iOS app charging verification issue

[fredp]

I've searched the forum and could not find this issue. My wife continues to have EA authentication problems when attempting to charge the car at an EA station. The credit card info is correct.
She has an Apple iPhone 14 pro, iOS 18.5. Has anyone else experienced this problem. and offer some suggestions to resolved.
After 2 years she's ready to get rid of the car.

I have no issues when charging at EA but have an Android phone.

 

[segbrk]

Are you saying you have no issue charging the same car? I don’t understand how a phone is involved here. If you’re using the Lucid charging plan, your car should auth to EA and EA should auth to Lucid. No phone involved unless that doesn’t work.
Can you describe what’s happening in more detail?

 

[EZEVDriver]

I have had almost no problems, except once, recently, when the card seemed to have been charged, eg. I received an email with a $27 amount. I called Lucid CS and they told me to remove the card and put it in the Lucid account again. I used a different card, just to be sure, and I had no issues authenticating with it and zero charges. But, the $27 charge never posted to my credit card account. I have an iPhone 12 Pro.

 

[fredp]

Are you saying you have no issue charging the same car? I don’t understand how a phone is involved here. If you’re using the Lucid charging plan, your car should auth to EA and EA should auth to Lucid. No phone involved unless that doesn’t work.
Can you describe what’s happening in more detail?

We use the Lucid app to authenticate the charging session with EA as we have complimentary charging with EA. The app on the phone is used for this.

 

[Unmutual]

We use the Lucid app to authenticate the charging session with EA as we have complimentary charging with EA. The app on the phone is used for this.

You should only need to use the app if plug-and-charge isn't working. It should start charging when you plug in at EA.

 

[Johnny]

I agree with @Unmutual that you shouldn't have to use the Lucid app to start a free EA charging session. I never had had to do that. I just drive up to an EA station and plug in. After a brief electronic handshake between the Air and the station the charging session just starts.

 

[fredp]

An update. First I might have been too hasty in posting this. After I posted this, I spoke with my wife who walked me through what she does, and I think it's how she's using the app when charging. Next time she charges the car I will go with and she what she does and correct if need be. Stay tuned.

With respect to plug and play, my understanding is as of the first of the year or there abouts, the process changed whereby you select the charging station to authenticate because you get charged after 10 minutes of idle time if you don't disconnect.

 

[Dr.E]

I've searched the forum and could not find this issue. My wife continues to have EA authentication problems when attempting to charge the car at an EA station. The credit card info is correct.
She has an Apple iPhone 14 pro, iOS 18.5. Has anyone else experienced this problem. and offer some suggestions to resolved.
After 2 years she's ready to get rid of the car.

I have no issues when charging at EA but have an Android phone.

I also have free charging and have to use the Lucid app to choose which charger I am at when I go the EA. There is one group of chargers where I live that I cannot get authentication from. I was told it was an EA problem by Lucid and a Lucid problem by EA. In any case, went to different set of chargers and there has not been a problem but as I stated above I have to use the Lucid app to choose what number charger I am at. As long as people are talking about charging, has anyone ever received anything close to 350 kw at a fast charging station. The most that I have got is around 180.

 

[segbrk]

With respect to plug and play, my understanding is as of the first of the year or there abouts, the process changed whereby you select the charging station to authenticate because you get charged after 10 minutes of idle time if you don't disconnect.

I've never heard of such a thing. It should still be plug and play. If all you're doing is choosing the station/stand number in your Lucid app it sounds like your account/payment info is set up, but something is broken with plug and play. It's been a while since I heard of any problems with this, but you may need Customer Care to push a new PnC (plug and charge) certificate to your car?

 

[segbrk]

As long as people are talking about charging, has anyone ever received anything close to 350 kw at a fast charging station. The most that I have got is around 180.

There are many other threads about this, but yes. Even in my Touring, which has a lower max charge rate, I've seen 270kW briefly. It depends on your state of charge, how much you've preconditioned, and whether you're at a "balanced" 350 sharing the power with somebody else - these are labeled in smallish print on the unit if you look hard enough.

 

[borski]

An update. First I might have been too hasty in posting this. After I posted this, I spoke with my wife who walked me through what she does, and I think it's how she's using the app when charging. Next time she charges the car I will go with and she what she does and correct if need be. Stay tuned.

With respect to plug and play, my understanding is as of the first of the year or there abouts, the process changed whereby you select the charging station to authenticate because you get charged after 10 minutes of idle time if you don't disconnect.

This is incorrect. You should only ever be prompted to open the app if PnC fails for some reason.

It should be seamless. There is no new process; there is still just the old process *if* it fails to authenticate for some reason.

 

[fredp]

As previously stated my experience same as DrE, with EA now charging idling fees for which we had to put a cc in the Lucid wallet, we no longer can do p-n-p we have to authenticate with EA in the Lucid app and select the exact charging station before charging commences.

 

[borski]

As previously stated my experience same as DrE, with EA now charging idling fees for which we had to put a cc in the Lucid wallet, we no longer can do p-n-p we have to authenticate with EA in the Lucid app and select the exact charging station before charging commences.

As previously stated, this is incorrect. I am not saying you did not experience this; I am saying this is not the typical or expected experience.

It will still do PnC, and it will still charge you idle fees via the card in your Lucid wallet. If it is not doing PnC, you need to talk to customer care or service so they can fix the certificate on your vehicle.

PnC authenticates with EA (or Tesla, if you use a Tesla supercharger with Gravity), and EA knows which charger you are at.

 

[fredp]

This is now typical for us not sure why it's not across the board. We received notice form Lucid about the changes btw them and EA earlier in the year.
Last time I say this we cannot charge with p-n-p anymore. We've had multiple conversations with EA and Lucid Care about this. It's how it is for us.
Here's from my Lucid account, under Wallet, "Your Lucid Wallet allows you to securely save payment methods. Doing so will enable Plug & Charge through Lucid Charging Service for Base Plan subscribers and simplify the payment process for Lucid subscriptions and services."

 

[borski]

This is now typical for us not sure why it's not across the board. We received notice form Lucid about the changes btw them and EA earlier in the year.
Last time I say this we cannot charge with p-n-p anymore. We've had multiple conversations with EA and Lucid Care about this. It's how it is for us.
Here's from my Lucid account, under Wallet, "Your Lucid Wallet allows you to securely save payment methods. Doing so will enable Plug & Charge through Lucid Charging Service for Base Plan subscribers and simplify the payment process for Lucid subscriptions and services."

I promise I’m not trying to fight you.

But that literally says that adding your credit card to your Lucid wallet will enable Plug & Charge. Every car, at the moment, is subscribed to the Base Plan Lucid Charging Service.

We all got the same note.

If you have added your card to the Lucid wallet, it should enable PnC.

Your Plug & Charge is broken. You should continue to bug customer care until they fix the EA PnC certificate on your car.

Aside: when Air eventually gets access to Tesla superchargers, you may have the same issue, depending on what the underlying cause is.

I understand that this is how it currently works for you. My point isn’t that your experience isn’t valid, but that that is not how it is supposed to work, and that you should get Lucid to fix it on your vehicle.