I'm having a REMARKABLY similar experience.
Turned in my 2023 Air Touring after end of my 18-month lease + 2-month extension, turned in on 6/9/25 when revised lease end date was 6/10/25. I was (barely) below my mileage limit. Car was 100% perfect, not a single door ding, no curb rash, video shot of everything at turn-in (Millbrae) with closeups of every inch of car and each tire/wheel, everything inside, etc. for my own security (based primarily on what I've read here on this thread).
So I expected and hoped to get a bill for the $450 termination fee that I knew was part of my lease.
Got letter 6/16 with a $200 excess Wear & Tear charge... not bad, but I was curious what that was actually for since I believed car was perfect. Total bill was for $709.31 ($450 known & agreed termination charge + $200 wear & tear + tax). Fine, again not bad, but curious what the $200 was for. Logged in to retrieve the inspection report at provided URL, system wouldn't produce it - just said "contact your leasing company".
Called Lucid Financial, not to argue, just to inquire about that charge. Just like
@dapellegrini the agent I finally reached was confused about me calling to pay the bill. She said "your account shows closed, paid off in full, no balance due." She said she didn't even have a way to take a payment on that lease as there's no balance due.
She investigated further and could access the photos and the report shows nothing wrong with the car inside or out but "the tires showed 'wear' for a charge to me of $200." Not sure why they'd have excess wear on a car with 9100 miles on it and 19" wheels (always should be less wear on a car with smaller wheels)... I suspect it was just all they could find to try to charge me something. Whatever, I can live with it, curse BofA and this 3rd party lease inspection companies, but life too short to get upset over $200.
But they now can't take
any payment from me, despite this letter saying I had 30 days to make the requierd payment! No way to pay online on my LFS account... says account closed, $0 balance. No way phone agent can take a payment for same reason.
I suspect one of 3 things:
- their system is slow, and soon the $709 due will be posted to my LFS account. (been 3 weeks now, and letter received weeks ago, so not sure why it's not showing on my account). I'll make payment with mild grumbling, but will still request seeing the photos of those "excessively worn tires".
or
- I'll now get turned over to a bill collector with potential serious damage to my credit for not paying the bill by 30 days from date of letter, despite my TRYING today to do just that and LFS saying there's no way for them to process a payment! That will begin a big fight for sure. I've documented every call, letter, photo, video, and document in case a fight is to start.
or
- POSSIBLE: I leased a new 2025 Lucid Air right around turning in the 2023. Maybe, like some other luxury brands, Lucid took a look and just cancelled out these minor charges as a courtesy since I was leasing a brand new expensive car from them. I hope this is true, i'll be so impressed if that's the case, and will post deserved kudos for Lucid here for that generous dispensation. Would be nice to see a complimentary post about LFS here on this thread!
Time will tell...