcasm aside, @socktucker is generally fair.

 

[borski]

Maybe I'm lucky but I had 2 very pleasant experiences with service in KoP PA
Had the wheel replaced 1st time around and got a Gravity loaner and it took 2 days
Had the console replaced and the frunk tweaked the 2nd time, ended up with an Air pure and it look 3 days (one day longer than expected)

all repairs are fine and working

Based on my “ear to the ground,” yours is the far more common experience. Which is what makes @socktucker’s unusual, and also why we attempt to keep him (and others) from overgeneralizing.

But emotions are emotions.

 

[borski]

The guy hasn’t even been given a chance to sit down and warm his seat. He’s not just going to come in day 1 and fire people. If any changes to leadership are going to happen I wouldn’t expect it until he’s gotten to the root of the problem and who (if anyone) is to blame.

I’m just glad they got fresh eyes into the company and didn’t promote from within so that’s definitely a step in the right direction.

I could not agree more.

And the answer may end up being that nobody is to blame, and that *process* is the issue. We shall see.

 

[borski]

Their operations are a disaster

This is too broad a statement to even remotely be true.

A COO is responsible for managing a company's day-to-day administrative and operational functions, acting as the second-in-command to the CEO. They translate the CEO's high-level strategy into actionable, efficient, and profitable operating plans.

That doesn’t make them, necessarily, a good CEO, nor does it mean they get to override the CEO.

 

[Bdr100]

Maybe service center personnel issue, I got texts every day with an update. Its not universal. Definetly something Lucid needs to standardize.

Bit like saying my dealer botched a repair and saying entire manufacturere dealer network is crap. You are making the mistake of a rightfuly disgruntled customer.

Unlike conventional car dealers which are independently owned (and so therefore you should expect some differences from one to another), Lucid owns and operates all of its service centers. Having these significant differences from one Lucid service center to another is an indication that there is not appropriate guidance/monitoring coming down from corporate to individual service centers. So yes, I do blame the manufacturer.

 

[doubletwist]

I could not agree more.

And the answer may end up being that nobody is to blame, and that *process* is the issue. We shall see.

I have to disagree on this one.

Processes don't just exist in a vacuum. If the processes are the problem (and I 100% agree that they are a significant problem), somebody (or a committee of somebodys) is responsible for putting the processes in place, and somebody, et al., are responsible for not recognizing the issues or failing to fix the problematic processes.

Now I'm not saying that person or persons need to be immediately fired or anything.

Based on my experience in IT, you don't immediately fire the guy/gal who accidentally caused an expensive production outage. Why would you fire them right after they just got such an expensive training/learning experience. Now they (and the rest of the team) know better and probably won't do it again.

You only fall back on during them if they fail to learn from their mistakes or show a willful disregard for doing things properly.

I have no insight into the inner workings at Lucid to know which is which, but hopefully the new CEO takes the time to properly determine the people who are worth keeping and those who are worth replacing.

Rushing into a decision on either direction doesn't seem wise to me.

Then again I'm just an aging IT guy who has avoided management duties like that plague, so what do I know?