Tidal app version

[Mzappy13]

I’m dealing with Tidal and Lucid with an issue that has just risen…lately, when I play a Dolby Atmos track on the native Tidal app, I get a notification that says, This selection will play in stereo only as this device does not support Dolby Atmos.

For the two months I’ve owned the Air Pure (yes…with SSP) Tidal and Dolby Atmos worked fine…about two weeks ago, I began to get the no DA message…

Here’s my question…Tidal support asked me for the version of the app my car is running. When I check the settings in the app, all I get is Tidal Hifi. Does anyone know how to see the version of the Tidal app past what I see? Lucid support has only suggested power cycle and level 2 resets…

Thanks in advance for your help!

 

[borski]

I’m dealing with Tidal and Lucid with an issue that has just risen…lately, when I play a Dolby Atmos track on the native Tidal app, I get a notification that says, This selection will play in stereo only as this device does not support Dolby Atmos.

For the two months I’ve owned the Air Pure (yes…with SSP) Tidal and Dolby Atmos worked fine…about two weeks ago, I began to get the no DA message…

Here’s my question…Tidal support asked me for the version of the app my car is running. When I check the settings in the app, all I get is Tidal Hifi. Does anyone know how to see the version of the Tidal app past what I see? Lucid support has only suggested power cycle and level 2 resets…

Thanks in advance for your help!

I recently got this a few times too, after one of the recent updates; but it does not happen every time. I suspect it is a Tidal bug.

The Tidal app (and the others) in the Lucid aren’t written by Lucid, but by their respective companies; in this case, Tidal.

You should report the bug to both though, which you did.

 

[TakeDuo]

Interesting. I have never received that message and I (almost) exclusively use Tidal and seek Atmos tracks.

 

[Joelaron]

since we're on the Tidal topic.. i've had my 25 airGT for about a week, and have nothing but issues with simple 'playback'. even with the car on wifi, or strong cell reception, i'll not be able to have a song play.. even if I hit play over again in the screen. advancing to another track.. will still not play.. turn the car off and on again.. then maybe it will play. often.. if it is eventually playing a track.. when it advances to the next song, it stops and i'm back pressing the ply button over an over to repeat the cycle of no music and me frustrated in traffic trying to get out of silence in the car. Also.. just a goofy question... do you think that the people that made the Tidal app for lucid.. did they test it in the car? cause it's some 2004 windows media player bad.

 

[borski]

since we're on the Tidal topic.. i've had my 25 airGT for about a week, and have nothing but issues with simple 'playback'. even with the car on wifi, or strong cell reception, i'll not be able to have a song play.. even if I hit play over again in the screen. advancing to another track.. will still not play.. turn the car off and on again.. then maybe it will play. often.. if it is eventually playing a track.. when it advances to the next song, it stops and i'm back pressing the ply button over an over to repeat the cycle of no music and me frustrated in traffic trying to get out of silence in the car. Also.. just a goofy question... do you think that the people that made the Tidal app for lucid.. did they test it in the car? cause it's some 2004 windows media player bad.

I have never, not even once, had that happen. Can you take a video?

Have you tried signing out of and back into Tidal in the car? And just to confirm, you’re using the built-in Tidal app, not through Carplay or Bluetooth?

 

[Joelaron]

I have never, not even once, had that happen. Can you take a video?

Have you tried signing out of and back into Tidal in the car? And just to confirm, you’re using the built-in Tidal app, not through Carplay or Bluetooth?

Here ya go… almost full bars. And this is EVERY time we use tidal. I have to turn off the car and back on for it to play again. https://share.icloud.com/photos/0f8k42LpInLHlKNm04X0tsDJA

 

[Joelaron]

I’ve signed out. In. All of the above. Just restarted my car again w a soft boot (ambient lights back on for new! Yay!). It’s still doing the same thing w not playing. Even if I advance a track or go to another playlist. What I did just discover.. if I go to Spotify and back to tidal.. THEN tidal works.

 

[borski]

Here ya go… almost full bars. And this is EVERY time we use tidal. I have to turn off the car and back on for it to play again. https://share.icloud.com/photos/0f8k42LpInLHlKNm04X0tsDJA

 

[Mzappy13]

Thanks for all the info…anyone able to find the version of Tidal in their car past Tidal Hifi?

 

[borski]

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Just watched the video. I’ve run into this only when I lose service. Next time this happens (as soon as it does) check to see if you have service?

Super weird though, I’ve only had it happen rarely, and only when I lose service. If it’s happening when you have service, I have no idea.

 

[TakeDuo]

I’ve signed out. In. All of the above. Just restarted my car again w a soft boot (ambient lights back on for new! Yay!). It’s still doing the same thing w not playing. Even if I advance a track or go to another playlist. What I did just discover.. if I go to Spotify and back to tidal.. THEN tidal works.

I use the same technique of going to Spotify and back over. Like @borski said tho, I only experience this when losing service or when the “Hey Lucid”circle/cloud has a line through it even with service.

 

[Joelaron]

Just watched the video. I’ve run into this only when I lose service. Next time this happens (as soon as it does) check to see if you have service?

Super weird though, I’ve only had it happen rarely, and only when I lose service. If it’s happening when you have service, I have no idea.

Thanks for having a look! Weird, right!? Kinda makes sense that it’s signal strength. The Bay Area is horrible for constant cell service. tried to make sure when I shot the mov (yes, dream drive was on) on the Golden Gate Bridge where cell reception is strong). Soon as I got to mill valley, tried again when FULL BARS and it worked fine. Then the interior ambient light went out again. lol! (Love the car so much aside from these little things!)

 

[borski]

I use the same technique of going to Spotify and back over. Like @borski said tho, I only experience this when losing service or when the “Hey Lucid”circle/cloud has a line through it even with service.

This is also my workaround the few times this has happened, fwiw.

 

[borski]

Thanks for having a look! Weird, right!? Kinda makes sense that it’s signal strength. The Bay Area is horrible for constant cell service. tried to make sure when I shot the mov (yes, dream drive was on) on the Golden Gate Bridge where cell reception is strong). Soon as I got to mill valley, tried again when FULL BARS and it worked fine. Then the interior ambient light went out again. lol! (Love the car so much aside from these little things!)

Okay, now I’m even more curious, as I live in the South Bay. If you come to a Lucids and Lattes or if you ever wanna grab a beer/coffee, I’d love to see if we can drive the same route and see if it happens to you!

 

[Mzappy13]

Just wanted to close the loop on this…after many emails with Tidal, they basically said…nothing we can do…it’s a Lucid problem. Made a call to Lucid Customer Care…was connected with a very helpful service rep…she said I was on her list for a recall repair…based on my build date…she was going to write a service ticket…KOP service center would be contacting me to set up a date…I was so surprised, I didn’t ask what it was they needed to do…when I set up the service visit, I’ll ask. Thanks for all the knowledge shared…I’ll post after I’m done with my visit.

 

[Chrry]

Here ya go… almost full bars. And this is EVERY time we use tidal. I have to turn off the car and back on for it to play again. https://share.icloud.com/photos/0f8k42LpInLHlKNm04X0tsDJA

I think it’s the song selection

Just Kidding! I have had that happen several times usually while using CarPlay (which made me quit using CarPlay for a few months) or when switching from Siri playing Amazon music to an in car app.

Since the update…. I am thinking about starting up Tidal again. Shutting down amazon/Apple Music and going for the Dolby atmos.

 

[Chrry]

Thanks for having a look! Weird, right!? Kinda makes sense that it’s signal strength. The Bay Area is horrible for constant cell service. tried to make sure when I shot the mov (yes, dream drive was on) on the Golden Gate Bridge where cell reception is strong). Soon as I got to mill valley, tried again when FULL BARS and it worked fine. Then the interior ambient light went out again. lol! (Love the car so much aside from these little things!)

Right!!!! The little things are annoying but the drive is…. Delicious.

 

[Babyrocko1908]

I love Atmos tracks but the Tidal app is in need of a complete overhaul. True story, early on when I got my car, Mom gets in, starts searching for a song in Tidal, finds the song, I freeze. Wanna know why? The Tidal app in the car doesn't show you if a track is the explicit or clean version. Guess which one she picked? Sorry Mom!

 

[ccarroz]

I love Atmos tracks but the Tidal app is in need of a complete overhaul. True story, early on when I got my car, Mom gets in, starts searching for a song in Tidal, finds the song, I freeze. Wanna know why? The Tidal app in the car doesn't show you if a track is the explicit or clean version. Guess which one she picked? Sorry Mom!

Haha.... Yeah tell me about it. I got Body by Megan thee Stallion with my mom and a 6 and 3 year old in the car....... I enjoyed it.... Mom.... . Not so much... Probably one of the best Atmos out there for this car though IMO

 

[Joelaron]

Okay, now I’m even more curious, as I live in the South Bay. If you come to a Lucids and Lattes or if you ever wanna grab a beer/coffee, I’d love to see if we can drive the same route and see if it happens to you!

I'd like to suggest that maybe we try and do a Lucid and Lattes at Skywalker Ranch. I can look into it.