STUCK IN NAPA--totally Dead Vehicle

[Peter Coyote]

I parked my car in Napa, CA last night (Sat. Aug. 9th) to visit my wife’s and my other home. I had 221 miles on the charger. I clicked to download and upgrade, locked the car and went to bed. When I went to the car the next day, the charge read ZER0 in red ink. The steering was locked, the car wouldn’t move. Customer Service (an oxymoron) was closed for the weekend. I called roadside assistance and managed to get a tow truck. The tow truck driver could not find any setting on the car for TOWING. He told me that he’d towed LUCIDS before. He fiddled around quite a while, and finally managed to get it into neutral (he had to leave the door open.)

He towed me to a cluster of EVGO chargers at the Factory Stores in Napa, CA. I hooked up to a machine, and the machine told me my car was half charged. However, after 30 minutes of charging my car had not acknowledged receiving a single mile. (The charger showed it was charging 4 mi. a minute. I called EVGO, they reset the machine. I did it again. They told me to move the car to another charger. (You try that with no battery!)

I located two men who helped me push the car to an EVGO supercharger 150 amps. It told me my car was ¾ full but after ten minutes of charging my car hadn’t registered a mile…..it is not accepting power. I had to lock the car and leave it in a Mall unattended--- You can imagine how I felt.

It’s Sunday morning. I need to return the car to a factory or dealer. I can’t get anyone on the phone and don’t know where to send it. I’ll have to take an UBER 65 miles to my home and use my truck, but I can’t leave my car. This is not the kind of service I’m used to with high-end automobiles.

I hope I hear from someone soon.

Peter

 

[Haggy]

I don't know why EVGO chargers were not working, but if it showed that you were half or 3/4 full, you should have been able to drive. A software upgrade won't happen if the charge is below a certain level, and if you had a sufficient charge level before the update, there's no way that an update could have drained the battery. It could have caused things to reset and cause the car or app to initially show 0%, but that should have cleared up within minutes.

If your car isn't running, then it will need service, but it seems inconsistent that you shouldn't be able to use the car if it's 3/4 charged. Did you try doing a logo reset?

 

[L-Dude]

I had the same thing happen and lucid fixed it over the air. Look at my story starting with post number 473 and this thread.: https://lucidowners.com/threads/2-8-0-software-update.13025/page-25#post-287702

 

[Clyde2575]

I parked my car in Napa, CA last night (Sat. Aug. 9th) to visit my wife’s and my other home. I had 221 miles on the charger. I clicked to download and upgrade, locked the car and went to bed. When I went to the car the next day, the charge read ZER0 in red ink. The steering was locked, the car wouldn’t move. Customer Service (an oxymoron) was closed for the weekend. I called roadside assistance and managed to get a tow truck. The tow truck driver could not find any setting on the car for TOWING. He told me that he’d towed LUCIDS before. He fiddled around quite a while, and finally managed to get it into neutral (he had to leave the door open.)

He towed me to a cluster of EVGO chargers at the Factory Stores in Napa, CA. I hooked up to a machine, and the machine told me my car was half charged. However, after 30 minutes of charging my car had not acknowledged receiving a single mile. (The charger showed it was charging 4 mi. a minute. I called EVGO, they reset the machine. I did it again. They told me to move the car to another charger. (You try that with no battery!)

I located two men who helped me push the car to an EVGO supercharger 150 amps. It told me my car was ¾ full but after ten minutes of charging my car hadn’t registered a mile…..it is not accepting power. I had to lock the car and leave it in a Mall unattended--- You can imagine how I felt.

It’s Sunday morning. I need to return the car to a factory or dealer. I can’t get anyone on the phone and don’t know where to send it. I’ll have to take an UBER 65 miles to my home and use my truck, but I can’t leave my car. This is not the kind of service I’m used to with high-end automobiles.

I hope I hear from someone soon.

Peter

Do you have a specific service person at your service location that you can call? I had near this exact same thing on Friday. The car opened and the center dash screen said zero miles in red. All other screens looked normal but nothing would work. The a/c was on but I could not adjust via the app.

I called my service person and they pushed something to my Gravity and I was up and running in about 30 minutes.

 

[kopik]

Very painful and I hope for you that Lucid fixes the problem asap. On the brighter side, Napa is not the worst placed to get stuck in...

 

[sri]

I parked my car in Napa, CA last night (Sat. Aug. 9th) to visit my wife’s and my other home. I had 221 miles on the charger. I clicked to download and upgrade, locked the car and went to bed. When I went to the car the next day, the charge read ZER0 in red ink. The steering was locked, the car wouldn’t move. Customer Service (an oxymoron) was closed for the weekend. I called roadside assistance and managed to get a tow truck. The tow truck driver could not find any setting on the car for TOWING. He told me that he’d towed LUCIDS before. He fiddled around quite a while, and finally managed to get it into neutral (he had to leave the door open.)

He towed me to a cluster of EVGO chargers at the Factory Stores in Napa, CA. I hooked up to a machine, and the machine told me my car was half charged. However, after 30 minutes of charging my car had not acknowledged receiving a single mile. (The charger showed it was charging 4 mi. a minute. I called EVGO, they reset the machine. I did it again. They told me to move the car to another charger. (You try that with no battery!)

I located two men who helped me push the car to an EVGO supercharger 150 amps. It told me my car was ¾ full but after ten minutes of charging my car hadn’t registered a mile…..it is not accepting power. I had to lock the car and leave it in a Mall unattended--- You can imagine how I felt.

It’s Sunday morning. I need to return the car to a factory or dealer. I can’t get anyone on the phone and don’t know where to send it. I’ll have to take an UBER 65 miles to my home and use my truck, but I can’t leave my car. This is not the kind of service I’m used to with high-end automobiles.

I hope I hear from someone soon.

Peter

I would suggest not to update on the weekend and especially when you are not home. It better safe than sorry.

Yes i understand this should not happen, but its for our own good since we heard multiple reports of people have issue when updating. If it was me, i would not update on the weekend unless i am home or i hear zero issue with update.

 

[GMan]

It sounds like the update failed mid-stream, which a few people have reported. It's a software issue and your car is fine. However it will require Service to resolve.

Best to update at home, when you're at home, and not over a weekend if you can swing it.

 

[knewman]

That's rough it happened while you were traveling. Getting modern vehicles into neutral is such a pain. I had a similar problem with my GMC Canyon, the tow guy ended up having to drag it out of my garage.

I'm astonished Lucid has no support structure on the weekends. If manufacturers want to build these uber-connected cars that rely on infrastructure to operate, they are going to have to eat the costs that come with that infrastructure. Which includes 24h support staff.

 

[L-Dude]

Lucid has no service/support on Sundays. They fixed my car yesterday (Saturday).