Tow Mode missing from Dream Edition

ClearlyLucid

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Atlanta, GA
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2026 Gravity DE
Gravity DE Number
195
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OW6JOVYZ
So, I still don’t have the Tow Mode option on my Dream Edition pilot main menu after having the car for a month. Customer service originally said Tow Mode doesn’t appear until you insert the hitch into the receiver (I knew this was baloney). After doing that it still didn’t appear. I’m also missing Attachment Optimization from the Dream Drive menu. The Roswell, GA service center scheduled an appointment for me today. I figured they would interrogate the software and change a configuration setting. Quick fix, right? After arriving at the SC they ask me if I can leave the car and mention there is another DE in the back with the same issue they haven’t figured out with engineering in California. I wasn’t planning on leaving the car, but I mentioned I’m going out of town for two weeks on Wednesday and can leave it then, but they say they aren’t allowed to keep the car over 10 days (I know Gravities have been at SCs a lot longer than that). So, I’ve got a new appointment on Dec. 4th when I return. Hopefully, they’ll figure out why Tow Mode is missing on the other Dream by then and quickly apply it to my car.

Does anyone else have a Dream Edition with Tow Mode missing?
 
what CS probably meant is Tow Mode likely won't appear until the electrical connection to the trailer is made. That's what the manual states anyway. Could be a glitch happening there I suppose if the connection seems solid.

Or... now that you've said you'll be using that mode, maybe they'll start writing the code. ;)
 
what CS probably meant is Tow Mode likely won't appear until the electrical connection to the trailer is made. That's what the manual states anyway. Could be a glitch happening there I suppose if the connection seems solid.

Or... now that you've said you'll be using that mode, maybe they'll start writing the code. ;)
That isn’t true, though. My tow mode shows with nothing connected.
 
That isn’t true, though. My tow mode shows with nothing connected.
you're right I read it wrong. it says it'll automatically engage Tow Mode once an electrical connection is made, but that it can be manually selected as well. sorry about that.
 
I've got a different issue on my new GT (Dream Drive Premium) with the Tow Package related to Rear Attachment Optimization and Hitch Optimization. I don't tow a trailer, but do have a hitch mount bike rack with lights. The car does not know that the hitch receiver is installed and the bike rack is attached until the lights are plugged into the receiver on the car. Once the lights are plugged in, the car goes into Tow Mode. Tow Mode doesn't appear as a drive mode next to Smooth, etc., but the word "Tow" appears next to the PRND gear selection on the driver screen. The car assumes that I am towing a trailer and adjusts the Dynamic Range to reflect the reduction in range that one would anticipate from towing a camping trailer. Both the car and Owners manual say to switch out of Tow Mode if you aren't towing a trailer. Of course, all of the Dream Drive rear safety functions are disabled in Tow Mode. The Manual says to choose a normal drive mode if you aren't towing a trailer, then activate Rear Attachment Optimization Mode in the Dream Drive settings or Hitch Optimization Mode if you have installed the hitch receiver but not a rear attachment. The problem is that my Dream Drive settings doesn't have a toggle to turn on and off Rear Attachment Optimization Mode or Hitch Optimization Mode. When I shift to Smooth Mode, the center screen pops up a page that warns about towing a trailer without tow mode activated and gives a cancel/proceed option. When I proceed with deactivating Tow Mode, another screen pops up asking whether the hitch receiver is still attached, presumably to activate Hitch Optimization Mode, but Hitch Optimization Mode still doesn't appear in Dream Drive settings or anywhere else in the UI. Regardless of whether I tell the car that the hitch is attached or not, and regardless of whether the hitch and lights have been physically detached from the car, the Dream Drive settings say that all of the rear Dream Drive safety functions are disabled due to "Rear Attachment", even though nothing is attached and I told the car that when prompted. The Owners Manual says to manually deactivate Rear Attachment Optimization Mode and Hitch Optimization Mode in Dream Drive settings when the attachment and hitch are removed, but I can't, because they don't show up in my Dream Drive settings, so I have no way to reactivate the rear Dream Drive safety features after removing the bike rack and hitch.

The way that the Owners Manual addresses Rear Attachment Optimization and Hitch Optimization modes is confusing. On the one hand, the manual says that both modes are designed to allow the Dream Drive rear safety functions to take into consideration the distance that the hitch or attachments protrude from the back of the car for purposes of driver warnings and automated braking. On the other hand, it says that some Dream Drive functions may be deactivated when in Rear Attachment Mode. Either way, the Manual says to deactivate Rear Attachment Optimization Mode in Dream Drive settings when removing an attachment, which would presumably restore the rear safety functions that have been disabled, except I can't deactivate Rear Attachment or Hitch Optimization, because They aren't anywhere in the UI. I contacted service and the car has been at King of Prussia in service for almost a week. I assumed that my problem was that for some reason, Rear Attachment Optimization and Hitch Optimization just weren't installed on my car and that service could simply install them via update and give me back my car. Unfortunately, service has been telling me for the past several days that my issue is "being reviewed by the engineers." That has caused me to wonder whether this is just a problem involving software being inadvertently left off of my car or whether they are just now having to write the software related to Rear Attachment Optimization and Hitch Optimization to make them part of Dream Drive and make them work as described in the manual. Does anyone else have Rear Attachment Optimization and Hitch Optimization in their Dream Drive settings? Do those modes deactivate all of the rear safety functions when you turn them on? Thankfully, I took delivery of my car after the Key Fob and Console issues were fixed and have had very few software bugs to deal with. Just the key fob battery dying and an occasional rear steering unavailable alert, which service says Lucid is aware of and addressing in a future update. However, this Rear Attachment and Hitch Optimization thing are a problem and seem to have the engineers puzzled. Anyone else experienced these issues?
 
So, I still don’t have the Tow Mode option on my Dream Edition pilot main menu after having the car for a month. Customer service originally said Tow Mode doesn’t appear until you insert the hitch into the receiver (I knew this was baloney). After doing that it still didn’t appear. I’m also missing Attachment Optimization from the Dream Drive menu. The Roswell, GA service center scheduled an appointment for me today. I figured they would interrogate the software and change a configuration setting. Quick fix, right? After arriving at the SC they ask me if I can leave the car and mention there is another DE in the back with the same issue they haven’t figured out with engineering in California. I wasn’t planning on leaving the car, but I mentioned I’m going out of town for two weeks on Wednesday and can leave it then, but they say they aren’t allowed to keep the car over 10 days (I know Gravities have been at SCs a lot longer than that). So, I’ve got a new appointment on Dec. 4th when I return. Hopefully, they’ll figure out why Tow Mode is missing on the other Dream by then and quickly apply it to my car.

Does anyone else have a Dream Edition with Tow Mode missing?
What happened with your issue? Were they able to install Tow Mode for you? Does it show as a drive mode on your pilot screen? Do Rear Attachment and Hitch Optimization appear in your Dream Drive settings? As indicated above, I am having a similar issue with my GT.
 
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What happened with your issue? Were they able to install Tow Mode for you? Does it show as a drive mode on your pilot screen? Do Rear Attachment and Hitch Optimization appear in your Dream Drive settings? As indicated above, I am having a similar issue with my GT.
My missing Tow mode is still not resolved. I had a second appointment at the Atlanta (Roswell, GA) service center on Dec. 4th to address the issue. On Dec. 3rd the SC reached out to me and asked if I could bring in the car on the Dec. 16th because they were backed up in the shop. Because I didn’t need to tow or attach anything I was fine with moving the appointment if it helped them out. When I originally went to drop the car off in mid-November there was another Gravity in the back with the same problem. They said “they are working with engineering on it.” On this week’s call I asked if they had fixed that car. They said “no, it was still back there.” So, I told them to call me the day before I drop my car on the 16th to let me know if they have a fix for the problem. I don’t want to drop the car off if they’re still figuring it out. I assume, maybe wrongly, that this should just be a software configuration issue, where they quickly flip a switch in the software to tell the software that the car has the tow package option. I’m now worried that it’s something hardware related, e.g. a wiring harness missing or not plugged in.
 
My missing Tow mode is still not resolved. I had a second appointment at the Atlanta (Roswell, GA) service center on Dec. 4th to address the issue. On Dec. 3rd the SC reached out to me and asked if I could bring in the car on the Dec. 16th because they were backed up in the shop. Because I didn’t need to tow or attach anything I was fine with moving the appointment if it helped them out. When I originally went to drop the car off in mid-November there was another Gravity in the back with the same problem. They said “they are working with engineering on it.” On this week’s call I asked if they had fixed that car. They said “no, it was still back there.” So, I told them to call me the day before I drop my car on the 16th to let me know if they have a fix for the problem. I don’t want to drop the car off if they’re still figuring it out. I assume, maybe wrongly, that this should just be a software configuration issue, where they quickly flip a switch in the software to tell the software that the car has the tow package option. I’m now worried that it’s something hardware related, e.g. a wiring harness missing or not plugged in.
I just received an e mail from my Service Adviser that engineering sent the Service Tech a software update overnight that they are going to install today, then test the car. I really want to give a shoutout to Dana Helensky, my Service Adviser at King of Prussia PA. She has kept me informed daily about the status of my issue, even when there was no progress to report. Hopefully, the engineers have figured it out.
 
Just received an e mail from my Service Adviser at Lucid King of Prussia, who advised that the software update from the Lucid engineers successfully solved the missing Tow package software issue. Will let everyone know for sure after I get the car back on Monday.
 
Just received an e mail from my Service Adviser at Lucid King of Prussia, who advised that the software update from the Lucid engineers successfully solved the missing Tow package software issue. Will let everyone know for sure after I get the car back on Monday.
Great news! Yes, let us know it’s for sure fixed. Also, if you can get the name or revision of the update, that would be helpful for me to pass along to my service guys.
 
Great news! Yes, let us know it’s for sure fixed. Also, if you can get the name or revision of the update, that would be helpful for me to pass along to my service guys.
Just got the car back last evening. I haven't tried towing or attaching anything yet, but can confirm that the car now has a Tow Mode icon on the pilot panel next to the other drive modes and Rear Attachment Optimization and Hitch Optimization in the Dream Drive menu. The Service documents did not identify a name or revision for the service that was performed, but indicated that FTS case 01103548 was escalated to engineering and that FTS had FSEE push software to the unified cockpit controller (UCC) only and that the car now has Tow Mode and buttons in Dream Drive for Hitch Optimization. The document said that FSEE could not originally confirm missing software and said that all ECUs were up to date, so that is why they created the FTS case and escalated to engineering. I did request that my Service Adviser, Dana Helenski let Service in Roswell know what was done to fix the issue on my car so that they could fix the one already in Roswell and yours when it arrives. You might want to have your Service Adviser contact Dana at King of Prussia Service. Apparently, we aren't the only ones with this problem. Yesterday Out of Spec Reviews put out a YouTube video focused on towing with the Gravity and the car that Lucid loaned Out of Spec clearly didn't have the Tow Mode software. No icon on the pilot panel and nothing in the Dream Drive Settings menu. No access to any Tow Mode features. Kyle seemed only vaguely aware that some features were missing but was unaware that he had no access to most of the Tow Mode features because the software was missing. He knows now, because I told him in a comment under his video. I also informed Dana that Out of Spec's car was missing the software and she let Lucid management know, so hopefully they will get it fixed for everyone. Kyle has mentioned in several Out of Spec videos the litany of software glitches they have experienced with their loaner and said he plans to make a video on the Gravity software issues. Gotta be embarrassing for Lucid to have these software problems happening in such a public way.
 
Just got the car back last evening. I haven't tried towing or attaching anything yet, but can confirm that the car now has a Tow Mode icon on the pilot panel next to the other drive modes and Rear Attachment Optimization and Hitch Optimization in the Dream Drive menu. The Service documents did not identify a name or revision for the service that was performed, but indicated that FTS case 01103548 was escalated to engineering and that FTS had FSEE push software to the unified cockpit controller (UCC) only and that the car now has Tow Mode and buttons in Dream Drive for Hitch Optimization. The document said that FSEE could not originally confirm missing software and said that all ECUs were up to date, so that is why they created the FTS case and escalated to engineering. I did request that my Service Adviser, Dana Helenski let Service in Roswell know what was done to fix the issue on my car so that they could fix the one already in Roswell and yours when it arrives. You might want to have your Service Adviser contact Dana at King of Prussia Service. Apparently, we aren't the only ones with this problem. Yesterday Out of Spec Reviews put out a YouTube video focused on towing with the Gravity and the car that Lucid loaned Out of Spec clearly didn't have the Tow Mode software. No icon on the pilot panel and nothing in the Dream Drive Settings menu. No access to any Tow Mode features. Kyle seemed only vaguely aware that some features were missing but was unaware that he had no access to most of the Tow Mode features because the software was missing. He knows now, because I told him in a comment under his video. I also informed Dana that Out of Spec's car was missing the software and she let Lucid management know, so hopefully they will get it fixed for everyone. Kyle has mentioned in several Out of Spec videos the litany of software glitches they have experienced with their loaner and said he plans to make a video on the Gravity software issues. Gotta be embarrassing for Lucid to have these software problems happening in such a public way.
Thanks! This is great news. I’m glad they found a fix for your car. I’ll use this information to follow up with my SA.
 
Just got the car back last evening. I haven't tried towing or attaching anything yet, but can confirm that the car now has a Tow Mode icon on the pilot panel next to the other drive modes and Rear Attachment Optimization and Hitch Optimization in the Dream Drive menu. The Service documents did not identify a name or revision for the service that was performed, but indicated that FTS case 01103548 was escalated to engineering and that FTS had FSEE push software to the unified cockpit controller (UCC) only and that the car now has Tow Mode and buttons in Dream Drive for Hitch Optimization. The document said that FSEE could not originally confirm missing software and said that all ECUs were up to date, so that is why they created the FTS case and escalated to engineering. I did request that my Service Adviser, Dana Helenski let Service in Roswell know what was done to fix the issue on my car so that they could fix the one already in Roswell and yours when it arrives. You might want to have your Service Adviser contact Dana at King of Prussia Service. Apparently, we aren't the only ones with this problem. Yesterday Out of Spec Reviews put out a YouTube video focused on towing with the Gravity and the car that Lucid loaned Out of Spec clearly didn't have the Tow Mode software. No icon on the pilot panel and nothing in the Dream Drive Settings menu. No access to any Tow Mode features. Kyle seemed only vaguely aware that some features were missing but was unaware that he had no access to most of the Tow Mode features because the software was missing. He knows now, because I told him in a comment under his video. I also informed Dana that Out of Spec's car was missing the software and she let Lucid management know, so hopefully they will get it fixed for everyone. Kyle has mentioned in several Out of Spec videos the litany of software glitches they have experienced with their loaner and said he plans to make a video on the Gravity software issues. Gotta be embarrassing for Lucid to have these software problems happening in such a public way.
Does adaptive cruise control work for you now in tow mode? This is a must for me, so I was shocked when OOS Kyle said it was missing, then hopeful when you commented that the software was not up to date. I read the manual in detail and, whereas the section on Lane Change Assist says
NOTE: The feature will be
unavailable or function with
degraded performance if a trailer
or rear attachment is detected, or
if Tow Mode or Rear Attachment
Optimization is selected
there is no such note on ACC (or any other dream-drive feature). I take that to mean that ACC is supposed to work in tow mode. But docs are docs.
 
Just got the car back last evening. I haven't tried towing or attaching anything yet, but can confirm that the car now has a Tow Mode icon on the pilot panel next to the other drive modes and Rear Attachment Optimization and Hitch Optimization in the Dream Drive menu. The Service documents did not identify a name or revision for the service that was performed, but indicated that FTS case 01103548 was escalated to engineering and that FTS had FSEE push software to the unified cockpit controller (UCC) only and that the car now has Tow Mode and buttons in Dream Drive for Hitch Optimization. The document said that FSEE could not originally confirm missing software and said that all ECUs were up to date, so that is why they created the FTS case and escalated to engineering. I did request that my Service Adviser, Dana Helenski let Service in Roswell know what was done to fix the issue on my car so that they could fix the one already in Roswell and yours when it arrives. You might want to have your Service Adviser contact Dana at King of Prussia Service. Apparently, we aren't the only ones with this problem. Yesterday Out of Spec Reviews put out a YouTube video focused on towing with the Gravity and the car that Lucid loaned Out of Spec clearly didn't have the Tow Mode software. No icon on the pilot panel and nothing in the Dream Drive Settings menu. No access to any Tow Mode features. Kyle seemed only vaguely aware that some features were missing but was unaware that he had no access to most of the Tow Mode features because the software was missing. He knows now, because I told him in a comment under his video. I also informed Dana that Out of Spec's car was missing the software and she let Lucid management know, so hopefully they will get it fixed for everyone. Kyle has mentioned in several Out of Spec videos the litany of software glitches they have experienced with their loaner and said he plans to make a video on the Gravity software issues. Gotta be embarrassing for Lucid to have these software problems happening in such a public way.
Side note Dana is a great and responsive Service Advisor
 
Got my car back from the Roswell SC. Tow Mode & attachment optimization is now on the menu!
 
Lucid customer service says:
"No, adaptive cruise control will not work while the vehicle is in tow mode."

Very disappointing.
 
Lucid customer service says:
"No, adaptive cruise control will not work while the vehicle is in tow mode."

Very disappointing.
I badgered one of the Natick SAs and he in turn transitively badgered someone in an engineering group. The answer I got is that adaptive cruise while towing is on the planned feature list, but with no ETA yet.
 
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