FYI, my wife's family has had USAA insurance forever... Despite their stellarreputation, our experience with recent claims processing was not very good... My step daughter's car was badly vandalized and there was not much in doubt... USAA took forever to get the claim handled... Actually more than 5 weeks. Their adjuster was never available, and every call to their office resulted in 35-50 minutes of hold-time in the phone queue before we could speak with anybody. They finally totaled the car but it was very slow, and the process was quite frustrating. They seem understaffed and inefficient.
