The door does not close

[ahmad]

Hi all,

I’m having some trouble with the soft-close on my door. It keeps getting stuck and won’t work properly. Even when it’s not working, I can’t just slam the door shut, it won’t close. I have to try a few times before it finally clicks. Anyone know how to fix this?

My car Grand Touring 2023.

 

[Bthegreek]

Hi all,

I’m having some trouble with the soft-close on my door. It keeps getting stuck and won’t work properly. Even when it’s not working, I can’t just slam the door shut, it won’t close. I have to try a few times before it finally clicks. Anyone know how to fix this?

My car Grand Touring 2023.

Is the indication of the door that shows open? If the door is closed but indicates open it maybe a software bug that was introduced on the latest update. Several of us have this issue ..

 

[DeaneG]

...I can’t just slam the door shut, it won’t close. I have to try a few times before it finally clicks. Anyone know how to fix this? ...

Call service.