UPDATE:
Service center has had my car for the past week. This is the 3rd time they have the car for this. On the drivers side they said they "re-seated" the window/glass and it appears to be "ok" now. On the passenger side they said they couldn't reproduce the problem so they didn't do anything

Apparently if they cant reproduce the issue, then they cant work on it. Even though I sent them photos and videos and even though this is the 3rd time the car is in for this and even though its bascially the same thing that was happpening on the driver side. So I am concerned that this is an intermittent issue and will just resurface again after they return the car and then I will have to give it back for a 4th service visit
Anyone know what escalation avenues are available to me (if it comes to that)? This is a 2-month old car. I have lowered my expecations on pretty much most of the software as there are many bugs and goofy UI things, but basic functionality like windows going up/down properly needs to work.. lol