- Joined
- Jul 3, 2024
- Messages
- 42
- Location
- Long Island & Hudson Valley NY
- Cars
- 2024 Lucid Air Pure RWD
- DE Number
- 0
That is correct. Car is totally shut down during update. Don't leave any ice cream in there.![Wink ;) ;)](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png)
![Wink ;) ;)](https://cdn.jsdelivr.net/joypixels/assets/8.0/png/unicode/64/1f609.png)
Correct. This has been true for every single update to date.When I prepare to install an update I get a message on the Pilot Screen that all passengers must exit the car and that it cannot be opened during the download.
My app (and a few other folks I’ve spoken to) *looked* like it didn’t start, and went back to the “there is an available update” screen, but the car started it and was at 0% before moving up to 1 and so on. Installed fine, even if I hit the update button 3-4 times before I finally checked the car.I tried to update my car with 2.3.10 this morning using the app. Car was 80% charged and plugged in.
I selected the update and confirmed to update now. The car went offline and didn't perform the update??
I went to the garage and started it from the cars screen (asked me to exist the car...) Worked fine that way.
Anyone else with issues from the App?
I have the same problem. Still on 2.2.10. Customer service says they get repeated download failures when attempting to push the update to my car. I've noticed that the car will not stay connected to my home wifi, even though I have a strong signal and no other problems on the network. CS tried to tell me that it was probably because I had too many wifi devices on the network. My Deco mesh system has a max of 150 and I only have 55 connected. They got more download failures while I was talking to them and they could see that my car had a good wifi connection at the time. I think the problem is the car. It's going to the service center as soon as they get a new seat to replace my non-homeable seat that's keeping easy entry from automatically restoring to the driving position. Please let us know what you find out about your download failures.In my case, update is failing to download after multiple attempts by the OTA team and mobile tech. WiFi was suspected but I now have a range extender next to the car and I have switched to my backup ISP. It still doesn’t work. Nothing is visible to me the end user but OTA team saw attempts and failure to download. We tried on cellular for good measure but no dice.
Tech is coming next week to specifically troubleshoot this. Not sure what is going on and hoping to get to the bottom of this will all the cool stuff being rolled out. I am still on 2.2.10 - is the tree anyone else experiencing this issue?
At first I thought it was a stupid implementation and asked myself why did they bother with that when other things are more important. The problem is that as a daily driver we know the trick of holding down the button but to anyone else getting in the car they wouldn't have a clue about this hidden feature so I think the new way its implemented is smart.I guess holding your finger down on the Smooth, Swift or Sprint buttons wasn’t obvious enough so they made the option appear by default. I preferred the pre 2.3.10 way.
I didn’t know it was there.At first I thought it was a stupid implementation and asked myself why did they bother with that when other things are more important. The problem is that as a daily driver we know the trick of holding down the button but to anyone else getting in the car they wouldn't have a clue about this hidden feature so I think the new way its implemented is smart.
I am on 2.3.10 now, but our stories are similar. Sorry for the long message that follows without super good conclusions.I have the same problem. Still on 2.2.10. Customer service says they get repeated download failures when attempting to push the update to my car. I've noticed that the car will not stay connected to my home wifi, even though I have a strong signal and no other problems on the network. CS tried to tell me that it was probably because I had too many wifi devices on the network. My Deco mesh system has a max of 150 and I only have 55 connected. They got more download failures while I was talking to them and they could see that my car had a good wifi connection at the time. I think the problem is the car. It's going to the service center as soon as they get a new seat to replace my non-homeable seat that's keeping easy entry from automatically restoring to the driving position. Please let us know what you find out about your download failures.