Third row seat won't latch or stow properly

[DKD-CvilleVA]

The third row seat in our Gravity GT did not latch properly, the first time we tried to use it.
Then it would not stow away, appears to be skewed or mis-aligned.

I've called our service center in Richmond several times, never got a response. I'm also not able to schedule an appointment in the app.
It's not urgent but would like to get this fixed sooner rather than later. Might as well do the second row seating recall at the same time.

Any suggestions on how to get a service appointment scheduled would be appreciated. I will call again (and again).

 

[borski]

The third row seat in our Gravity GT did not latch properly, the first time we tried to use it.
Then it would not stow away, appears to be skewed or mis-aligned.

I've called our service center in Richmond several times, never got a response. I'm also not able to schedule an appointment in the app.
It's not urgent but would like to get this fixed sooner rather than later. Might as well do the second row seating recall at the same time.

Any suggestions on how to get a service appointment scheduled would be appreciated. I will call again (and again).

Just want to be clear that service is the right answer for this. As to how to get a hold of them, I’d keep calling. (And no, I don’t like that answer either)

Perhaps @marqie can send them a note.

 

[socktucker]

My loaner did that, I heard there’s a strap they add to it when they fix it.

 

[VLumina]

Call Lucid customer care if you can't reach the local service center

 

[DKD-CvilleVA]

Call Lucid customer care if you can't reach the local service center

Like this idea - found this phone number for Lucid Customer Care - 1 (888) 995-8243

Thanks!

 

[tmichael]

I'm sure you tried it, but I had to carefully pull the seat back up into normal position and then a couple tries to get it to "seat" properly in the floor. I normally keep it up, so haven't checked to see if the problem still exists. Certainly took too much attention to get it to lower properly.

 

[marqie]

The third row seat in our Gravity GT did not latch properly, the first time we tried to use it.
Then it would not stow away, appears to be skewed or mis-aligned.

I've called our service center in Richmond several times, never got a response. I'm also not able to schedule an appointment in the app.
It's not urgent but would like to get this fixed sooner rather than later. Might as well do the second row seating recall at the same time.

Any suggestions on how to get a service appointment scheduled would be appreciated. I will call again (and again).

I just DM'd you. Let me know if I can asisst.

 

[McCinEP]

I'm sure you tried it, but I had to carefully pull the seat back up into normal position and then a couple tries to get it to "seat" properly in the floor. I normally keep it up, so haven't checked to see if the problem still exists. Certainly took too much attention to get it to lower properly.

Same for me!

 

[DKD-CvilleVA]

Circling back on this thread to confirm that I was able to get a service appointment scheduled, in Richmond, VA for late July (which is my preference).
Calling the right person is the key. @marqie pitched in to help

I continue to be impressed with this vehicle and with the Lucid team. There are certainly growing pains and challenges, but every time, they rise to the occasion.
Love it!!