Very poor experience with purchase of a car cover from the Lucid Store

[msaunders9430]

This was my assumption when buying my Lucid Air. I also hoped that, instead of having to order one with a credit, they would just give me one at the delivery. When I was taking delivery I asked about it and the delivery person said he couldn't guarantee they were in stock, but he would check. It turned out they did have one right there so they just gave me the one they had so I never had to even order it.

Funnily enough, I am actually ordered one online too that I am going to pay for. I am going to use the mobile charger as my at home charger, I am not going to bother getting a hardwired one. I still want to have one I can keep in the car for emergencies though.

So they gave you a mobile charger at delivery. No credit issued.
And you have ordered an additional mobile charger to keep in your car.

Correct?

Seems like Lucid would keep a certain number of both chargers in showrooms. However, I have no idea of showroom storage capacity.

I may ask my SA to order one a few weeks ahead of my delivery.

Thanks for sharing your experience.

 

[TonyLieske]

So they gave you a mobile charger at delivery. No credit issued.
And you have ordered an additional mobile charger to keep in your car.

Correct?

Seems like Lucid would keep a certain number of both chargers in showrooms. However, I have no idea of showroom storage capacity.

I may ask my SA to order one a few weeks ahead of my delivery.

Thanks for sharing your experience.

Yep, once the one I ordered arrives I’ll have two. One for in the car and one in my garage.

From the reaction of the person at the delivery center I suspect most people don’t ask for a charger and I don’t think they offer them unprompted.

There are plenty of cheaper options on Amazon, but I liked that the lucid charger in its carrying case fits perfectly into a spot in the trunk. I also like that is has an adapter for L1 and L2 charging as well as an available adapter (as an extra purchase) for vehicle to vehicle charging.

 

[LuvLucy]

So I could have had a free mobile charger has I only asked at delivery?

Here I am with 2 of the wrong car covers, no responses back from the store on the covers (again) and a mobile charger that I paid for as told to and can't retro the code on (or use for anything else) - no responses on that either from the delivery associate who told me she would handle it. I'm tempted to call my CC company and just have them sort the store orders out. It's a good thing the car itself is great, LOL.

Is there a phone number for the store? Not the generic customer care one (‭+1 (888) 995-8243‬) I don't want to trouble them, but if the store never reads email ([email protected]), I probably need to talk to someone.

Store... read your emails, it's pretty simple. If you don't, don't publish an address.

 

[Jstaal]

sorry to hear about your mobile cord issues. Fwiw I think it is crazy that they no longer include the 120/240v mobile charger 2024 was the last model year where they were included along with the $1000 credit for lucid level 2 charger. The mobile cord deletion isnt just lucid though, i just took delivery of a Silverado Ev work truck, and they included in the frunk a mobile cord carry bag but it was empty.

 

[Drew46]

I received a $1000 credit for charging accessories. Having the same concerns about being able to charge from day 1, I simply called ahead and asked them to put the cable in the trunk for me at delivery. Its a shame that they didn't work that out better for you. Who wants to get a new car and then not be able to drive it for a whole without using public charging stations (few near me). As you said, you can always order a cable with the credit and then return the one you bought but that seems like a lot of extra cost and effort for both sides to get to the same result. I don't think, however, that you will have a leg to stand on trying to reverse the charge which is a completely valid and authorized charge on your part.

 

[Leftlane]

The higher end EV companies should really just price the vehicle to include a home charger and installation like Ford was doing to drum up sales. That would take a big unknown(and a potential PITA) off the customer’s plate. Throw in the charger and up to $1000 towards the installation - would build up plenty of goodwill too. How any maker selling electric cars doesn’t include ANY charging cords is beyond me.

 

[msaunders9430]

The higher end EV companies should really just price the vehicle to include a home charger and installation like Ford was doing to drum up sales. That would take a big unknown(and a potential PITA) off the customer’s plate. Throw in the charger and up to $1000 towards the installation - would build up plenty of goodwill too. How any maker selling electric cars doesn’t include ANY charging cords is beyond me.

Or at least the option of having a charger included with the purchase. Some customers may already have a charger or prefer another brand.

Main takeaway; do your homework!

 

[borski]

Below are a few posts where members reference a $1000 code/credit.
The second one is where you reference the code/credit.

• https://lucidowners.com/threads/2025-charging-update.10741/post-238183
• https://lucidowners.com/threads/2025-charging-update.10741/post-238194
• https://lucidowners.com/threads/in-home-charger.10414/post-231258

There definitely was, from my email right after I picked up the car last November:

"Your charging accessory credit - You are invited to use your $1,000 Charging accessory allowance before 5/3/2025.¹"

I used it to get the mobile charger, V2V cable, and the 14-30 adapter (which I will likely never use, unless a VRBO rental has one for a dryer in the garage). Only was good for charging accessories, but those 3 items came to the better part of that $1k.

Same for me. It was $1000

I stand corrected!