Hi mcr16 I'm told you may be able to assist. I've been told that the app for Lucid shows your vehicle,upgrade options,& allows you to see your VIN. I'm told that because I purchased 3rd party and I'm not the original owner I don't have access to the complete features in the app. I reached out to sales where I learned that the dream drive premium/dream drive pro was on a trial on my vehicle with the first owner, the first owner didn't elect to retain the feature so the feature was disabled. I contacted sales to inquire about my options of enabling the features that is equipped on the Touring Trim. I was told because I am not the original owner & I am not able to purchase any upgradeable options.