Very poor experience with purchase of a car cover from the Lucid Store

[LuvLucy]

I have been having tremendous difficulties with the Lucid Store.

I purchased an Indoor Car cover (the lightweight black Lycra one). Twice now they have shipped me the OUTDOOR cover (Heavy Nylon beige fabric in a black bag, will scratch paint, not Black lycra).

First time they would not respond at all to emails on the order (2 times over a week) - I had to escalate via customer care chat.

They seem to have serious fulfillment issue - the boxes I have received both have a small sticker with a bar code on the outside labelled “Indoor cover”, but these are very, very clearly not indoor covers - they are the very heavy light beige canvas outdoor covers, not the lightweight indoor black lycra cover that I purchased.

Has anyone else had similar problems? How do I get this fixed? Also, I purchased a charger prior to delivery, but was sent the $650 code 2 days after delivery. No one including my delivery associate seems to know how to handle this (issue a credit or anything). Who in their right mind would want to buy a $100K electric car, wait until a few days after delivery, then place and order for a charger and then wait a week to be able to drive it???

Here's a pic of the covers I have received (not indoor)

 

[Westchester Air]

Sorry you're having a problem!

From the Lucid store, I only ordered the mobile charger (with the rebate) and the shades for my glass canopy. It was a very smooth transaction for me. I was able to enter the rebate # when ordering the charger.

Hopefully customer care can help you out and make the transaction as smooth as possible...at this point. And good luck with your new AT!

 

[marqie]

I have been having tremendous difficulties with the Lucid Store.

I purchased an Indoor Car cover (the lightweight black Lycra one). Twice now they have shipped me the OUTDOOR cover (Heavy Nylon beige fabric in a black bag, will scratch paint, not Black lycra).

First time they would not respond at all to emails on the order (2 times over a week) - I had to escalate via customer care chat.

They seem to have serious fulfillment issue - the boxes I have received both have a small sticker with a bar code on the outside labelled “Indoor cover”, but these are very, very clearly not indoor covers - they are the very heavy light beige canvas outdoor covers, not the lightweight indoor black lycra cover that I purchased.

Has anyone else had similar problems? How do I get this fixed? Also, I purchased a charger prior to delivery, but was sent the $650 code 2 days after delivery. No one including my delivery associate seems to know how to handle this (issue a credit or anything). Who in their right mind would want to buy a $100K electric car, wait until a few days after delivery, then place and order for a charger and then wait a week to be able to drive it???

Here's a pic of the covers I have received (not indoor)

I am sorry to hear about your experience. Would you mind sending me your contact info via direct message? I will follow up with our retail team.

 

[thyname]

I have ordered three times from Lucid store. Multiple items. Every single time I got what I ordered, packed well, and very fast shipping.

I don’t mean to be a jerk, but everyone knows how the credit for the charger works here. You get the code after the delivery. You would know if you took the time to ask the sales rep. It’s clear and simple. It sounds like you had no clue about the credit, and you learned about it after the fact, and now you want your money back. I know we are all humans, busy humans, and probably we should take responsibility for what we don’t have the time to do the homework. At a cost of course

 

[LuvLucy]

I don’t mean to be a jerk, but ….

Leave shiny footsteps

 

[LuvLucy]

FWIW my sales assosciatr prompted me to order the charger when I did. And said I should get it before delivery and have it install so I was ready. But you know everything.

 

[LuvLucy]

I have asked Lucid to back patch the credit - over a week ago as to not have to return the order (silly) or dispute either charge with my CC company- also silly. I have gotten no response in over a week.

I’m not taking a $650 “larnin lesson”, rest assured.

 

[msaunders9430]

FWIW my sales assosciatr prompted me to order the charger when I did. And said I should get it before delivery and have it install so I was ready. But you know everything.

If your sales associate advised you to order the charger before delivery, seems like you are due the $650 credit against your advised purchase.
Just for clarification, you received a $650 credit, not $1,000?
I've read several places on the forum about a $1,000 credit toward charging accessories.

 

[LuvLucy]

I am sorry to hear about your experience. Would you mind sending me your contact info via direct message? I will follow up with our retail team.

marqie - thank you so much for your very generous offer, I'll give it through this week on the regular channel (I emailed them agin this week) and if I don't get a response again I'll reach out to you for help. It may just be easier to return all of my orders. I think literally they have the indoor covers mislabelled in inventory (plain black box ) and have the wrong barcode on it. Both boxes I've received have the same barcode label - but outdoor covers.

 

[LuvLucy]

If your sales associate advised you to order the charger before delivery, seems like you are due the $650 credit against your advised purchase.
Just for clarification, you received a $650 credit, not $1,000?
I've read several places on the forum about a $1,000 credit toward charging accessories.

The credit coder I have is good for $650.

Yep the sales associate advised to order before delivery (and said the lead time was long, as did the store website said 4-7 days) so I ordered the week of delivery as to have one with the vehicle (and not be sitting with a dead car).

I guess worst case scenario for the charger is I will have to place a new order for a second charger with the code, then return the first order - which seems silly to need to do and not forthright. I'm also planning to get some other things (graphite all weather mats, maybe tire repair kit and sunshades) so as a backup I could use the code there or just sell it on here as others have done.

 

[WeighingGravity]

May I ask why the credit comes only after delivery? Does this have something to do with legislation? It doesn't make a heck of a lot of sense. Apologies if this has been answered elsewhere.

 

[Westchester Air]

so as a backup I could use the code there or just sell it on here as others have done.

FYI, I believe the "rebate code" will only work on "charging equipment" which in effect means either the Lucid charger or the mobile charging cable. As I mentioned earlier, I had no problem ordering the mobile charging cable (with rebate) and the shades for the canopy, so perhaps it might be easiest for you to return all and just reorder with rebate code?

 

[LuvLucy]

You are right - the code will not work 'Coupon does not apply' when trying to use it with non charging equipment. Thanks for the heads up.

 

[msaunders9430]

It's interesting that your code is for $650.
I've read other places on the forum about $1,000 codes. Perhaps those no longer exist.

I also read somewhere on this forum that the reason the code/coupon is not valid until after delivery is because in a case where a customer does not accept delivery, the discount has been provided to a possibly cancelled purchase. Maybe others can expound, but that is what I read on this forum.

The fact that the sales person did not tell you that the code was limited to charging accessories is unacceptable. And yet, it is also another reason that customer research, through this forum and elsewhere, is beneficial. This forum is amazing. The network of existing customers provides just as much and sometimes more information than sales reps provide.

@LuvLucy if I knew my Gravity was in production, I'd buy your code from you. However, I'd need to also know that Lucid is not releasing a newer version of their LCHS. The current LCHS probably works with a Gravity, but if a newer version has benefits over the current version, I'd want the newer one.

Lucid needs to improve this situation. Customers are basically limited to buying the LCHS or the mobile charger instead of charging equipment AND other accessories. When my Gravity goes into production, I will ask my sales advisor about the possibility of me adding the LCHS to my order or even a separate order placed before delivery, to which the credit can be applied after delivery.

@LuvLucy I hope this situation is resolved favorably for you.

 

[borski]

It's interesting that your code is for $650.
I've read other places on the forum about $1,000 codes. Perhaps those no longer exist.

There has never been a $1000 code for Lucid, to my knowledge.

I also read somewhere on this forum that the reason the code/coupon is not valid until after delivery is because in a case where a customer does not accept delivery, the discount has been provided to a possibly cancelled purchase. Maybe others can expound, but that is what I read on this forum.

Correct. The car is not sold and owned until delivery. The sale can be rejected at any time prior to that.

The fact that the sales person did not tell you that the code was limited to charging accessories is unacceptable. And yet, it is also another reason that customer research, through this forum and elsewhere, is beneficial. This forum is amazing. The network of existing customers provides just as much and sometimes more information than sales reps provide.

Agreed.

 

[Steveinarizona]

I am sorry to hear about your experience. Would you mind sending me your contact info via direct message? I will follow up with our retail team.

I gave up on getting a Lucid Air when the delays caused me to find an alternative that checked as many boxes for me as the Lucid Air (probably forever given my stenosis but the mid-view might be a possibility) . So I have a Genesis GV60 Performance and I am on the Genesis owners forum. I have always suspected that manufacturers secretly view the forums to see what their customers are saying but that is it. It is wonderful that Lucid has @margie as a visible corporate representative on the forum and one who often acts as an ombudsperson when regular approaches have failed.

There is no such person on the Genesis forum nor was there one on the two BMW forums that I used to participate in. Lucid owners are extremely fortunate to have @margie on this forum.

 

[msaunders9430]

There has never been a $1000 code for Lucid, to my knowledge.

Below are a few posts where members reference a $1000 code/credit.
The second one is where you reference the code/credit.

• https://lucidowners.com/threads/2025-charging-update.10741/post-238183
• https://lucidowners.com/threads/2025-charging-update.10741/post-238194
• https://lucidowners.com/threads/in-home-charger.10414/post-231258

 

[RAF42]

Below are a few posts where members reference a $1000 code/credit.
The second one is where you reference the code/credit.

• https://lucidowners.com/threads/2025-charging-update.10741/post-238183
• https://lucidowners.com/threads/2025-charging-update.10741/post-238194
• https://lucidowners.com/threads/in-home-charger.10414/post-231258

There definitely was, from my email right after I picked up the car last November:

"Your charging accessory credit - You are invited to use your $1,000 Charging accessory allowance before 5/3/2025.¹"

I used it to get the mobile charger, V2V cable, and the 14-30 adapter (which I will likely never use, unless a VRBO rental has one for a dryer in the garage). Only was good for charging accessories, but those 3 items came to the better part of that $1k.

 

[tonybot]

There definitely was, from my email right after I picked up the car last November:

"Your charging accessory credit - You are invited to use your $1,000 Charging accessory allowance before 5/3/2025.¹"

I used it to get the mobile charger, V2V cable, and the 14-30 adapter (which I will likely never use, unless a VRBO rental has one for a dryer in the garage). Only was good for charging accessories, but those 3 items came to the better part of that $1k.

Same for me. It was $1000

 

[TonyLieske]

Correct. The car is not sold and owned until delivery. The sale can be rejected at any time prior to that.

This was my assumption when buying my Lucid Air. I also hoped that, instead of having to order one with a credit, they would just give me one at the delivery. When I was taking delivery I asked about it and the delivery person said he couldn't guarantee they were in stock, but he would check. It turned out they did have one right there so they just gave me the one they had so I never had to even order it.

Funnily enough, I am actually ordered one online too that I am going to pay for. I am going to use the mobile charger as my at home charger, I am not going to bother getting a hardwired one. I still want to have one I can keep in the car for emergencies though.