I am a current Model S owner planning to make the change to Lucid Air Touring. I have been very excited about the current incentives and found one on the lot in Denver that meets my specifications. This will require me to fly to Denver to pick it up and then drive home (7-8 hour drive plus charging).
I made arrangements with Lucid internal sales to pick up the car on Sunday 3/30. I booked a flight. I paid the $500 hold fee. I received confirmation of my appointment. I was then contacted by sales and told that Colorado law does not allow cars to be picked up on Sundays. Strange but true.
It is quite difficult for me to arrange the 1.5 days away from work to fly to Denver for this type of trip. It was unusual that I had a day between now and the end of March that worked. So I asked that given the circumstances would they let me pick it up on 4/1 as I could make that day work, however much less conveniently than the original 3/30.
Long story short they refuse to do so. The Denver sales manager apparently cannot understand why I can’t get there before 3/31 and is not willing to hold it one additional day. I understand quarterly numbers and goals, but in this case I had a deal done and ready to go and it was an error made by Lucid not me.
This experience is making me question the entire thing. I love the product, but I am putting a great deal of trust in this company to provide service to me when I live 500 miles from the nearest service center, and this attitude from the sales team does not inspire confidence.
I made arrangements with Lucid internal sales to pick up the car on Sunday 3/30. I booked a flight. I paid the $500 hold fee. I received confirmation of my appointment. I was then contacted by sales and told that Colorado law does not allow cars to be picked up on Sundays. Strange but true.
It is quite difficult for me to arrange the 1.5 days away from work to fly to Denver for this type of trip. It was unusual that I had a day between now and the end of March that worked. So I asked that given the circumstances would they let me pick it up on 4/1 as I could make that day work, however much less conveniently than the original 3/30.
Long story short they refuse to do so. The Denver sales manager apparently cannot understand why I can’t get there before 3/31 and is not willing to hold it one additional day. I understand quarterly numbers and goals, but in this case I had a deal done and ready to go and it was an error made by Lucid not me.
This experience is making me question the entire thing. I love the product, but I am putting a great deal of trust in this company to provide service to me when I live 500 miles from the nearest service center, and this attitude from the sales team does not inspire confidence.
