Volume decreases randomly for 5-10 seconds with volume control unresponsive...then goes back to normal.

[vinnyvino631]

Hi Everyone. I have a 2025 Touring with 1,700 miles on it. I started having an issue over the weekend while listening to Spotify through CarPlay. Randomly, the volume decreased for somewhere between 5-10 seconds, and then it returned to normal. It happened several times. When it happens, the volume knob becomes unresponsive. It's like what happens when you're using navigation and the audio decreases so you can hear the navigation prompts, but I wasn't using navigation. I tried rebooting the car (microphone and X button for 20 seconds while in park and the foot on the brake), but the reboot didn't help. I even did a factory reset...no change. This one has me stumped.

 

[Leftlane]

Were you getting a text or some other notification on your phone at the same time?

 

[Halodde]

This probably won't solve the problem since you said you were not using the nav. But just to be safe, try tapping the mute/speaker button on the map display. Even IIf the nav volume is turned all the way down but not muted, the music audio will be lowered during the time when the nav guidance would be playing. Hope this helps or you figure it out another way!

 

[segbrk]

Multiple nav apps on my phone do this to me as well. I have them all muted, can't stand voice instructions, but they still sometimes pause the music where there would be a voice instruction just to say nothing.

 

[borski]

Hi Everyone. I have a 2025 Touring with 1,700 miles on it. I started having an issue over the weekend while listening to Spotify through CarPlay. Randomly, the volume decreased for somewhere between 5-10 seconds, and then it returned to normal. It happened several times. When it happens, the volume knob becomes unresponsive. It's like what happens when you're using navigation and the audio decreases so you can hear the navigation prompts, but I wasn't using navigation. I tried rebooting the car (microphone and X button for 20 seconds while in park and the foot on the brake), but the reboot didn't help. I even did a factory reset...no change. This one has me stumped.

Are you running Waze in the background? Even if you don’t have a destination set and it isn’t navigating, if Waze is *open* in the background it will give you alerts by default, just as you drive, from the background.

Go into settings in the car and turn up the navigation volume (it’s a separate slider) so you can hear it, and check if you’re running Waze in the background on your phone.

 

[vinnyvino631]

Are you running Waze in the background? Even if you don’t have a destination set and it isn’t navigating, if Waze is *open* in the background it will give you alerts by default, just as you drive, from the background.

Go into settings in the car and turn up the navigation volume (it’s a separate slider) so you can hear it, and check if you’re running Waze in the background on your phone.

Great suggestion, but I wasn't using waze or any type of navigation app. I even went through my phone to close out all applications and it still happens. It's so strange.

 

[vinnyvino631]

Were you getting a text or some other notification on your phone at the same time?

No texts or notifications...I'm not that popular lol.

 

[vinnyvino631]

This probably won't solve the problem since you said you were not using the nav. But just to be safe, try tapping the mute/speaker button on the map display. Even IIf the nav volume is turned all the way down but not muted, the music audio will be lowered during the time when the nav guidance would be playing. Hope this helps or you figure it out another way!

That does make sense, but yeah, I wasn't running any type of navigation.

 

[vinnyvino631]

Multiple nav apps on my phone do this to me as well. I have them all muted, can't stand voice instructions, but they still sometimes pause the music where there would be a voice instruction just to say nothing.

Yeah that makes total sense. It's so strange because I didn't have any navigation running at the time.

 

[segbrk]

In that case all I can suggest is trying that phone in a different car, and/or no phone connected in your Air. My strong suspicion is still that the car is just doing what the phone tells it to do (for some reason), so it'd be helpful to confirm that.