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The Long Goodbye

hmp10 said:
I remain impressed with Dlala's response.
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I will be too once I see some results for his efforts. Took them 10 months to acknowledge your profile issues when 2 vehicles are simultaneously on the road. I drive a cocktail shaker and I cannot even get them to respond to me, every attempt goes unanswered.
I'm dying to come back here soon and say I was wrong. Until then, I remain skeptical.
 
prgarg said:
Took them 10 months to acknowledge your profile issues when 2 vehicles are simultaneously on the road.
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Well, actually it didn't. Some time ago a Lucid employee who saw my first post about it contacted me for more information about it, and it was referred to the HQ software team. I then heard from the Miami Service Manager who sent a mobile tech to get a video of the behavior. The problem was not a lack of response but difficulty in figuring out a cause and a fix.

When Emad told me about the switch to a new platform architecture, I brought the problem up again hoping it might now be solvable. So maybe there's still hope on this one.
 
Can anyone explain in layman's terms what the "new platform architecture" means? I can only conjecture
 
prgarg said:
I will be too once I see some results for his efforts. Took them 10 months to acknowledge your profile issues when 2 vehicles are simultaneously on the road. I drive a cocktail shaker and I cannot even get them to respond to me, every attempt goes unanswered.
I'm dying to come back here soon and say I was wrong. Until then, I remain skeptical.
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I am sure @hmp10 is getting the VIP treatment because of his stature (owns multiple Lucid cars, knowledgeable, founding member of this website etc.). I think that's all fine. Hopefully, Emad/Lucid's response benefit not just @hmp10 but awaken Lucid to embrace the broader set of issues with their products in the field.

Without exaggeration, Lucid's survival is on a knife's edge. The plethora of issues with their current products and services and late to the game with mid-size, etc.. Lucid must course-correct to survive!

The next 6-8 months will delineate Lucid's fate!
 
I know some think that Lucid's response to me is just PR management. However, as I've posted previously, I've been to this rodeo before with cars having a large amount of problems or even one serious and intractable problem. I actually had to get rid of two of them for that reason: a C5 Corvette that repeatedly went into limp mode and an Audi S6 that could not hold a battery charge that no number of service visits could fix. And I had a Mercedes SL55 AMG that was in the shop more than it was at home, including two total failures of its brake-by-wire system.

But never in over 50 years of owning cars have I experienced the level and frequency of contacts I've had from senior people in the organization about my issues as I've seen with Lucid. And this goes back to early days with Zak Edson, once the head of Sales and Service, even before the first Air went into production.

I have been at times furious about the parade of issues we've had with these two Gravities. And I have thought Lucid made some serious missteps, such as beginning Gravity deliveries prematurely. And I still worry they're going to do the same with the Cosmos. And I have thought they came too late to the party for user software and didn't staff for its importance. But I have never thought Lucid didn't care.
 
BS8899 said:
I am sure @hmp10 is getting the VIP treatment because of his stature (owns multiple Lucid cars, knowledgeable, founding member of this website etc.). I think that's all fine. Hopefully, Emad/Lucid's response benefit not just @hmp10 but awaken Lucid to embrace the broader set of issues with their products in the field.

Without exaggeration, Lucid's survival is on a knife's edge. The plethora of issues with their current products and services and late to the game with mid-size, etc.. Lucid must course-correct to survive!

The next 6-8 months will delineate Lucid's fate!
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Very well said! Nothing wrong about hmp10's well deserved but late VIP treatment, quite the opposite. But it makes the rest of us with concerns feel totally ignored.
 
prgarg said:
Very well said! Nothing wrong about hmp10's well deserved but late VIP treatment, quite the opposite. But it makes the rest of us with concerns feel totally ignored.
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I don't think changing a platform will be just to cater to @hmp10 . It shows that they know there are issues and are actually working to fix them. Emad can't call everyone, so let's consider the call with @hmp10 as a call with everyone here no matter what your issues are. If Emad isn't focused on fixing issues all owners are facing, he wouldn't have allowed @hmp10 to publicly discuss the call here. Let's take Emad at his own words and give him some time before we start making conclusions.
 
hmp10 said:
I know some think that Lucid's response to me is just PR management. However, as I've posted previously, I've been to this rodeo before with cars having a large amount of problems or even one serious and intractable problem. I actually had to get rid of two of them for that reason: a C5 Corvette that repeatedly went into limp mode and an Audi S6 that could not hold a battery charge that no number of service visits could fix. And I had a Mercedes SL55 AMG that was in the shop more than it was at home, including two total failures of its brake-by-wire system.

But never in over 50 years of owning cars have I experienced the level and frequency of contacts I've had from senior people in the organization about my issues as I've seen with Lucid. And this goes back to early days with Zak Edson, once the head of Sales and Service, even before the first Air went into production.

I have been at times furious about the parade of issues we've had with these two Gravities. And I have thought Lucid made some serious missteps, such as beginning Gravity deliveries prematurely. And I still worry they're going to do the same with the Cosmos. And I have thought they came too late to the party for user software and didn't staff for its importance. But I have never thought Lucid didn't care.
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I do not believe in any way, shape or form that this is a PR event. @hmp10 is in effect a knowledgeable beta tester, using production software. He has 3 opportunities for finding glitches and bugs and uses the cars in normal use cases. You can't replicate that in a lab or with employees driving to and from work with beta software. The real world has a near infinite different use cases. That is why I get pre-production Apple software - to test it in the real world, not in a limited use lab.

Kudos to @marqie and any other Lucid employee who recognized that these are daily issues - ones that need to be resolved. Emad even mentioned his knowing other issues @hmp10 HASN'T had - Lucid is on this stuff, but for one reason or another haven't been able to solve some of them. This is customer support at its best and there is only good things that can come from it.
 
hmp10 said:
I know some think that Lucid's response to me is just PR management. However, as I've posted previously, I've been to this rodeo before with cars having a large amount of problems or even one serious and intractable problem. I actually had to get rid of two of them for that reason: a C5 Corvette that repeatedly went into limp mode and an Audi S6 that could not hold a battery charge that no number of service visits could fix. And I had a Mercedes SL55 AMG that was in the shop more than it was at home, including two total failures of its brake-by-wire system.

But never in over 50 years of owning cars have I experienced the level and frequency of contacts I've had from senior people in the organization about my issues as I've seen with Lucid. And this goes back to early days with Zak Edson, once the head of Sales and Service, even before the first Air went into production.

I have been at times furious about the parade of issues we've had with these two Gravities. And I have thought Lucid made some serious missteps, such as beginning Gravity deliveries prematurely. And I still worry they're going to do the same with the Cosmos. And I have thought they came too late to the party for user software and didn't staff for its importance. But I have never thought Lucid didn't care.
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Lucid's core is power train engineering, compact and powerful plants, and cleaver spatial designs. System integration and especially SW reliability seem to be after-thoughts.

Lucid have a history of letting marketing hype run ahead of its execution. Products launched on buggy SW (e.g., UX1.0, according to many early adopters), grand visions that don't materialize as advertised (e.g., DDPro, L3, etc.), paper launches (e.g., Gravity's 4Q 2024 events, the Picinic-launch), supplier management woes, and more recently, service.

If Lucid wants to stay in the broad EV market and play with the big boys (Rivian, BMW, Ioniq, Volvo, and the Chinese players), it has a long way to go. Lucid should actively seek partnerships in SW development and service network to allow Lucid to focus on its core competency. In its current form, it doesn't have money, the talent, and the time to do it all.
 
hmp10 said:
I got a call today from the Miami Service Manager and his Regional Manager. Among the issues we discussed were our key fobs.

We have four of them, two for each of our Gravity Dream Editions. Each car was delivered with a single key fob, and a mobile tech delivered the second fob for each car a couple of months ago. He also brought a replacement for one of the initial fobs, but I don't remember for which car or why. At the time, which was after the last 3.4 series update and before the 3.5.1 update, all four fobs were working as intended.

However, the primary fob for each car began to have problems starting a couple of weeks after the 3.5.1 update. Over the weekend I decided to put all four fobs through their paces. Before starting, I put new batteries in each fob (even though some were only a few weeks old) and checked for fob updates via the mobile app. All fobs were up to date.

Only one of the four fobs worked as intended and with minimal delay. (It was the newest fob for our second Gravity that was delivered in December.) Two of the fobs sometimes worked and sometimes didn't. When they did work I timed a couple of the delays before the car responded at more than 30 seconds. The fourth fob (the newer one for the older Gravity delivered last June) was completely dead. No response from the car, no matter how long the delay, either from proximity or from pressing the buttons. On the recommendation of a poster here I tried turning off the auto lock feature and pressing the buttons on the fobs instead of relying on their proximity to the car. Same result whether the auto lock feature was on or off: 1 fob worked properly, 3 didn't.

Emad told me yesterday that he thought our fobs were alright, and we were seeing issues with the car's software. However, the Service Managers want either to send us four new fobs or have a mobile tech wipe all the fobs and reprogram them to see what happens. I suggested they might want to hold off until we see what this month's update brings. Don't know what they'll decide to do.
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If you happen to talk/email him again, consider stressing to him how helpful a lock confirmation chirp would be for all of us with undependable fob behavior. That would be a huge help for walkaway lock confirmation. (Not to mention just being a basic feature many would expect in a luxury car.)
 
BS8899 said:
Lucid's core is power train engineering, compact and powerful plants, and cleaver spatial designs. System integration and especially SW reliability seem to be after-thoughts.
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It's taken Lucid too long and cost them too much in reputation, but I now think Lucid has finally woken up to this.

Despite the software horrors of our first 10 months with an Air, I kept buying their products (and still have the Air) for exactly the first set of factors you list. Outside of software, they are the best balance of competing design and engineering factors in the automotive world.

They rival Porsche in powertrain and chassis engineering. They trounce Mercedes and BMW, at least to my mind these days, in style and restraint of excess. They embarrass Tesla in structural rigidity. They beat almost everyone and match the best of the rest in energy efficiency. And they absolutely slay everyone in space utilization.

I think the next two software updates are going to tell the tale. If they finally put the Gravity on the path to software performance and reliability, the sun may yet rise. If they repeat the flop of 3.5.1, then it's game over.
 
@socktucker

OK, here goes. I'm betting $50 to ASPCA that Lucid has Gravity software by October 15, 2026 that will provide trouble free driving i.e., no fob issues, no unlocking issues, no blank screens, etc. and that you and I will be happy with our vehicles (spoiler alert: I'm already happy with my car). They may not be trouble free when driving down the freeway, playing euchre with our passenger, but they will function, every time, as a car.

Too easy?
 
dbsb3233 said:
If you happen to talk/email him again, consider stressing to him how helpful a lock confirmation chirp would be for all of us with undependable fob behavior. That would be a huge help for walkaway lock confirmation. (Not to mention just being a basic feature many would expect in a luxury car.)
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I can hear my mirrors folding as I walk away. Don't know if that means they're noisy, but that confirms for me it's locked. :)
 
tmichael said:
@socktucker

OK, here goes. I'm betting $50 to ASPCA that Lucid has Gravity software by October 15, 2026 that will provide trouble free driving i.e., no fob issues, no unlocking issues, no blank screens, etc. and that you and I will be happy with our vehicles (spoiler alert: I'm already happy with my car). They may not be trouble free when driving down the freeway, playing euchre with our passenger, but they will function, every time, as a car.

Too easy?
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Oh no! Now we are herding cats and dog?! :D
 
BS8899 said:
Oh no! Now we are herding cats and dog?! :D
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He has a gambling history of supporting ASPCA and, at this point, Emad is herding cats, not dogs. :)
 
tmichael said:
He has a gambling history of supporting ASPCA and, at this point, Emad is herding cats, not dogs. :)
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Ah! Got it! Yes you are right, it Emad is herding cats!
 
tmichael said:
I can hear my mirrors folding as I walk away. Don't know if that means they're noisy, but that confirms for me it's locked. :)
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I can hear that in my garage (too often), and sometimes when I'm out and about. But depends on how noisy it is, and how soon they close. That's part of the problem - sometimes they don't lock/close until I'm quite a ways away. A few times I've already stopped to dig the fob out of my pocket to manually lock it when it finally kicks in on it's own. At that distance I can't hear the mirrors, but I would hear a chirp.
 
hmp10 said:
This text was sent at 7:23 a.m. our time. Unless he is traveling, that is 4:23 a.m. his time.
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Turns out he is in Arizona working with the team on software for the production-intent Cosmos. He really did text me at 4:23 a.m. his time.
 
tmichael said:
@socktucker

OK, here goes. I'm betting $50 to ASPCA that Lucid has Gravity software by October 15, 2026 that will provide trouble free driving i.e., no fob issues, no unlocking issues, no blank screens, etc. and that you and I will be happy with our vehicles (spoiler alert: I'm already happy with my car). They may not be trouble free when driving down the freeway, playing euchre with our passenger, but they will function, every time, as a car.

Too easy?
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Trouble free determined by who? Can’t be @borski or @gaskiller
 
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