Thinking of an off lease Air, a few questions

[MorganB]

A few data points for my 4 years of ownership.

First 3 years in Dallas everything was mobile except HV battery replacement which they enclosed trailered the car to Houston. From booking to back home turn around was 1 week. Not this was all pre-gravity - pre long service waits.

Final year moved to Bay Area.

First service in bay was mobile. I think I waited maybe a week for them to come to my home. Second service was an HV battery replacement at Millbrae. 3 month wait time from booking to appointment day. 4 week turn around with loaner provided via enterprise ( got lucid air ). So clearly a big backlog.

Just called for annual service. Service year 2 and 4 are in service center. Year 1 and 3 is mobile Unknown wait time as they called me back same day but the person who schedules service had already left. This was late afternoon Friday . I’m expecting a call Monday. Apparently they are still backlogged.

Considering rocklin instead as they have next day appointments. But I have choice in my area. Lucid is working hard to clear backlog and staff up.

 

[DeltaV]

Thanks for all the perspective everyone, details sound a bit better than some of the initial comments, which is helpful. I'll have to see what I can find out about the Charlotte NC service center.

 

[doubletwist]

Any Southerners out there able to share experiences?

I've had experience with both KoP, and Houston (my 'home' service center).

Both were very friendly and eager to be helpful. Unfortunately, Houston is still pretty swamped and they had my car for about six weeks, and only 2 days of which was actually working on the car. But again, they were always understanding and helpful and professional.

I'm hopeful the new Dallas center will help things, and I REALLY hope corporate has plans to eliminate or improve some of the WILDLY inefficient processes and systems that are in place. They do need to increase locations and service techs, but even that won't help if they continue doing things in the most expensive and inefficient ways possible.