Software updates

[Mac]

I have not had software updates for sometime. I have missed 8 updates. I contacted customer service & they said they are working on the issue. What experience have anyone else had
Thanks

 

[Bobby]

I have not had software updates for sometime. I have missed 8 updates. I contacted customer service & they said they are working on the issue. What experience have anyone else had
Thanks

What version are you on right now (found on the Pilot Panel)?

 

[roKapl99]

I have not had software updates for sometime. I have missed 8 updates. I contacted customer service & they said they are working on the issue. What experience have anyone else had
Thanks

I have not had any issues with updates. I have always received a notification that an update was available and applied the update without any problems. Last several updates I applied remotely from NY to my Touring in FL.

 

[joec]

I have not had software updates for sometime. I have missed 8 updates. I contacted customer service & they said they are working on the issue. What experience have anyone else had
Thanks

I do think once you get into a state where you are a few behind, you will not receive any notices for newer updates. Customer Care should be able to push everything to you.

 

[Mac]

My last was 20.50

 

[Bobby]

Did you call/text customer service and ask them to help you?

 

[marqie]

I have not had software updates for sometime. I have missed 8 updates. I contacted customer service & they said they are working on the issue. What experience have anyone else had
Thanks

Hi, @Mac. Thank you for sharing. I just sent you a DM.

 

[Babyrocko1908]

My last was 20.50

Wow.

 

[Mac]

What version are you on right now (found on the Pilot Panel)?

50

 

[Mac]

Did you call/text customer service and ask them to help you?

Yes I talked to them & emailed them. Just said they are working on it. Are you getting yours

 

[xwave]

I have had car for 6 weeks and received 4 updates already

 

[tmilone103]

Is your vehicle connected to WiFi when home with a good signal?

 

[xwave]

Is your vehicle connected to WiFi when home with a good signal?

Yes, my car is connected to strong Wifi most of the time when it is parked

 

[Pwmac]

Curious when the next update will be. I liked the regular cadence of updates. Maybe they are too busy delivering cars and don't want software updates to mess up deliveries at the end of the quarter.

 

[Bobby]

Curious when the next update will be. I liked the regular cadence of updates. Maybe they are too busy delivering cars and don't want software updates to mess up deliveries at the end of the quarter.

Soon.

 

[linnea1]

Curious when the next update will be. I liked the regular cadence of updates. Maybe they are too busy delivering cars and don't want software updates to mess up deliveries at the end of the quarter.

I am curious also… It would make my day to hear video recording from our cameras is coming!

 

[RM-S8]

"Are we there yet?"
Donkey asked Shrek.

 

[Genghis]

Last OTA update was a month ago. Last major update was 3 months ago. The upcoming one better be amazing!

 

[xwave]

Adding Auto lane change will be fantastic

 

[SM_NCarolina]

Adding Auto lane change will be fantastic

I would prefer the Santri Mode instead. Want the cameras working even when car is parked.