What to Include When Submitting SW Feedback

[marqie]

Thank you to everyone who has taken the time to share software feedback with us at [email protected]. Your insights play an important role in helping us enhance your ownership experience.

When submitting software feedback, please be sure to include the following details to help the team with their review:

• VIN
• Software version
• Timestamp of the concern
• Any additional context or relevant information
• Pictures if available (can be super helpful)

We will reach out if additional information is needed. If your vehicle requires service, please contact your local Service Center directly. For other support, contact Lucid Customer Care at [email protected] or 1‑888‑995‑8243.

Thank you again for your continued partnership.

Hello, I am bumping this as a friendly reminder to include all pertinent information in your emails to [email protected]. The two most important items are your VIN and a timestamp for the concern. Without this information, our engineers unable to respond to your feedback.

Please share this reminder with other owners. Your help reinforcing the message is much appreciated.